Telkom ...

[MickZA]

So what action did you eventually take to get the technician on-site?

 

[tdev]

So what action did you eventually take to get the technician on-site?

Apart from posting here, nothing more than what I mentioned in this thread and waiting more than a week. Seems my hope that the line is ok, was in vain though.

Disconnects with or without noise on the line started later last night.

This morning I cannot connect at all, except for 1 second and the line syncs continuously and even the phone went dead.:wtf:

Modem status:

Connection Status Connected
Us Rate (Kbps) 320
Ds Rate (Kbps) 480
US Margin 6
DS Margin 0
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 63
US Line Attenuation 31
Peak Cell Rate 754 cells per sec
CRC Rx Fast 189

I got an sms from Telkom and replied that the service is still faulty, so now waiting again.

 

[tdev]

Logged a fault for 'No Service' as well and after 30 minutes the router connected, but not at 1024/512 and still no dial tone.

Connection Status Connected
Us Rate (Kbps) 320
Ds Rate (Kbps) 480
US Margin 7
DS Margin 3
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 63
US Line Attenuation 31

 

[tdev]

How is this possible ... ?

I probably used 50 Meg at most while the connection allowed any browsing.

Date Sessions Online Time (Seconds) Upload (Bytes) Download (Bytes) Combined (Bytes)
28-MAR-12 196 57189 8 891 818 137 747 508 146 639 326

 

[MickZA]

I've had good success rates with actually emailing the issue (and supplied ref#) through to escalations@telkom.co.za
Basically the same process as described in above template mailer, but a bit more direct because you don't have to worry that the php mailer is only set to redirect into nothingness ^

Definitely time to escalate quoting every ref # you have.

As Anthro says his escalation technique ensures it's not automatically discarded into a "Telkom Black Hole".

 

[ISP cash cow]

Telkom don't have a clue of what they are doing.

I also had a similar thing whereby my attenuation on my line used to be 46dB syncing at 3Mbps and was very stable. The last couple of months my attenuation went up to 55dB and now the line keeps droppinp. I even dropped my line down to 2Mbps in order to try and get a decent connection. telkom couldn't give a rats @rse about it as they still get paid their money.

I reckon that ICASA should enforce it that telkom have to charge a seperate fee per Mbps connection. so if you cannot sync at 4Mbps and can only sync at 2 why should you pay the full price. It should be halfed and let Telkom take the loss since they cannot get you connected at the full speed. If they are hit in the pocket they may take more of a proactive approach in getting people synced at faster speeds.

 

[MickeyD]

Telkom don't have a clue of what they are doing.

I also had a similar thing whereby my attenuation on my line used to be 46dB syncing at 3Mbps and was very stable. The last couple of months my attenuation went up to 55dB and now the line keeps droppinp. I even dropped my line down to 2Mbps in order to try and get a decent connection. telkom couldn't give a rats @rse about it as they still get paid their money.

I reckon that ICASA should enforce it that telkom have to charge a seperate fee per Mbps connection. so if you cannot sync at 4Mbps and can only sync at 2 why should you pay the full price. It should be halfed and let Telkom take the loss since they cannot get you connected at the full speed. If they are hit in the pocket they may take more of a proactive approach in getting people synced at faster speeds.

Read your contract more carefully before you sign...

Down stream line sync speed:
minimum 640kbps, maximum 4096/10016kbps

http://residential.telkom.co.za/broadband-internet/broadband_services/adsl/dslaccesonly.html

The Fastest DSL service has 4 sub-profiles, which are used to stabilize customers' service that experience re-synchs (service interruptions) on their ADSL lines due to last mile distance, noise and attenuation. Therefore customers that experience problems on the service may be accommodated on any of the secondary profiles below:

Secondary profile

min sync rate: 640kbps; max sync rate: 4096kbps
min sync rate: 640kbps; max sync rate: 3072kbps
min sync rate: 640kbps; max sync rate: 2048kbps
min sync rate: 640kbps; max sync rate: 1024kbps
What the above entails is that if a customer does not sync at the profile listed in A above they will be accommodated on B, C or D depending on the line sync speed.

 

[elriconess]

Read your contract more carefully before you sign...

READING....

 

[grok]

Anyone else getting the cold shoulder from escalations@telkom.co.za? Could it be gmail? Will try reposting from other email accounts.

Mail Delivery Subsystem mailer-daemon@googlemail.com

12:47 (0 minutes ago)

to me
Delivery to the following recipient failed permanently:

escalations@telkom.co.za

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected. (state 14).

EDIT: Nah, same problem from other email addresses.

 

[MickZA]

Anyone else getting the cold shoulder from escalations@telkom.co.za? Could it be gmail? Will try reposting from other email accounts.

Looks like you'll have to use http://residential.telkom.co.za/emailcontact-residential/escalationform.htm

I've had good results using it recently but it might just be a P.E. / East Cape thing. Don't know why but we seem to get better service from Telkom than other areas judging from comments on MyBB.

 

[grok]

I've had good results using it recently but it might just be a P.E. / East Cape thing. Don't know why but we seem to get better service from Telkom than other areas judging from comments on MyBB.

Of course, you have The Madam! We have the

 

[MickZA]

Of course, you have The Madam! We have the

If only, we're the province that sends "education refugees" her way :erm:

 

[Dolby]

Telkoms service leaves ALOT to be desired - and I think this free 3 months promotion is simply pushing people to other providers anyhow ...

I signed up January 2012 for a line and data - heard zero. No confirmations, order numbers nothing. I tried contacting a few times before January to make sure I was in the system at least, to no avail. I visited two stores personally and after 40 minutes await, walked out even more confused.

So I decided to throw in the towel and keep my 3G. To my surprise I received an email about a month later, saying no boradband could be had in the area. Another month and half down the line, I receive a call at 7:30 tell me he wants to install in 1h 30 minutes ...

Rushed home to open, he installed and tried to use it the first time that night. It didn't work and after an hour on the phone, I was informed the order wasn't closed/there was a block on my line and I need to cal back in office hours.

Yesterday I phone (30 minutes this time) and get this block removed - so that evening I so to see it all works. Get back and GREEN light - everything is working. 0.7mbps and 24ms pings - good enough for me! I switch off the router and move it 30cm to the side in it's permanent location ... and it won't connect again.

Today I've spent another hour on the phone to 3 different people who confirmed everything was correct on the line/account. The last person reset my password on the account - so tonight I'll try again and see if it works.

In a nutshell, the past 3 days has seen me chatting to Telkom for over 3 hours and about 6 different people - with no resolution. I'm counting down the time to use another ISP so if there's an issue in future, I can phone them

 

[Sonic2k]

Anyone else getting the cold shoulder from escalations@telkom.co.za?

Yup... never worked for me.

Anyway I cancelled that line today, pulled the wires and jack out at home too.. the new line works properly I just pray it doesn't go faulty soon

 

[NN123]

telkom...sigh