On Friday the 29th of March, one of Openserve's technicians came out to install our fixed Telkom land-line, the gentlemen was very helpful and explained where my line would be connected, how far away in cable length it would be from the exchange, he even provided some information on the fastest line speed available for my particular area. He explained quite thoroughly that we would be able to get a 20Mbps VDSL account because the exchange supported that and we live less than 500 meters away from it (in cable length).
Through all of this I could only think one thing, everything was going great until Telkom's employees had to put their fingers all over my order. Honestly, how does a company like this get anything done when their staff constantly mess up like this. At this point I'm at a loss, there's not a single person at Telkom that knows what they are doing and I have spoken to well over 2 dozen people. This entire experience has been terrible and I do not look forward to the day I cancel all Telkom related products.
I now have to phone Telkom again to correct my order, I pray that this will be the last bloody time.
The only people you interacted with here were potentially supporting Openserve.Through all of this I could only think one thing, everything was going great until Telkom's employees had to put their fingers all over my order.