Telkom WIMAX - HOW does one get feedback on a fault??

[shearder]

If ANYONE has a direct line or number for WiMAX faults at Telkom PLEASE let me know. I have just spent R97 on a cell phone call to Telkom to TRY and get feedback on a logged fault. I do not have a landline hence WiMAX. The menu one dials is different and i find NO option for WiMax any longer. I went through to some fool, and i asked to be transfered from ADSL to WiMAX and they simply put me through to some unrelated department. Why do we need to deal with so many idiots to whom we pay good money to bugger us around.

There is no no option to get to a wimax person at all. Screamer is so backward they are STILL not in my area in midrand and likewise Neotel - who are a waste of good time anyway and are as bad as telkom. God I am frustarated as hell I would like to physically strangle Telkom CEO and tell umfan i WANT SERVICE!!!

 

[ramar]

I'm dont know any number that gets you directly through to the Wimax support, but in the couple of times i have had to speak to them i have had more luck going through Telkom Business support on 10217. You might have to call a few times until you get through to someone who knows how to put you through to Wimax.

 

[shearder]

Just some feedback - You phone Telkom and go through to ADSL and THEN ask for WiMax because WiMax NO LONGER has a support option when you phone Telkom!!! Now if yuo are LUCKY someone will know what WiMax is and transfer you to the right place OR yuo may spend a week on and off trying to get through!! After 8 days i EVENTUALLY got hold of someone in WiMax!!

 

[DanH]

Old thread I know, but the Telkom WiMax technical support call center number is: 0800 089 663
Press 1 for T-zone.

Mine is giving trouble today.

 

[shearder]

Old thread I know, but the Telkom WiMax technical support call center number is: 0800 089 663
Press 1 for T-zone.

Mine is giving trouble today.

This helps now! Thanks

 

[DanH]

Pleasure man