"With Telkom, the concept of service has become an oxymoron, because there just isn't any. No coverage, no helpful call centre agents, no one person who can solve your problems."
"My recent experience left me never, ever wanting to deal with Telkom again. It should be simple: order a broadband deal online, and voila, connect to the Internet. Except that the modem and SIM arrived three weeks late, sans setup instructions (trust me, these were needed), and then there was no coverage. Cancelling turned into a worse task than I could ever have imagined as it took an online rep, three call centres and eventually a complaint on Twitter and Hellopeter.com to get the situation resolved."
"Telkom's lackadaisical attitude towards service delivery will only worsen after it loses yet more staff through retrenchments, and outsources some of its customer channel functions.
Instead of being a bright idea to improve efficiencies and get closer to the customer, its decision to outsource the inbound call centre and retrench 100 staff at 20 of its 90-odd Telkom Direct shops will have anything but the desired effect.
It is already impossible to get anything resembling service out of Telkom, for love, money, or trying really darn hard. It's as if the company has purposefully made it as difficult as possible for customers to deal with it, in the vain hope that complainers will stay away."
http://www.itweb.co.za/index.php?option=com_content&view=article&id=141507
Any body at Telkom listening to the people ??
I only agree with the bad service part .
"My recent experience left me never, ever wanting to deal with Telkom again. It should be simple: order a broadband deal online, and voila, connect to the Internet. Except that the modem and SIM arrived three weeks late, sans setup instructions (trust me, these were needed), and then there was no coverage. Cancelling turned into a worse task than I could ever have imagined as it took an online rep, three call centres and eventually a complaint on Twitter and Hellopeter.com to get the situation resolved."
"Telkom's lackadaisical attitude towards service delivery will only worsen after it loses yet more staff through retrenchments, and outsources some of its customer channel functions.
Instead of being a bright idea to improve efficiencies and get closer to the customer, its decision to outsource the inbound call centre and retrench 100 staff at 20 of its 90-odd Telkom Direct shops will have anything but the desired effect.
It is already impossible to get anything resembling service out of Telkom, for love, money, or trying really darn hard. It's as if the company has purposefully made it as difficult as possible for customers to deal with it, in the vain hope that complainers will stay away."
http://www.itweb.co.za/index.php?option=com_content&view=article&id=141507
Any body at Telkom listening to the people ??
I only agree with the bad service part .
Last edited:
