Hi anything I can assist with?
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Terrible Afrihost Support
- Thread starter CharlBarnard
- Start date
Hi anything I can assist with?
I was referring to axxess - apologies for causing confusion.
Okay. I'm still around if you need any help.
I know we have let clients down especially on mybb. I have been tasked to make sure I can get clients sorted out asap so if you need any info or help I'm around just message me.
Okay. I'm still around if you need any help.
I know we have let clients down especially on mybb. I have been tasked to make sure I can get clients sorted out asap so if you need any info or help I'm around just message me.
After numerous ignored emails (including to marketing manager Franco) and unreturned phone calls regarding an absolute circus just to sign up I will be staying far far away.
Like I mentioned to them in one of my emails "its seems you guys are only focusing on the playground part of my digital playground"
Hi Just got my call back.I have seen your replied. I have responded.
According to the consultant, Nicolas is still waiting for my results...I asked her to immediately put me through to a supervisor and she wanted to do a default gateway ping test. I said I have been speaking with Eugene while waiting for this call, who, already asked me to do that, and who said it looks like a fault on the line. She then very rudely said he/she (the supervisor/manager) will call me back.
Lets see.
Does it take Afrihost 2 months to confirm the fault i am reporting is indeed a fault?
SeaSickMama
Expert Member
Sounds alot like the chip on the shoulder mentality at afrihost use to see it there once when i worked for them, never again....
Had a mate now wait a month for them to finally deliver the router after they informed them installation had been done..
I have sent you and email with the action I am taking. I have taken on your ticket now and will provide feedback. If I do not you know exactly who to blame. I positive that I can get you feedback even if it just means we have the reason you are experiencing these issues. I'm hoping I can get someone from FrogFoot to work with me and sort you out ASAP.
I have some feedback.
I will advise what the outcome is and how long before the issue is resolved.
CharlBarnard
Member
- Joined
- Apr 19, 2020
- Messages
- 16
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- 9
Hello Sir,
Thanks for your reply. No, you have not let me down in the past. I am still a client, and had a good session with one of your tech service consultants (after again holding on for around 45 minutes at my cost); a tech is confirmed to come to site to investigate the problem, although I never received the SMS I was supposed to get confirmation on. We wait with baited breath ..
Hi Charl,
Sorry about that. We do experience very high call volumes and can't always get to all our clients in a timely manner so I do apologise for that. For you refence please take down our Toll Free number 0800 011 000 we would not want you to be out of pocket while you are on the line waiting to be attended.
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Someone get this rep a beer.
STORMERSFAN
Expert Member
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- Feb 13, 2016
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Great u to see u have a toll free no.. Not that we phone u guys much.. Service is top notch
SeaSickMama
Expert Member
r00igev@@r
Honorary Master
- Joined
- Dec 14, 2009
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Hi so just some feedback.
A work order has been created to resolve this link congestion issue. I will have more feedback soon.
Hi Bollies,
Sorry about that our whatsapp line is extremely busy so I do apologise we let you down there. I have communicated to you via pm and have managed to get a solution. I hope it's working fine now.
its not Hallo the bot doenst understand its "Hello"