Hey guys. My apologies if this is in the wrong section but here goes:
So at the end of November last year, 30th to be precise, I upgraded from my uncapped 2mb account to an uncapped 4mb account. It's now 30th Jan 2016, nearly 2 months since I upgraded and I'm STILL on 2mb. I've called the call center countless times and every time they escalate it and I'm supposed to get a call from them when its been upgraded. So far, all that's been done is a technician came out to the exchange to increase my line to 4mb. However, my data account is still a 2mb uncapped so I can't get the proper speed.
I've pm'd @TelkomZA but have yet to receive a reply. If anyone knows anything else I can do to speed up this tedious process, I'd appreciate it greatly. Thanks
So at the end of November last year, 30th to be precise, I upgraded from my uncapped 2mb account to an uncapped 4mb account. It's now 30th Jan 2016, nearly 2 months since I upgraded and I'm STILL on 2mb. I've called the call center countless times and every time they escalate it and I'm supposed to get a call from them when its been upgraded. So far, all that's been done is a technician came out to the exchange to increase my line to 4mb. However, my data account is still a 2mb uncapped so I can't get the proper speed.
I've pm'd @TelkomZA but have yet to receive a reply. If anyone knows anything else I can do to speed up this tedious process, I'd appreciate it greatly. Thanks
