Telkom stuffing up the bill?

S

Sushi

Active Member
Joined
Dec 20, 2004
Messages
39
Reaction score
0
Has this happened to anyone else at all?


We ordered ADSL last year in Nov, and cancelled call-more. We recieved the phonebill today and telkom have charged us R8500!!!!!! :mad: Not only this but you can see they've made mistakes, many of the things have been charged twice and have so-called been "credited" back.. which I don't think has happened! I'm getting extremely aggrevated with Telkom! :mad: :mad:
 
Last edited:
..... what can we do .... :) .... I haven't had my ADSL installed yet stilll and I 've been screwed over. Those Telkom "consultants" informed me last week that my service would be installed on monday 17, when I called in on tuesday 18 they say they called me and said I agreed that the installation be on the 26 of Jan .... how dare they say I agreed to a phone call I never received ?!?!, and so the date was changed without my consent or knowledge for that matter.... and as a bonus on 2 different occasions 2 different consultants shouted and hung up the phones on me :confused: on the very same day ... I mean I never even uttered swear word or even raised my voice at them.... all I ever wanted to know was why someone never came on the supposed install date?

I was rather sad and confused than angry .... cause I work with clients on a daily basis and I wouldn't even dare to raise my voice at 'em.

Just as a matter of interrest .... does anyone know what Telkom's SLA (Service Level Agreement) states in terms of call response/resolution time? I've got a feeling that's why they LIED. I at least think I deserve the right to know why the suddenly changed the dates and why the Lied? Does anyone think the matter carries enough weight request for a tribunal at the Public Protectors office? Please assist!!!

PEACE!!!!
 
I had exactly the same problem when I got ADSL.

Only remedy is to go through the acc with a fine tooth comb. Fax through the mistakes the Telkom ... they fixed mine quickly.
 
I guess the 26 are around the corner ... coming wednesday .... but I am still bitter about the whole debacle and I would like to persue this and see what the public protector says.... or is it a waste of energy?

PEACE!!!!
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X