Telkom telephone support system unreliable

[Zewp]

Since when is the Telkom telephonic support system so useless? Their tech support people have never been useless, but I never had issues getting through to them. I just tried for almost half an hour just now and it is impossible to reach their tech support. The switchboard keeps telling me "There has been a problem, we cannot currently log your fault" and then drops the call. This happens randomly throughout the process.

What's up? It never used to be this bad.

 

[GoofySmurf]

Since when is the Telkom telephonic support system so useless? Their tech support people have never been useless, but I never had issues getting through to them. I just tried for almost half an hour just now and it is impossible to reach their tech support. The switchboard keeps telling me "There has been a problem, we cannot currently log your fault" and then drops the call. This happens randomly throughout the process.

What's up? It never used to be this bad.

This is normal since forever, why do you think they are trading in the red .... holding for 40 minutes to 60 minutes is pretty normal for them.

 

[MickeyD]

This is normal since forever, why do you think they are trading in the red .... holding for 40 minutes to 60 minutes is pretty normal for them.

Red? https://secure1.telkom.co.za/ir/financial/interim-results-2014/comprehensive-income-statement.html

 

[GoofySmurf]

Red? https://secure1.telkom.co.za/ir/financial/interim-results-2014/comprehensive-income-statement.html

Go and look at their financial situation share price operation costs etc. They have been running in the red for a few years now and bleeding subscribers by the month. They are also loosing a few thousand ADSL Line subscribers per month for the last 2 years.

http://www.iweek.co.za/on-the-cover/all-change-at-telkom

I am sure there are more recent articles covering this but there is a good overview of their situation.

 

[MickeyD]

Go and look at their financial situation share price operation costs etc. They have been running in the red for a few years now and bleeding subscribers by the month. They are also loosing a few thousand ADSL Line subscribers per month for the last 2 years.

ADSL numbers are up 6.7% y-o-y.
https://secure1.telkom.co.za/ir/financial/interim-results-2014/operational-data.html

 

[MickeyD]

Ghttp://www.iweek.co.za/on-the-cover/all-change-at-telkom

I am sure there are more recent articles covering this but there is a good overview of their situation.

That's a fair article and it's looking at their future prospects and the strategy required to turn Telkom around. I agree with plenty of it... and always have. But I also prefer reading about facts of past performance and not assumptions.

 

[MickeyD]

Since when is the Telkom telephonic support system so useless? Their tech support people have never been useless, but I never had issues getting through to them. I just tried for almost half an hour just now and it is impossible to reach their tech support. The switchboard keeps telling me "There has been a problem, we cannot currently log your fault" and then drops the call. This happens randomly throughout the process.

What's up? It never used to be this bad.

The sooner Telkom ADSL/Voice and Telkom Internet get their own call centres AND contact numbers, the better. Having to dial 10210 is a bloody nightmare!!!!

 

[Zewp]

This is normal since forever, why do you think they are trading in the red .... holding for 40 minutes to 60 minutes is pretty normal for them.

The thing is I never used to have issue like this. Sometimes I might have waited 10 or 15 minutes, but I always got through eventually and my calls were never dropped.

 

[MickeyD]

The thing is I never used to have issue like this. Sometimes I might have waited 10 or 15 minutes, but I always got through eventually and my calls were never dropped.

http://mybroadband.co.za/vb/showthread.php/588175-Getting-to-know-your-Telkom-folks