Greetings,
So around September Telkom "upgraded" our line to 2Mbps. I'm not sure whether it was coincidence, but around the same time, our ADSL line suddenly became extremely choppy and has been terrible ever since.
We've had a 1Mbps line installed since 2010, which has been working perfecting up until this September. Now, I experience extremely intermittent speeds with downloads usually running at 45Kbps if I'm lucky, online gaming having become quite a nightmare and more. The other day I was literally getting a 13000ms ping and 0.1Mbps download speed.
We've lodged around three faults with Telkom who have supposedly sent out technicians to check the line. The first time around they said that they changed something on the line, which was supposed to have fixed the problem, and since then they've said there's no issue from what they can see. We've tried calling them a couple of more times and they've tried downgrading our line back to 1Mbps, then to 512Kbps, bumping it back up to 2Mbps, but unfortunately there's been no improvement and now we're sitting on the same 1Mbps line we've had for years, but are experiencing terrible service.
We've tried going the MWeb route, as they're our ISP, and each time they've said that the line attenuation is too high and we should contact Telkom to ask them why that is the case. The first time we did that the consultant had the nerve to tell us "MWeb should send you to classes on line attenuation because you don't know what you're talking about." In calls since then, consultants have all said that they'll downgrade our line speed to 512Kbps and we should test it out over the next few days to see if there's any improvement, paying no mind to us mentioning the attenuation. And so the useless cycle continues.
As you can see, something is clearly wrong:
Any ideas on what on earth I can do to get these fools to fix the problem? I don't understand how a line that was perfectly fine can jump to this without Telkom being able to note that there's a problem...
So around September Telkom "upgraded" our line to 2Mbps. I'm not sure whether it was coincidence, but around the same time, our ADSL line suddenly became extremely choppy and has been terrible ever since.
We've had a 1Mbps line installed since 2010, which has been working perfecting up until this September. Now, I experience extremely intermittent speeds with downloads usually running at 45Kbps if I'm lucky, online gaming having become quite a nightmare and more. The other day I was literally getting a 13000ms ping and 0.1Mbps download speed.
We've lodged around three faults with Telkom who have supposedly sent out technicians to check the line. The first time around they said that they changed something on the line, which was supposed to have fixed the problem, and since then they've said there's no issue from what they can see. We've tried calling them a couple of more times and they've tried downgrading our line back to 1Mbps, then to 512Kbps, bumping it back up to 2Mbps, but unfortunately there's been no improvement and now we're sitting on the same 1Mbps line we've had for years, but are experiencing terrible service.
We've tried going the MWeb route, as they're our ISP, and each time they've said that the line attenuation is too high and we should contact Telkom to ask them why that is the case. The first time we did that the consultant had the nerve to tell us "MWeb should send you to classes on line attenuation because you don't know what you're talking about." In calls since then, consultants have all said that they'll downgrade our line speed to 512Kbps and we should test it out over the next few days to see if there's any improvement, paying no mind to us mentioning the attenuation. And so the useless cycle continues.
As you can see, something is clearly wrong:
Any ideas on what on earth I can do to get these fools to fix the problem? I don't understand how a line that was perfectly fine can jump to this without Telkom being able to note that there's a problem...
