Telkom Uncapped LTE HELP!!!!

[Sanjeev.Singh]

My company is a Telkom Mobile dealer and we recently signed up a client on the uncapped LTE deal with the Huawei B315 router and it worked fine for a day then the client gets a security error when trying to access sites like youtube etc but only on devices like tablets and certain phones.
I went in and played with a few of the settings and i managed to get it working but it reverted the next day.

Can anyone shed some light on this issue as Telkom technical cannot :wtf:

 

[Nardeth]

My company is a Telkom Mobile dealer and we recently signed up a client on the uncapped LTE deal with the Huawei B315 router and it worked fine for a day then the client gets a security error when trying to access sites like youtube etc but only on devices like tablets and certain phones.
I went in and played with a few of the settings and i managed to get it working but it reverted the next day.

Can anyone shed some light on this issue as Telkom technical cannot :wtf:

HUAWEI Store that has Technicians on Site.

 

[Sanjeev.Singh]

HUAWEI @ Canal Walk. Next to Pick N Pay

I'm in Pietermaritzburg....

 

[neoprema]

My company is a Telkom Mobile dealer and we recently signed up a client on the uncapped LTE deal with the Huawei B315 router and it worked fine for a day then the client gets a security error when trying to access sites like youtube etc but only on devices like tablets and certain phones.
I went in and played with a few of the settings and i managed to get it working but it reverted the next day.

Can anyone shed some light on this issue as Telkom technical cannot :wtf:

Its happening because the device when offline, or if it cannot do DNS lookups, defaults to its OWN IP for all domain names so that you're forced to see its home page and any associated error.

The reason they get the security error is because, for example, they're trying to go to https://www.google.com but the device is returning 192.168.8.1 (or similar) because it thinks its offline or DNS lookup failed so it wants to redirect the user to its own landing page. their browser is warning them that it can open an SSL session to 192.168.8.1 but the SSL cert doesn't match the name their browser requested.

Ways to work around this are;

1. Try force the router's DNS to Google's - 8.8.8.8 and 9.9.9.9 or make sure it has proper DNS settings although it should get these from Telkom.
2 Force the users tablets to use DHCP for IP but manual DNS and use 8.8.8.8 or 9.9.9.9 again.

 

[OneKnight]

1. Try force the router's DNS to Google's - 8.8.8.8 and 9.9.9.9 or make sure it has proper DNS settings although it should get these from Telkom.
2 Force the users tablets to use DHCP for IP but manual DNS and use 8.8.8.8 or 9.9.9.9 again.

Where did you get 9.9.9.9 from?

As far as I know it is 8.8.8.8 and 8.8.4.4

https://en.wikipedia.org/wiki/Google_Public_DNS

Update:

Oh, I see. Interesting...

https://arstechnica.com/information-technology/2017/11/new-quad9-dns-service-blocks-malicious-domains-for-everyone/

Not Google's DNS IP as per the article though. Looks like it belongs to the GCA.

 

[neoprema]

Where did you get 9.9.9.9 from?

As far as I know it is 8.8.8.8 and 8.8.4.4

https://en.wikipedia.org/wiki/Google_Public_DNS

Update:

Oh, I see. Interesting...

https://arstechnica.com/information-technology/2017/11/new-quad9-dns-service-blocks-malicious-domains-for-everyone/

Not Google's DNS IP as per the article though. Looks like it belongs to the GCA.

Yeah, though of course it gives everyone a nice idea of source IP vs sites visited and time of day etc. They must have awesome stats on us