Telkom + WebAfrica = Line dead!

S

stephanvanzyl

Member
Joined
Nov 25, 2015
Messages
19
Reaction score
6
Hi there!

I have an issue and I'm hoping someone can explain why it happened:

I started using Telkom Uncapped since October this year. Everything was working good until they throttled me. I decided to move my DSL line/service over to WebAfrica. This I did on Tuesday the 17th of this month. Went good for a few days and exactly at 12pm on Monday the 23rd the service went down. I phoned WebAfrica and they confirmed that everything is good and syncing on their side. The same answer was given by Telkom when I phoned them.

I logged into my modem and checked that my WebAfrica acount's username and password is still correctly entered - which it was. Nothing I did worked. I could not get my internet service up and running again. I even went as far as signing up with another ISP just to get different account details and even that did not work. My modem (TP-Link W8970) has an LED showing if my service is running or not. The ADSL light is working, but not the SERVICE light.

Anyway, so I took my modem to my parents' house and connected it up and voila! - The service LED is working. So, this means there is nothing wrong with my account credentials and my modem is not faulty. This indicates that my TELKOM line has a fault.

My question is - How does something like this happen? Why is the ADSL line active, but the internet part is not working? Did it happen, because I moved over to WebAfrica? This resulted me in phoning Telkom again to have a technician come out to my house to fix it. (Which I'm still waiting for to happen)

it would be nice to know the reason for future issues....
 
Line transfer issues...

You are paying WebAfrica for the line. Phone them and tell them to sort it out.


PS. Do you get dial tone on the telephone line?
 
I did ask them to sort it out and according to them they are busy with it. Yes, I do have a dial tone on my phone. The irritating part of it all is that both Telkom and WebAfrica are telling me that everything is synching correctly on their side, but today WebAfrica confirmed it is indeed the line that it faulty. Anyway, for now I just need to wait for that Telkom technician to come and fix it. Hopefully soon!
 
stephanvanzyl said:
I did ask them to sort it out and according to them they are busy with it. Yes, I do have a dial tone on my phone. The irritating part of it all is that both Telkom and WebAfrica are telling me that everything is synching correctly on their side, but today WebAfrica confirmed it is indeed the line that it faulty. Anyway, for now I just need to wait for that Telkom technician to come and fix it. Hopefully soon!
Click to expand...

Your line works (voice calls) hence there's nothing the technician can fix - physically.

It's part of the revised line migration process and there appears to be some miscommunication between Telkom and WebAfrica. And WA are getting your money so they must fix it. Hound them!!
 
stephanvanzyl said:
Will it help in any way if I ask WebAfrica to release my line back to Telkom?
Click to expand...
Nope. Could just complicate matters and cost you money and even further delays.

Send a "personal message" to user "WebAfrica Helper" and paste a link to this thread, requesting their assistance.

EDIT: I have PM'd the WA rep on your behalf.
 
Last edited:
I'm having a similar issue tonight, dsl is syncing but the Internet icon on the router is red. My line is still with Telkom though.

No dial tone on our landline
 
...ok, the status so far is: I got a Telkom technician phoning me this morning and he said that my port is not stable and he is fixing it quickly. After 10 minutes he phoned me again and asked me to test... It works! This was this mornig before I went to work. In lunch time I will quickly go home again to see if it is still working. So to conclude (for now)... It was a faulty port and he connected me on another port.
 
SiR_BP said:
I'm having a similar issue tonight, dsl is syncing but the Internet icon on the router is red. My line is still with Telkom though.

No dial tone on our landline
Click to expand...

Hi SiR_BP

We have replied to your PM, there was an outage by your Telkom exchange.
 
So here is my take on all of this.

If you have a fixed line service with Telkom, then it is much better If you keep your ADSL line rental with Telkom. Then all you have to do is to decide who you want to provide you with Internet Services.

I do not think it was a faulty port but rather a problem with the transfer of the ADSL line to the 3rd party.
 
daniellgr said:
So here is my take on all of this.

If you have a fixed line service with Telkom, then it is much better If you keep your ADSL line rental with Telkom. Then all you have to do is to decide who you want to provide you with Internet Services.

I do not think it was a faulty port but rather a problem with the transfer of the ADSL line to the 3rd party.
Click to expand...
I agree.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X