Telkom - What is going on

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riaan_pta

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Telkom has never been know for good service, but what is going on this morning?

My line has been down for 3 weeks - Now I receive an SMS telling me that my service will be disconnected due to late payment!

I have been trying to phone the non-voice faults department as well as 10210 (accounts) for the past 2 hours - no answer - just that annoying music. Have all operators gone on early week-end?

And of course I have to use my cellphone to do this, costing me a bundle.

I do not whether I should cry or laugh... :confused:
 
Strike

Was holding on while typing this post - Eventually got answer after 32mins (guess what that is costing me). All blamed on the strike...
 
I use my phoneline a lot during the day and I have to say TELKOM's customer waiting times are abhorrent. I'm not even gonna think about how long i have waited for them in my lifetime to just answer their ****ing phones.

If I phone hi fi corporation and ask bout a new dvd player and they dont know what it is. I'll find someone else.
I phone telkom and except a telecommunicatoins company to answer their phones......is that so unreasonable?

But i guess its just one more way that telkom is raping us for tomorrow.

If i phone some company 9 o'clock in the morning and i know they aren't experiencing high caller volume and i get the "We're sorry for the inconvenience. We are experiencing high caller volume currently" four times a week...then i know i'm in for a bumpy ride.
 
Telkom's call centre IMHO is not doing Telkom's reputation very good - or maybe the call centre is a good reflection on Telkom's reputation :-O. My experiences in the past were always bad or very bad with them. And it does not help to contact customer care to get it sorted out. And then a week or so after a call has been resolved you get a call from someone that asks about your telkom experience. Seems they don't analyze the results from this survey. Bad Telkom. Very Bad. :o

I remember some years ago the Telkom Call centre had a computer voice that told you that you are number so and so in the queue. That was VERY usefull. At least then you can kwit if you know you are number very high or sort of predict your progress. Whish they (and all other call centres) can bring that back.



Regards
Kuifie
http://maakal.blogspot.com
 
Telkom lines 'sabotaged'



Johannesburg - Vandals cut three phone cables belonging to South African fixed-line company Telkom in what the company said might be sabotage by striking workers.
The state-controlled company, which has a monopoly on fixed-line services in Africa's biggest economy, said on Friday the damage had caused voice traffic congestion in some areas and slow internet connections and was affecting individuals and companies, including banks.

"The nature of the damage - all three cables were cut - indicates that this is a deliberate effort at wilfully disrupting our services to customers," said Theo Hess, managing executive for Network Centre Operations, in a statement.

Hess said only people who were familiar with Telkom's network would have been able to cut the cables, and a company spokesperson said police were probing whether workers from the Communication Workers Union, who are striking over pay, caused the damage.

Communication Workers Union spokesperson Mfanafuthi Sithebe said the union condemned wilful damage to Telkom's infrastructure but that the firm was wrong to raise the prospect of sabotage before a police probe had been completed.

Telkom said at least 65 street connection points were also vandalised this week and that the company was struggling to fix the problem due to a strike by 40% of its non-management employees, including most of the company's technicians.

Jhb soon back up

It aimed to reconnect the cables, just east of commercial capital Johannesburg, by midday on Friday.

Telkom has axed more than half its workforce over the past few years to slash costs as it has sought to offset falling revenues from its fixed-line business and ramp up profitability after it floated shares in March 2003.

It said unions representing 60% of non-management workers had accepted a pay offer after a two-day strike earlier this month.

But the company issued a lock-out order on workers from the Communication Workers Union this week after they refused a deal.

Sithebe said there had been no progress on talks and that Telkom was refusing to budge on a dispute over performance-linked pay and share bonuses.

The strike, which began on Tuesday this week, will continue, he said.

Telkom has vowed to improve customer service after complaints from consumer groups, as it gears up for competition when a second fixed-line operator starts operations this year


http://www.fin24.co.za/articles/default/display_article.asp?Nav=ns&ArticleID=1518-24_1920540
 
Telkom has axed more than half its workforce over the past few years to slash costs as it has sought to offset falling revenues from its fixed-line business and ramp up profitability after it floated shares in March 2003.
Click to expand...
They just don't get it. And now dealing with sabotage. Good one telkom - keep it up - soon you won't have a company.
 
pope24 said:
A whole lot of their people are on strike at the moment. I don't know if that has anything to do with it...
Click to expand...

Strike or no strike, I am entitled to decent service!

Telkom has to manage its staff in a way they won't strike.

We all know how they treat customers.

Why would they treat their staff in any other way?
 
Ok, my line was eventually fixed today (4 weeks later). I mentioned to the operator that called me that I was not willing to pay line rental for a month. He suggested I call the accounts department and log a dispute.

Tried that, but after holding on for more than 15 mins for the 3rd time, realised the calls are (and have) cost me more than the Telkom monthly line rental - guess who the idoit is in this scenario ? Telkom holding 50% share in Vodacom - those b@stards get my money anyway - service or no service!
 
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