a bit of background:
My 24 month contract expires 28 Feb 2010 and dont want it re-newed.
Here is the e-mails I send to Iburst and their replies
----- Original Message -----
From: H&P
To: [email protected]
Sent: Monday, January 25, 2010 6:29 PM
Subject: username *****@iburst Acc No W
Good Day to You
My contract expires on 28 Feb 2010 after 24 months.
I do not want this contract to be renewed or to go on month to month or on pre-paid.
Please make sure that this contract is not renewed in any way and that no deductions is made after 1 Feb 2010.
Refer to the e-mail correspondence between myself and Iburst that is attached,it is noted that i don't need to do anything more as per info supplied by Pheladi Motswege.
Please acknowledge this e-mail and also that this will be cancelled on 28 Feb2010.
Any more info required contact me on **********
Thank You
Hendrik Greyling
----- Original Message -----
From: Pheladi Motswege
To: H&P
Sent: Monday, January 25, 2010 12:27 PM
Subject: RE:
Dear Mr. Greyling
No you do not need to fill in any form all you need to do is send an email to [email protected] and inform them that you would like to cancel the contract when it expires.
The amount due on the account at this moment is R632 and there won’t be any other payments expected from you.
Thank you
Pheladi Motswege | Senior Contact Centre Agent
iBurst Business
business solutions.simplified
Cell: +27 72 564 2646| Tel : +27 87 727 6004 | Fax : +27 86 503 6055 | Email : [email protected]
Web : www.iburst.co.za | Addresses : 15 Alice Lane, Sandton 2196 | PO Box 651921, Benmore 2010
Please view our email disclaimer
From: H&P [mailto:********@telkomsa.net]
Sent: Monday, January 25, 2010 12:12 PM
To: Pheladi Motswege
Subject: Fw:
Good Day to you
I send you this e-mail on Saturday and has had no feed back
Please advice
Hendrik Greyling
----- Original Message -----
From: H&P
To: Pheladi Motswege
Sent: Saturday, January 23, 2010 8:28 AM
Subject: Re:
Good Day to You
Thanks for the speedy reply,much appreciated.
Ok I then hereby give official notice that I want my subscription to be cancelled when my contract expires on 28 Feb 2010.Please can you do all the necessary from your side,is there any forms that I must fill in?if so please send them to me.
Also confirm that the last deduction from my bank account will be on 1 Feb 2010 [R632.00] and when that amount is deducted I own Iburst nothing and the service will be stopped on 1 March 2010.
If you have to forward this to someone else for attention,please inform me who you send it to and also CC me when you do.
Thank You
Hendrik Greyling
----- Original Message -----
From: Pheladi Motswege
To: *******@telkomsa.net
Sent: Friday, January 22, 2010 9:27 AM
Dear Mr. Greyling
My name is Pheladi and I will be handling your query.
Below are the answers to your questions:
As to your records when do my contract expires?
You contract will expire on the 29th February 2010.
How do I cancel my subscription?
You need to inform us that you would like to have your contract cancel and give us a calendar month to cancel it for you( since you want it canceled you need to send through the request before the 29th of January 2010, then the contract will be cancelled on the 29th February 2010.
Confirm that I am not in arrears
The outstanding balance on your account to date is R632.00.
Kind Regards
Pheladi Motswege
“Excellent service is my business.
With a smile I make the Magic happen!”
Senior Contact Centre Agent
iBurst
broadband. Simplified
Tel
:
+27 11 676 6000
Email
:
[email protected]
From: H&P [mailto:]
Sent: Friday, January 22, 2010 6:51 AM
To: Gcebile Rakharebe
Subject:
Good Morning to You
My contract ends next month and would like to know the following:
As to your records when do my contract expires?
How do I cancel my subscription?
Confirm that I am not in arrears
Thank You
Hendrik Greyling
Now as usual I get no response from Iburst and phoned them today and got this e-mail from them
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Tuesday, January 26, 2010 11:27 AM
Hi
To cancel your package you, the customer will have to serve a calendars month notice, that can only be done by calling on the 1st of feb to initiate this termination, after doing so your package will be terminated on the 28 of feb.
Well I was a happy chappy till I got home and wanted to go on the net...Then get the error"Cant connect as the password/username is invalid on this domain"
Well I get on the phone and after 10 minutes get through to Nishaan and he tells me that the account was"terminated" due to past payment problems.Ticket no 088279 also asked him to e-mail me this info which he did not.
Can the Iburst rep please go into this matter.
My 24 month contract expires 28 Feb 2010 and dont want it re-newed.
Here is the e-mails I send to Iburst and their replies
----- Original Message -----
From: H&P
To: [email protected]
Sent: Monday, January 25, 2010 6:29 PM
Subject: username *****@iburst Acc No W
Good Day to You
My contract expires on 28 Feb 2010 after 24 months.
I do not want this contract to be renewed or to go on month to month or on pre-paid.
Please make sure that this contract is not renewed in any way and that no deductions is made after 1 Feb 2010.
Refer to the e-mail correspondence between myself and Iburst that is attached,it is noted that i don't need to do anything more as per info supplied by Pheladi Motswege.
Please acknowledge this e-mail and also that this will be cancelled on 28 Feb2010.
Any more info required contact me on **********
Thank You
Hendrik Greyling
----- Original Message -----
From: Pheladi Motswege
To: H&P
Sent: Monday, January 25, 2010 12:27 PM
Subject: RE:
Dear Mr. Greyling
No you do not need to fill in any form all you need to do is send an email to [email protected] and inform them that you would like to cancel the contract when it expires.
The amount due on the account at this moment is R632 and there won’t be any other payments expected from you.
Thank you
Pheladi Motswege | Senior Contact Centre Agent
iBurst Business
business solutions.simplified
Cell: +27 72 564 2646| Tel : +27 87 727 6004 | Fax : +27 86 503 6055 | Email : [email protected]
Web : www.iburst.co.za | Addresses : 15 Alice Lane, Sandton 2196 | PO Box 651921, Benmore 2010
Please view our email disclaimer
From: H&P [mailto:********@telkomsa.net]
Sent: Monday, January 25, 2010 12:12 PM
To: Pheladi Motswege
Subject: Fw:
Good Day to you
I send you this e-mail on Saturday and has had no feed back
Please advice
Hendrik Greyling
----- Original Message -----
From: H&P
To: Pheladi Motswege
Sent: Saturday, January 23, 2010 8:28 AM
Subject: Re:
Good Day to You
Thanks for the speedy reply,much appreciated.
Ok I then hereby give official notice that I want my subscription to be cancelled when my contract expires on 28 Feb 2010.Please can you do all the necessary from your side,is there any forms that I must fill in?if so please send them to me.
Also confirm that the last deduction from my bank account will be on 1 Feb 2010 [R632.00] and when that amount is deducted I own Iburst nothing and the service will be stopped on 1 March 2010.
If you have to forward this to someone else for attention,please inform me who you send it to and also CC me when you do.
Thank You
Hendrik Greyling
----- Original Message -----
From: Pheladi Motswege
To: *******@telkomsa.net
Sent: Friday, January 22, 2010 9:27 AM
Dear Mr. Greyling
My name is Pheladi and I will be handling your query.
Below are the answers to your questions:
As to your records when do my contract expires?
You contract will expire on the 29th February 2010.
How do I cancel my subscription?
You need to inform us that you would like to have your contract cancel and give us a calendar month to cancel it for you( since you want it canceled you need to send through the request before the 29th of January 2010, then the contract will be cancelled on the 29th February 2010.
Confirm that I am not in arrears
The outstanding balance on your account to date is R632.00.
Kind Regards
Pheladi Motswege
“Excellent service is my business.
With a smile I make the Magic happen!”
Senior Contact Centre Agent
iBurst
broadband. Simplified
Tel
:
+27 11 676 6000
:
[email protected]
From: H&P [mailto:]
Sent: Friday, January 22, 2010 6:51 AM
To: Gcebile Rakharebe
Subject:
Good Morning to You
My contract ends next month and would like to know the following:
As to your records when do my contract expires?
How do I cancel my subscription?
Confirm that I am not in arrears
Thank You
Hendrik Greyling
Now as usual I get no response from Iburst and phoned them today and got this e-mail from them
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Tuesday, January 26, 2010 11:27 AM
Hi
To cancel your package you, the customer will have to serve a calendars month notice, that can only be done by calling on the 1st of feb to initiate this termination, after doing so your package will be terminated on the 28 of feb.
Well I was a happy chappy till I got home and wanted to go on the net...Then get the error"Cant connect as the password/username is invalid on this domain"
Well I get on the phone and after 10 minutes get through to Nishaan and he tells me that the account was"terminated" due to past payment problems.Ticket no 088279 also asked him to e-mail me this info which he did not.
Can the Iburst rep please go into this matter.
I wish my contract was expiring soon.
