Telkom Service o.O

[grim]

So this morning around 9 my ADSL drops and won't sync, phone line is also dead.

I phone Telkom, the lady recreates my port, modem starts syncing again but attenuation is notably higher than before and upstream speed is half of what it used to be, phone is still dead. Ask her to log a call.

About 30 mins ago the Telkom techie rocks up at my place to look into the issue, it is now resolved. :wtf::wtf::wtf:

 

[labratza]

dude do you live in a one horse town where the telkom techie lives next door and you are the only 2 people in the town?

 

[wernervn]

Be grateful, it took them 3 months to sort out my sync issues

 

[DrJohnZoidberg]

dude do you live in a one horse town where the telkom techie lives next door and you are the only 2 people in the town?

High probability

 

[grim]

High probability

Last time I checked Pretoria was quite a large city...

Still wondering wtf is going on with their service.

 

[DrJohnZoidberg]

Last time I check Pretoria was quite a large city...

Still wondering wtf is going on with their service.

It is a very rare thing to get service from the call center. I refuse to call there any more, I'll do my communication with them via social media as it has been a lot more effective for me.

 

[froot]

Last time I got them out they came the same day. Sort of fixed the problem.
This time... 4 days and not even a "busy" update on the ticket. Wondering whether they're going to bother to come out.

 

[MickZA]

It is a very rare thing to get service from the call center. I refuse to call there any more, I'll do my communication with them via social media as it has been a lot more effective for me.

I find SMS works best for me, logged a fault late last Friday before I realised it was a nationwide failure and the techie pitched up 08:30 on Sunday.

 

[MightyMuffinMan]

Maybe she could see the issue required a Telkom techie so they sent one urgently.

Maybe the rest of us get poor service when the issue hasn't been identified. I also experienced something similar a few months back where the guy called me same day asking if he should come over. He came over and replaced all the copper.