Telkom *******s

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rexter

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can somebody please tell me as to how I can deal with the a s s h o l e s at Telkom. they seem to be the only company that employs a s s h o l e s. im having a problem with intermittent adsl connection for a month everytime I log a complain get new reference number then those a s s h o l e s send me a sms after 2 days saying problem sorted but its not...got a technician in last week he said line must be replaced but they cant say when...I have to reboot my router like every couple of minutes to get connection cos of bad line and noise
 
I feel exactly the same. Today a technician came and only made my line worse... PM'd TelkomZA last week thursday and to this day he still hasn't got back to me.
 
talking to those idiots at the fault reporting is a waste of time they are so brainless and illiterate im sure a monkey is more intelligent than they are
 
rexter said:
can somebody please tell me as to how I can deal with the a s s h o l e s at Telkom. they seem to be the only company that employs a s s h o l e s. im having a problem with intermittent adsl connection for a month everytime I log a complain get new reference number then those a s s h o l e s send me a sms after 2 days saying problem sorted but its not...got a technician in last week he said line must be replaced but they cant say when...I have to reboot my router like every couple of minutes to get connection cos of bad line and noise
Click to expand...

I hear ya...
I've had similar experiences, so here's my 20c worth of insight.

A few years ago, A truck drove into a tree which severed a line (not mine), a few houses down from me. The wire was touching the electric fence and thus the entire block was effected by a sharp decrease in "Signal to Noise Ratio". I didn't know this yet... just that my line was super stable one day, and suddenly, it would lose sync every 20 mins or so.

Telkom sucks, we know this... but we have to deal with them because we have no alternative. Stick to the objective, which is trying to get your line working again. We all know that they do not perform nearly well enough to even classify what they do as "customer service", but... again... complaints will not get your line working any faster.
More truths:
The call centre operators are clueless, and they just want to swing your problem down the line and off their lap. But we need them... or else we're porked.

So... Here's my strategy for getting a weird fault repaired.

1) Call the call centre. Give them your reference (latest one). And ask for your fault to be ESCALATED. insist on a reference for the escalation. get the operators name too... right at the beginning.

2) The escalation will mean that in 2 or 3 days, someone who actually knows a little about ADSL will call you. They're much more clued up and, believe it or not, they are actually quite helpful. Explain all that is at fault, tell them you've reset your router a billion times, and give them your line attenuation figures and SNR values. It might just be that they need to reset the port on the DSLAM which they can do while you're on the line... but your problem sounds like there is a physical problem with your line.

3) If they need to send a techie, ask the person on the call to get the techie to call you and give you enough lead time to meet them at your place. Walk them through the problem. The techie is your friend, the temptation is to take out all your telkom frustrations on these guys, but it's not their fault. The guys who have come out to fix my faults have always been well mannered and reasonably clued up with their craft. Help them, offer them a coolie, and they'll go the extra mile for you.

4) If the techie did a good job, get his cell number...
 
OverKill69 said:
I hear ya...
I've had similar experiences, so here's my 20c worth of insight.

A few years ago, A truck drove into a tree which severed a line (not mine), a few houses down from me. The wire was touching the electric fence and thus the entire block was effected by a sharp decrease in "Signal to Noise Ratio". I didn't know this yet... just that my line was super stable one day, and suddenly, it would lose sync every 20 mins or so.

Telkom sucks, we know this... but we have to deal with them because we have no alternative. Stick to the objective, which is trying to get your line working again. We all know that they do not perform nearly well enough to even classify what they do as "customer service", but... again... complaints will not get your line working any faster.
More truths:
The call centre operators are clueless, and they just want to swing your problem down the line and off their lap. But we need them... or else we're porked.

So... Here's my strategy for getting a weird fault repaired.

1) Call the call centre. Give them your reference (latest one). And ask for your fault to be ESCALATED. insist on a reference for the escalation. get the operators name too... right at the beginning.

2) The escalation will mean that in 2 or 3 days, someone who actually knows a little about ADSL will call you. They're much more clued up and, believe it or not, they are actually quite helpful. Explain all that is at fault, tell them you've reset your router a billion times, and give them your line attenuation figures and SNR values. It might just be that they need to reset the port on the DSLAM which they can do while you're on the line... but your problem sounds like there is a physical problem with your line.

3) If they need to send a techie, ask the person on the call to get the techie to call you and give you enough lead time to meet them at your place. Walk them through the problem. The techie is your friend, the temptation is to take out all your telkom frustrations on these guys, but it's not their fault. The guys who have come out to fix my faults have always been well mannered and reasonably clued up with their craft. Help them, offer them a coolie, and they'll go the extra mile for you.

4) If the techie did a good job, get his cell number...
Click to expand...

thanks overkill, but I already did everything you suggesting that is why im so pissed. my port has been reset like a million times that's everytime I called them but they still insist to do it. I just gota wait and see what happens
 
Being nice to that Telkom techie always pays dividends.

I had one come test my line on a Sunday morning noggal. Very friendly, very helpful, got my problem sorted.
 
Scooby_Doo said:
Phoning Telkom is literally the biggest waste of time. Is there another option?
Click to expand...

Well... You can change one "deal with the devil" for another...

Change to MWEB, get them to take over your telkom line with your ADSL line... hand the problem over to them.

BUT

That's like selling your temperamental French car to buy a temperamental Italian car (and not one of those fast red ones).
 
hook up to twitter & run #TelkomSA with your complaint - you will receive a DM with the option to follow & respond - they generally get their butts into gear fairly quickly...(for Africa)
 
50-saint said:
I feel exactly the same. Today a technician came and only made my line worse... PM'd TelkomZA last week thursday and to this day he still hasn't got back to me.
Click to expand...

Very selective on who they (telkomza) reply to. Bad mouthing on the forum will not earn you points LOL.
 
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