Terrible service from Axxess

K

Kerm

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Hi all

I signed up for Axxess Mobile Data and previously i was on Afrihost Mobile. I was almost immediately approved since im on an MTN Contract. Its been four days now I have followed all instructions and have inputed the APN settings to axxess. I have made several calls and all I hear is we are re-provisioning yo sim. I have sent 10 plus emails that are not followed up on by Axxess. I feel so robbed so powerless as noone seems to help or know a solution. I regret leaving Afrihost but what can 1 do Axxess offers double data for mobile. If anyone has faced a similar problem please help. Im surely cancelling with Axxess because this is the worst service I have ever experienced and is costing me. Any 1 please help....
 
Last edited:
I signed up for Axxess mobile today as well and I also cannot use it yet. Got an email stating that it has been successfully provisioned. But I keep getting an error. Called Axxess and they said they been having a lot of problems with Customers who have moved from Afrihost. Something about Afrihost not unprovisioning the SIM cards. They sent a request to Afrihost to unprovision.

We'll see what happens tomorrow.
 
It's a known issue

You can only be provision to AH or Axxess, not to both at the same time. AH need to release your sim which they only do at the end of the month after you've cancelled. Only then Axxess can provision you.
 
Yep, been waiting on their reply here too, sim still being provisioned on their network, meaning i cant connect yet, yet 3% of my data has been used.

Seems support tickets fall on deaf ears with noAxxess (sad attempt at making a pun)
 
Looney said:
I signed up for Axxess mobile today as well and I also cannot use it yet. Got an email stating that it has been successfully provisioned. But I keep getting an error. Called Axxess and they said they been having a lot of problems with Customers who have moved from Afrihost. Something about Afrihost not unprovisioning the SIM cards. They sent a request to Afrihost to unprovision.

We'll see what happens tomorrow.
Click to expand...

Afrihost sent me an email that stated I had been unprovisioned. Spoke to MTN agents and two of them had no idea who or what axxess is. Tried again today to see if the problem is sorted still can't connect.
 
So this is a problem only with contract sims? And those who got new Axxess prepaid sims have no issues? Cancelled Afrihost but haven't moved to axxess yet. Utilising TM and seeing if it works out for me
 
kianm said:
So this is a problem only with contract sims? And those who got new Axxess prepaid sims have no issues? Cancelled Afrihost but haven't moved to axxess yet. Utilising TM and seeing if it works out for me
Click to expand...


Have tried rebooting several time still same problem.
 
kianm said:
And you got a new sim straight from axxess?
Click to expand...


Made calls to MTN Axxess and Afrihost today was told by MTN Afrihost hasn't unprovisioned me Axxess has no idea whats happening and Afrihost say they can only unprovision me on the 9th. Getting a sim from Axxess seems to be a better solution to this problem. I find it odd though that I cancelled before the 25th but can only be set free on the ninth. I guess Axxess isn't only to blame but also Afrihost.

Thank you all for your help. Really appreciated. Getting an Axxess sim soon
 
Looney said:
I signed up for Axxess mobile today as well and I also cannot use it yet. Got an email stating that it has been successfully provisioned. But I keep getting an error. Called Axxess and they said they been having a lot of problems with Customers who have moved from Afrihost. Something about Afrihost not unprovisioning the SIM cards. They sent a request to Afrihost to unprovision.

We'll see what happens tomorrow.
Click to expand...

Hi Looney

Have you managed to get connected? If not, please PM us your account details so we can have a look.
 
Kerm said:
Hi all

I signed up for Axxess Mobile Data and previously i was on Afrihost Mobile. I was almost immediately approved since im on an MTN Contract. Its been four days now I have followed all instructions and have inputed the APN settings to axxess. I have made several calls and all I hear is we are re-provisioning yo sim. I have sent 10 plus emails that are not followed up on by Axxess. I feel so robbed so powerless as noone seems to help or know a solution. I regret leaving Afrihost but what can 1 do Axxess offers double data for mobile. If anyone has faced a similar problem please help. Im surely cancelling with Axxess because this is the worst service I have ever experienced and is costing me. Any 1 please help....
Click to expand...


Hi Kerm

Please PM us your account details so we can look into this for you asap.
 
I am sitting with exactly the same problem.

The Axxess Lady you have nog 'n PM :)
 
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