Dalina Young
New Member
- Joined
- Apr 17, 2019
- Messages
- 1
- Reaction score
- 0
What an absolute mess. Not the instrument, but the management of the project. We have the wia-wia prepaid service. Line rental
paid in early December 2018 for the year ahead. Airtime pay as you go. Telkom upgraded their service to the wireless phone. Sent us a new instrument about 14 days after the line rental was paid. The sim card was activated telephonically. Wonderful. Until the line was
terminated on 6 April 2019 due to non-payment. No notification was received. After the most frustrating, lengthy calls to various numbers and a visit to the Telkom shop, we have now been informed by the Sales department that we did not pay rental for the new instrument!!!! The letter included in the delivery with sim card, states that all credits will be transferred. Now, we need to pay
rental for another year for the suspension to be lifted. WHO ACTUALLY KNOWS WHAT IS GOING ON AND HOW TO GET THE
DECEMBER RENTAL REFUNDED. ALSO, WHEN WILL THE RENTAL BE PAYABLE AGAIN. JUDGING BY THE NUMBER OF PEOPLE IN THE
TELKOM SHOP WITH THE SAME COMPLAINT - I THINK WE HAVE BEEN SCAMMED OUT OF A SERVICE!!!
paid in early December 2018 for the year ahead. Airtime pay as you go. Telkom upgraded their service to the wireless phone. Sent us a new instrument about 14 days after the line rental was paid. The sim card was activated telephonically. Wonderful. Until the line was
terminated on 6 April 2019 due to non-payment. No notification was received. After the most frustrating, lengthy calls to various numbers and a visit to the Telkom shop, we have now been informed by the Sales department that we did not pay rental for the new instrument!!!! The letter included in the delivery with sim card, states that all credits will be transferred. Now, we need to pay
rental for another year for the suspension to be lifted. WHO ACTUALLY KNOWS WHAT IS GOING ON AND HOW TO GET THE
DECEMBER RENTAL REFUNDED. ALSO, WHEN WILL THE RENTAL BE PAYABLE AGAIN. JUDGING BY THE NUMBER OF PEOPLE IN THE
TELKOM SHOP WITH THE SAME COMPLAINT - I THINK WE HAVE BEEN SCAMMED OUT OF A SERVICE!!!