Mephisto_Helix
Resident Postwhore
- Joined
- Jan 29, 2008
- Messages
- 29,882
So, I thought my line dropping issue was related to that fiasco Telkom had a couple weeks back, turns out it's not (well who knows 100% for sure). I have had 6 or 7 months of perfect internet and phone here but now the last 2 weeks, line drops every 3-5mins and my phone cuts out at will, all after 6pm - every.single.night.
So anyway, tech was out on Friday, spends some time here and tells me there is resistance/noise on the line. Why now after months of bliss, who knows. So he will get the cable crew to do some repairs ...... 8am this morning, I get an SMS that it's been resolved. Funny, I spent the night with the same crud and 5 mins after the SMS, the line drops, so obviously not resolved at all. How the hell they can close faults like that is beyond me. So I phone again - Pinnacle call center nogal - and get treated like an idiot. Oh it's the modem/phone/cable/alarm/etc ...... talking like you would to a 6 year old. I lose my rag a bit and tell him to bloody well re-open the fault and what do I get? He will log a fault, I mean the last one only took 4 days for a tech to come out and 7 days for them to close it, so why not start all over again
I just wish I could get some damn proper help in this, seriously.
/end rant
P.S - the unhelpful chop I just spoke to actually has the nerve to tell me he sees there is noise on the line at the moment he's talking to me .... like hello, proof that you closed an open fault, twit!
So anyway, tech was out on Friday, spends some time here and tells me there is resistance/noise on the line. Why now after months of bliss, who knows. So he will get the cable crew to do some repairs ...... 8am this morning, I get an SMS that it's been resolved. Funny, I spent the night with the same crud and 5 mins after the SMS, the line drops, so obviously not resolved at all. How the hell they can close faults like that is beyond me. So I phone again - Pinnacle call center nogal - and get treated like an idiot. Oh it's the modem/phone/cable/alarm/etc ...... talking like you would to a 6 year old. I lose my rag a bit and tell him to bloody well re-open the fault and what do I get? He will log a fault, I mean the last one only took 4 days for a tech to come out and 7 days for them to close it, so why not start all over again
I just wish I could get some damn proper help in this, seriously.
/end rant
P.S - the unhelpful chop I just spoke to actually has the nerve to tell me he sees there is noise on the line at the moment he's talking to me .... like hello, proof that you closed an open fault, twit!
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