I had problems with my ADSL on Thursday and logged a call.
I phoned them on Friday (on hold for 30 minutes) and when I finally spoke to somebody, that person could not tell me when a technician will look at the problem, really pathetic.
I guess a person must just hope the technician will contact you (which he didn’t I just happen to notice a guy at the exchange on my way home on Saturday morning). Finally the ADSL connection was fixed, but now the line is connecting @ 384Kbps and not my 4096Kbps as normal.
So the technician phones Telkom and the person on the line tells him I’m paying for a 1Mbps line and the technician says ok that’s right then. I said (WTF) a 384Kbps is not 1000Kbps (not to mention 4096Kbps). He eventually makes a run for the door and told me I must phone accounts to short out the line speed.
So I tried to phone the accounts department, but it seems Telkom has line problems (overload or something), because the line kept dropping while speaking to them. So I phoned ADSL support again and told them I cannot speak to anyone there, after a while she finally put me through to someone that tells me that they have a general problem with ADSL sync speeds and that everyone is connecting at 384Kpbs and that they are working on the problem.
And to make round it off, during the springbok game this morning a Telkom sales person phones me trying to sell me Telkom products (WTF).
In short, good they fixed the line in two days, bad the phone support sucks (having to wait 30min and then they cannot help you).
I phoned them on Friday (on hold for 30 minutes) and when I finally spoke to somebody, that person could not tell me when a technician will look at the problem, really pathetic.
I guess a person must just hope the technician will contact you (which he didn’t I just happen to notice a guy at the exchange on my way home on Saturday morning). Finally the ADSL connection was fixed, but now the line is connecting @ 384Kbps and not my 4096Kbps as normal.
So the technician phones Telkom and the person on the line tells him I’m paying for a 1Mbps line and the technician says ok that’s right then. I said (WTF) a 384Kbps is not 1000Kbps (not to mention 4096Kbps). He eventually makes a run for the door and told me I must phone accounts to short out the line speed.
So I tried to phone the accounts department, but it seems Telkom has line problems (overload or something), because the line kept dropping while speaking to them. So I phoned ADSL support again and told them I cannot speak to anyone there, after a while she finally put me through to someone that tells me that they have a general problem with ADSL sync speeds and that everyone is connecting at 384Kpbs and that they are working on the problem.
And to make round it off, during the springbok game this morning a Telkom sales person phones me trying to sell me Telkom products (WTF).
In short, good they fixed the line in two days, bad the phone support sucks (having to wait 30min and then they cannot help you).