Chesthomas0357
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- Joined
- Jul 15, 2021
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Hi
Here's to hoping someone will be able to assist in some way, shape or form...
I have a problem with my internet connection, using wifi on my cellphone but get the status 'connected without internet...
Story so far, contacted Telkom when I first lost connectivity and the technical call centre asked my to reset my router as I forgot the password...been working fine for a very long time... Did that and I was asked to go to the basic setup and edit the PPPoE with my 'telkomsa.net' userid and password which they provided me via sms...
Then went to status but the PPPoE_WAN... just shows connecting...
I have done this countless times, with various passwords provided to me but still the same...
I should also add that next to the PPPoE_WAN_ETH connection, there is only an IP address: 255... but not default gateway or primary destination etc...
Unfortunately according to Telkom they can't log an incident as Vumatel shows green, I can't call Vumatel, no call centre... I even tried calling D-Link customer support who advised that I should not be using PPPoE as Vumatel uses DHCP...
Hoping someone here has had a similar experience and can assist cause doesn't look like Telkom is really interested...
All lights green on my CPE (power, F, 1) and router also all green.
Thanks... Chesné
Here's to hoping someone will be able to assist in some way, shape or form...
I have a problem with my internet connection, using wifi on my cellphone but get the status 'connected without internet...
Story so far, contacted Telkom when I first lost connectivity and the technical call centre asked my to reset my router as I forgot the password...been working fine for a very long time... Did that and I was asked to go to the basic setup and edit the PPPoE with my 'telkomsa.net' userid and password which they provided me via sms...
Then went to status but the PPPoE_WAN... just shows connecting...
I have done this countless times, with various passwords provided to me but still the same...
I should also add that next to the PPPoE_WAN_ETH connection, there is only an IP address: 255... but not default gateway or primary destination etc...
Unfortunately according to Telkom they can't log an incident as Vumatel shows green, I can't call Vumatel, no call centre... I even tried calling D-Link customer support who advised that I should not be using PPPoE as Vumatel uses DHCP...
Hoping someone here has had a similar experience and can assist cause doesn't look like Telkom is really interested...
All lights green on my CPE (power, F, 1) and router also all green.
Thanks... Chesné