Telkom Upgrades & Pricing mess

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plugger123

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I'm under the impression that 1mb becomes 2mb and 2mb becomes 4mb.

I phoned them and downgraded from 10MB to 4MB ... and now expect to pay less but according to the lady on the phone I'm still paying the same price ... it does not matter if I'm on 4MB or 10MB....

This is very confusing. Does anybody know whats going on here.
 
plugger123 said:
I'm under the impression that 1mb becomes 2mb and 2mb becomes 4mb.

I phoned them and downgraded from 10MB to 4MB ... and now expect to pay less but according to the lady on the phone I'm still paying the same price ... it does not matter if I'm on 4MB or 10MB....

This is very confusing. Does anybody know whats going on here.
Click to expand...

Upgrades get only finished next year. So you shouldn't be trying stuff like yet.
 
I had the same hassle ... only I phoned in asking for prices for the 2 Mbps, 4 Mbps and 10 Mbps packages. The new pricing has already kicked in and I asked what I am paying and which package I am on. I then asked to be moved to the 4 Mbps to pay the lesser amount.

With another operator I had the same trouble as you ... they said that 10 Mbps and 4 Mbps was the same price and I was on the 10 Mbps profile but my exchange can only handle 4 Mbps.

Try again ... with a slightly different approach.
 
Does someone have the link or pic that had the new prices? I can't recall in which thread it was. MickeyD posted it.
 
Keegan said:
http://residential.telkom.co.za/broadband-internet/broadband_services/adsl/cost_dsl_cost.html
Click to expand...

I saw that link above. I'm talking about something else. Perhaps MickeyD could clear up the confusion. I wonder if he will see this :whistle:
When I asked TelkomZA about this, he said I should call in and tell them to downgrade my price to the R299 option (I moved premises) but I'm reading so many conflicting articles and things on this forum. Would be nice to get an official explanation.
 
mercurial said:
I saw that link above. I'm talking about something else. Perhaps MickeyD could clear up the confusion. I wonder if he will see this :whistle:
When I asked TelkomZA about this, he said I should call in and tell them to downgrade my price to the R299 option (I moved premises) but I'm reading so many conflicting articles and things on this forum. Would be nice to get an official explanation.
Click to expand...

There are 2 changes,
There was a price reduction in wholesale pricing, hence the ISP's have decreased there ADSL bundle pricing.
Then there is the line speed increase by Telkom.
1Mbps to 2Mbps
2Mbps to 4Mbps
4Mbps to 10Mbps
I'm not sure if this is were the confusion is coming from.
 
Still confused... This thread confusing things even more.

So for a 4MB line I'll be paying: R299 ?
 
Apparently 2 -> 4mb upgrades are the last speeds to get upgraded at around Feb 2014.

So, I am also stuck on 4mb with no 10mb option so at the end of Feb I will be phoning to downgrade to "faster" (old 2mb new 4mb) line and then asking for my 25% discount :)

Hope this clears things up :)

EDIT: Forgot to add that if you on the "fastest" profile ie: old 4/10mb profiles, and one is stuck on 4mb due to an old exchange, Telkom will keep billing you for a 10mb line and the onus is on the customer to downgrade for "faster" 4mb.
 
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Also found this but we all know how Telkom sticks to schedules which is why I'm waiting until end Feb 2014:

The upgrade will take place in a phased approach starting mid-November 2013.

· Starting on Monday 11 November the “up to 4Mbps/10Mbps” lines will be upgraded to “up to 10Mbps”

· Starting on Monday 18 November the “up to 2Mbps” lines will be upgraded to “up to 4Mpbs”

· Starting on Monday 25 November the “up to 1Mbps” lines will be upgraded to “up to 2Mbps”


The process will be paused over Telkom’s freeze period (21 December 2013 to 5 January 2014) and resume again thereafter.
 
wingnut771 said:
Forgot to add that if you on the "fastest" profile ie: old 4/10mb profiles, and one is stuck on 4mb due to an old exchange, Telkom will keep billing you for a 10mb line and the onus is on the customer to downgrade for "faster" 4mb.
Click to expand...

I do not agree with this part at all. Firstly how is the customer supposed to know when the upgrade has been done and secondly how is the client supposed to know that they are stuck on a 4Mbps exchange?

Yes I know, go look at that other website but how many of Telkom's clients know this? I'm thinking of my mother who is 74 years old and on a 4Mbps line but stuck on a 4Mbps exchange. Telkom did not communicate to her that she must find all of this out herself and in the mean time they will just bill her for the 10Mbps which they for a fact know she cannot have.

Telkom has all the information i.e. which exchange can handle what kind of speed etc.. It's a p*** poor excuse from them to say that its the customers responsibility. This is like DSTV billing everybody the full package price whether they have it or not and then saying 'O'sorry, its the customer responsibility to let us know what kind of package they have'.

A complete load of BS, but then again, what else can one expect from Telkom.
 
MKFrost said:
I do not agree with this part at all. Firstly how is the customer supposed to know when the upgrade has been done and secondly how is the client supposed to know that they are stuck on a 4Mbps exchange?

Yes I know, go look at that other website but how many of Telkom's clients know this? I'm thinking of my mother who is 74 years old and on a 4Mbps line but stuck on a 4Mbps exchange. Telkom did not communicate to her that she must find all of this out herself and in the mean time they will just bill her for the 10Mbps which they for a fact know she cannot have.

Telkom has all the information i.e. which exchange can handle what kind of speed etc.. It's a p*** poor excuse from them to say that its the customers responsibility. This is like DSTV billing everybody the full package price whether they have it or not and then saying 'O'sorry, its the customer responsibility to let us know what kind of package they have'.

A complete load of BS, but then again, what else can one expect from Telkom.
Click to expand...

+1

An example of monopolistic capitalist shareholder greed.
 
Telkom is not a monopoly

and they don't have a majority of "greedy" "capitalist shareholder". Its actually a problem of successive government stupidity manifesting itself in a piss poor industry
 
Vodacom, MTN, Neotel, MWEB, IS can all field ADSL. They simply have failed to roll out infrastructure despite having what 8 years of being able legally to do so.
 
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