Telkom Utterly Useless

adam_g

adam_g

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Aug 18, 2011
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My line stats went to rubbish over night...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Adam>tracert google.com

Tracing route to google.com [74.125.233.38]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 162 ms 146 ms 195 ms 196-215-201-129.dynamic.isadsl.co.za [196.215.20
1.129]
3 12 ms 16 ms 18 ms 196.38.72.229
4 299 ms 161 ms 90 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 12 ms 17 ms 39 ms 196.26.0.61
6 77 ms 12 ms 11 ms 196.26.0.130
7 23 ms 13 ms 16 ms 74.125.49.66
8 331 ms 425 ms 378 ms 64.233.174.21
9 398 ms 428 ms 340 ms jnb01s01-in-f6.1e100.net [74.125.233.38]

Trace complete.

C:\Users\Adam>

My line went from a stream train 4meg down to a good 2meg then to a crap 200Kbps line then to 500Kbps now its settled on a 1meg

Ive logged a fault telkom is not interested in what i have to say so they just leave my fault open so i cant log any more Afrihost also don't give a crap as they manage my line...

Does Anyone know how i can get a damn technician out so he/she can fix it.
 
right so you are on a consumer grade product and an issue arises after hours on a Saturday night and you want a "damn technician" out today- a Sunday?

Well it will need to be a damned technician ... ;)

[1] Properly check the fault yourself run tracerts etc ... and have a nice set of data available
[2] Log a fault with Telkom, get a reference
[3] Wait until Monday - If you require internet access over a weekend for work purposes, you need to get some redundancy (3G dongle being a good bet) you are responsible for selecting a product bundle of communications services that provides you with the necessary balance of price and redundancy. ADSL is a best effort product.
[4] On Monday chase up Telkom with your fault reference number, if they can't help you ESCALATE the fault.
If you generally get stuck ESCALATE and keep tracks - see the list of contacts on this Forum
[5] Once the fault is solved log a billing dispute for the time the service was down.
 
Paul Hjul said:
if you logged a fault on Thursday and escalated on Friday you could probably have requested a tech before Friday close of business.
Click to expand...

I escalated it no one has come out the technician hasn't even called me as the do generally. I logged on the 15th so 2weeks ago pretty much No one has come back to me nothing its pretty much a FU and suffer attitude
 
Will do lolz I never fight with the technicians. just that call Centre :P
 
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