Telkom VDSL Issue

[Nithan15]

Hi

Just checking if anyone here had any similar experiences with Telkom.

My line was upgraded from 10Mbps ADSL to 20Mbps VDSL. Got a call from Telkom on Saturday saying the change was done. So went out and got a VDSL Router( TP Link W9970), basic Modem as the Archer D50 will handle all Router functionality. I set up the modem and noticed that the line is on 15Mbps ADSL2+ and if I force the router to VDSL it says DSL Disconnected. So its clear I am still on ADSL line and even though 3 different Telkon agents confirmed that I am on VDSL.

AM I missing something here?

 

[Soul Assassin]

15Mbps is the temporary sync profile before you get switched over.

I don't know if this still actually works but try going to this link and verifying your line:

VDSL Verify

If that doesn't work you can call them or my recommended method is to use the online chat on the Telkom website and tell them you upgraded to VDSL but you are on the 15Mbps temporary sync profile.

 

[Nithan15]

15Mbps is the temporary sync profile before you get switched over.

I don't know if this still actually works but try going to this link and verifying your line:

VDSL Verify

If that doesn't work you can call them or my recommended method is to use the online chat on the Telkom website and tell them you upgraded to VDSL but you are on the 15Mbps temporary sync profile.

Thanks Assasin will try your recommendations. I entered my details on the website and it didn't work, will try the online chat now. Thanks for the assistance.

 

[Soul Assassin]

Thanks Assasin will try your recommendations. I entered my details on the website and it didn't work, will try the online chat now. Thanks for the assistance.

The same thing happened to me, I find the online support, Twitter and chat, are generally a bit more knowledgeable than the phone support.

You will stop syncing completely and think what did they break now, turn off your modem for 5 minutes and once on again 20Mbps VDSL will be yours.

 

[Nithan15]

So an update.

Telkom sent a technician over to my place as they believe my set up could be the problem. Current setup is TpLink W9970 VDSL\ADSL modem into a TpLink D50 Archer via WAN adsl works perfect on this set up. The technician rocks up disconnects my DSL from the W9970 plugs into a DGN2200 Netgear and tells me I have faults on the line hence my syncing of 15Mbps. He is coming back today to fix the issues on the line I have a 15:30 appointment. He is trying to find a spare line on the exchange

I have about 3 netgear DGN2200 lying around my storeroom and I know those are not VDSL compatible or did I miss something here.