Terrible service from Web Arica

Thor

Thor

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I referred someone and my god, I wish I did not.

Before I go full copy-paste here, @WebAfrica Helper will you please look into Order no: 8521715856 en ticket ID 1774685.

I staked my reputation and referred someone to you and now I sit with an egg on my face because your support and service to them are absolutely appalling.
 
They have debited my card 3 times. Sent an email about the error but when will they return the funds? Worst of all my service shows unpaid but they took the monthly fee x 3 and whatsapp assures me the money will be refunded but when?
 
Thor said:
I referred someone and my god, I wish I did not.

Before I go full copy-paste here, @WebAfrica Helper will you please look into Order no: 8521715856 en ticket ID 1774685.

I staked my reputation and referred someone to you and now I sit with an egg on my face because your support and service to them are absolutely appalling.
Click to expand...
It sucks when that happens. Their support is normally pretty good. I had them when I had ADSL but switched to Vox when I got fibre purely due to price.
Hope you come right! Otherwise there's always HelloPeter!
 
Must say webafrica support, especially billing, has become dysfunctional, seems impossible to get legit problems sorted ... then they suspend you and insist on payments of amounts you don't actually owe them.

Gettting issues sorted out seems impossible - on hold for 60+ mins an the call centre and whatsapp chat but nothing, often just get cut off.
 
kosmonooit said:
Must say webafrica support, especially billing, has become dysfunctional, seems impossible to get legit problems sorted ... then they suspend you and insist on payments of amounts you don't actually owe them.

Gettting issues sorted out seems impossible - on hold for 60+ mins an the call centre and whatsapp chat but nothing, often just get cut off.
Click to expand...

So nothing's changed since we left them years ago.
 
Thor said:
I referred someone and my god, I wish I did not.

Before I go full copy-paste here, @WebAfrica Helper will you please look into Order no: 8521715856 en ticket ID 1774685.

I staked my reputation and referred someone to you and now I sit with an egg on my face because your support and service to them are absolutely appalling.
Click to expand...
I'll be that guy.

You are on here quite regularly. I read many of your posts. Webafrica is well known on here for its sht service. Many complaints. They are Telkom/Rain/Eskom/Mweb level sht.
Why in the Mississippi fck would you recommend these monkey's @s$es?
 
ambroseg1 said:
I'll be that guy.

You are on here quite regularly. I read many of your posts. Webafrica is well known on here for its sht service. Many complaints. They are Telkom/Rain/Eskom/Mweb level sht.
Why in the Mississippi fck would you recommend these monkey's @s$es?
Click to expand...

Afrihost used to be the shitshow Web Africa used to be the good guys.
 
Thor said:
I referred someone and my god, I wish I did not.

Before I go full copy-paste here, @WebAfrica Helper will you please look into Order no: 8521715856 en ticket ID 1774685.

I staked my reputation and referred someone to you and now I sit with an egg on my face because your support and service to them are absolutely appalling.
Click to expand...
Has @WebAfrica Helper responded to you yet? If not, please do the copy and paste thing as hearing about sht service never gets old to me.
 
Hi @Thor

Please fix your thread title so that any future victims of this god-awful company will see this thread in addition to the litany of other complaints smeared across the internet.
 
Jefferson D'Arcy said:
Hi @Thor

Please fix your thread title so that any future victims of this god-awful company will see this thread in addition to the litany of other complaints smeared across the internet.
Click to expand...
Give me the links to post in the OP as "references"
 
The complaint threads turn up week on week. Here are two recent ones:

WebAfrica - Is there an Ombud to report them too?

There has been a major issue on my 1of my 2 lines, and that i have not had this service since 01 November 2020. I am being charged for this and am due credits, my service and problem has not been rectified as per 8 WhatsApp Chats and escalations to get it fixed. No One Bothers to get back to...
mybroadband.co.za mybroadband.co.za

WebAfrica REP your support is non existent.

I've sent mails, phoned and sat listening to music for god knows how long. Got directed to whatsapp chat which is super fast...NOT. Been trying to get assistance for 3 days now.
mybroadband.co.za mybroadband.co.za
 
www.whtop.com

1-grid Review 2026 - ratings by 14 users. Rank 4.2/10

1-grid web hosting (South Africa): 14 reviews, 1 support response, 0 testimonials, 30 products, 0 promotions, 6 socials, 🏆 Semrush #2017643, since 2014
www.whtop.com www.whtop.com

Five ways to lose a customer

It is customer service week. A South African journalist recounts an unfortunate tale of extremely bad customer service. And suggests ways of fixing the mess.
themediaonline.co.za themediaonline.co.za

www.hellopeter.com

Review Companies Online | Customer Service & Company Ratings | hellopeter.com

www.hellopeter.com www.hellopeter.com

coach.greenmindcapital.co.za

CA(SA)* - Know what to avoid before you start - Webafrica | Green Mind Capital

A few years ago I attended a seminar at Deloitte. It was about the future of advertising. It was a refreshing rendition of companies and their false claims and dis-advertising. But, and here is the very interesting part that grabbed my attention, it was not about more regulation. It was about...
coach.greenmindcapital.co.za coach.greenmindcapital.co.za
 

Webafrica contact apart from WhatsApp

So I’ve tried sorting out an issue for more than a month. It’s going in circles, they keep passing me onto the next guy, and then need to explain everything again. I found an email [email protected], sent my mail, and it bounced. Any ideas?
mybroadband.co.za mybroadband.co.za

Openserve and Webafrica Fibre Frustration!

Hey guys, I've been having the most frustrating couple of weeks since getting Openserve fibre through Webafrica two months ago. It started two weeks back when the area experienced an outage after some cables were stolen, I believe some idiots thought fibre cables were worth something...
mybroadband.co.za mybroadband.co.za

Vumatel monopoly and Webafrica incompetence

I have fibre internet via Webafrica at my home and for the most part i'm happy with it. I logged a call on their Whatsapp chat for a second fibre line at my mother-in-law's house in Athlone. A sales rep phoned me and we confirmed the sale for the fibre line in Athlone, he said it would take up...
mybroadband.co.za mybroadband.co.za
 

WebAfrica worste service ever!

WebAfrica has shocking customer service. I moved house and requested fiber at the new address. The agents advised me to not use the move option, but rather the option to cancel and if they can find something they can contact me, this was supposedly to get me a good deal with Frogfoot. Turns out...
mybroadband.co.za mybroadband.co.za

Getting rid of WEBAFRICA with immediate effect

I need an immediate cancellation with Webafrica, has anyone successfully got this done? They have refused to help me with a fault on my ONT since Monday. This is pathetic! They are SO pathetic!
mybroadband.co.za mybroadband.co.za
 
Thor said:
I referred someone and my god, I wish I did not.

Before I go full copy-paste here, @WebAfrica Helper will you please look into Order no: 8521715856 en ticket ID 1774685.

I staked my reputation and referred someone to you and now I sit with an egg on my face because your support and service to them are absolutely appalling.
Click to expand...
Most Fibre suppliers are totally inept in this country. I've experienced nothing but unprofessional, people in this field. Emails are ignored, phone calls are a waste of time. I deal with UK streaming companies and they are superb!
 
Ivan Wheatley said:
Most Fibre suppliers are totally inept in this country. I've experienced nothing but unprofessional, people in this field. Emails are ignored, phone calls are a waste of time. I deal with UK streaming companies and they are superb!
Click to expand...
Web Africa is completely fcked

They are onpar with Mweb, and that is horrible.
 
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