grok
Honorary Master
So my line stopped authenticating my data ISP accounts on 1 Feb 2015 and in the same week my line went dead. Friday (2.5 months later) I finally managed to get Telkom to fix the problem.
Apparently Telkom Wholesale had requested termination of my ADSL portion of my line, which doesn't explain the lack of dial-tone, but that's what Telkom says. Multiple calls to the call centre, multiple re-opening of my fault after Telkom closed it as resolved while it still wasn't, requests to their retentions department to re-enable the service despite why it was stopped in the first place totally ignored, two techies phoned and made arrangements but never pitched on the agreed-upon day, even engaging TelkomZA & the Telkom social media team on here multiple times.. they just started ignoring my pm's.
Everyone went 'dunno how this could've happened' but nobody actually lifted a finger to fix anything. My instructions to the call centre was just ignored, One crazy bitch from Telkom accounts dept even screamed at me over the phone for not noticing they didn't deduct line rental in Jan, as if their admin issues were my problem.
So two weeks ago I contacted Jacqui O'Sullivan head of comms at Telkom. After hearing nothing from her initial email for two weeks, my fault got closed again as resolved on Thursday but when I got home my line was still dead. So I lost it and wrote her a stinking email, threatening an email to the CEO next, and guess what .. a few phone calls from Telkom people, a techie visit, reconnections dept finally reconnecting me after my previous ignored request & one day later my service was restored.
Still don't know what caused all of this, and why no-one at Telkom was willing/able to help during the last 2.5 months, but Afrihost (which apparently is Telkom Wholesale) confirmed this morning they hadn't requested termination of my ADSL service as I don't have an ADSL contract with them. WTF does one do when you fall into a Tekom black hole?
This company is so bad it makes government look good.
Apparently Telkom Wholesale had requested termination of my ADSL portion of my line, which doesn't explain the lack of dial-tone, but that's what Telkom says. Multiple calls to the call centre, multiple re-opening of my fault after Telkom closed it as resolved while it still wasn't, requests to their retentions department to re-enable the service despite why it was stopped in the first place totally ignored, two techies phoned and made arrangements but never pitched on the agreed-upon day, even engaging TelkomZA & the Telkom social media team on here multiple times.. they just started ignoring my pm's.
Everyone went 'dunno how this could've happened' but nobody actually lifted a finger to fix anything. My instructions to the call centre was just ignored, One crazy bitch from Telkom accounts dept even screamed at me over the phone for not noticing they didn't deduct line rental in Jan, as if their admin issues were my problem.
So two weeks ago I contacted Jacqui O'Sullivan head of comms at Telkom. After hearing nothing from her initial email for two weeks, my fault got closed again as resolved on Thursday but when I got home my line was still dead. So I lost it and wrote her a stinking email, threatening an email to the CEO next, and guess what .. a few phone calls from Telkom people, a techie visit, reconnections dept finally reconnecting me after my previous ignored request & one day later my service was restored.
Still don't know what caused all of this, and why no-one at Telkom was willing/able to help during the last 2.5 months, but Afrihost (which apparently is Telkom Wholesale) confirmed this morning they hadn't requested termination of my ADSL service as I don't have an ADSL contract with them. WTF does one do when you fall into a Tekom black hole?
This company is so bad it makes government look good.