labratza
Expert Member
just need to vent and hopefully get some info
I started calling telkom at like 9 this morning and still no solution.
my problem is I am paying for 4mb line and getting 383kb/s line. so I call 0800375375 and explain the situation to them and then they direct to call 10217 for line activation's then I call them and explain to them and then they check and they say i am on 4mb and i need to call 0800375375 which I did again thinking I will give them the benifit maybe there was a misunderstanding and then speak to a lady there again and she says I must call 10217 which I did and then was told to call 0800500200 which I did and was told to call 10217 again and this is where I lost my cool and asked them if there is anyone in telkom that knows how to fix there problems and guess what she tells me to hold on and then next thing she puts the phone down on me. so then I called 10219 and guy said he would call me back which never happened and asked for a ref number but they say because of the situation they do not know who to give the call over to so there is no ref number. and was told within an hour would get a call back and it has been 3 hours now. and nothing and when you ask to speak to a manager or supervisor then you hold for like 20 min and that is where I gave up holding and hung up twice in a row.
i was told tho that on the technical side they have two systems. on the one system it shows that I should be on 4mb and on the other system it shows that I should be on 384kb/s. and that is what they need to change is that both systems say 4MB but no one seems to be able to do this
just want to find out from you guys if there is anybody that I can contact to sort this out as it is crucial. do off site monitoring from the shops and this is the first shop that I am having issues with
I started calling telkom at like 9 this morning and still no solution.
my problem is I am paying for 4mb line and getting 383kb/s line. so I call 0800375375 and explain the situation to them and then they direct to call 10217 for line activation's then I call them and explain to them and then they check and they say i am on 4mb and i need to call 0800375375 which I did again thinking I will give them the benifit maybe there was a misunderstanding and then speak to a lady there again and she says I must call 10217 which I did and then was told to call 0800500200 which I did and was told to call 10217 again and this is where I lost my cool and asked them if there is anyone in telkom that knows how to fix there problems and guess what she tells me to hold on and then next thing she puts the phone down on me. so then I called 10219 and guy said he would call me back which never happened and asked for a ref number but they say because of the situation they do not know who to give the call over to so there is no ref number. and was told within an hour would get a call back and it has been 3 hours now. and nothing and when you ask to speak to a manager or supervisor then you hold for like 20 min and that is where I gave up holding and hung up twice in a row.
i was told tho that on the technical side they have two systems. on the one system it shows that I should be on 4mb and on the other system it shows that I should be on 384kb/s. and that is what they need to change is that both systems say 4MB but no one seems to be able to do this
just want to find out from you guys if there is anybody that I can contact to sort this out as it is crucial. do off site monitoring from the shops and this is the first shop that I am having issues with
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