WebAfrica worste service ever!

D

DeepBlueLee

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WebAfrica has shocking customer service. I moved house and requested fiber at the new address. The agents advised me to not use the move option, but rather the option to cancel and if they can find something they can contact me, this was supposedly to get me a good deal with Frogfoot. Turns out Frogfoot isnt in the new location at all and only received the comms a month later. Then the agents messed up the date of cancellation and my service at the current addy was 15 days ahead of schedule. They were unable to reconnect my services and advised the only way to get it reinstated was to request a new line all together. This meant that they sent me a new router and billed me for it, while reconnecting my service. I confirmed with Billing this will not happen, but it did. For good measure, they added 2 * delivery fees of R249 + R249 + R999 for the router. After the installation was done at the new location, it took over a week to get the service activated from Vodacom side. The installation cost R2875 and the extent of the installation was 5 minutes of plugging in an ONT box. According to the agent the installation was free, but was billed on the 15th & again on the 20th, for the same thing. I was also billed for Router claw back after being sent a router I did not need, this charge is R999. I have now lived at the new location for 10 days and the service is still active at the old address after several requests and of cause, I was billed for that too for R899. As 2 debit orders came off from my account within days of each other totaling R6100, my service of 200/200Mbps was at it's maximum less than 50Mbps for over a week. again I was informed that this will be credited, of which it was not. Not only does it take me hours to speak with someone at Webafrica with their useless chat service, when I do speak with someone, they assure me that I will receive credits and confirm I wont be charged for mistakes they have made, and then follow this up with an urgent debit order, depleting my account as they see fit.
 
We know, we know ... all of you do not have to keep telling us about it every week.

Instead, you WebAfrica subscribers could all start an emotional support group with Rain subscribers.

Perhaps some of you will meet your future spouse there. Or perhaps some of you will be founding members of a fight club.

Years from now, looking back on these debacles, you and your grandchildren will realise that these companies were great catalysts in your lives ...
 
Congratulations on becoming an expert member! It must have been real hard work not having anything else constructive to do since 2006, but to pass 2781 comments. No doubt you've helped many people overcome the most difficult of challenges like how to throw in words like catalyst into otherwise idiotic comments. Thanks again buddy, appreciate you!
 
Hi, WebAfrica WORST SERVICE EVER!!!
You cannot seem to get a proper answer from anyone, the call center agents don't know what they talking about. They just keep on adding charges and charges for no apparent reason. They don't communicate between departments. My network is not as strong as it was when i was using vodacom direct. My speed is much slower and i could carry on about this pathetic company.
 
Its quite shocking how they deteriorated since 2014, sad really.

Honestly leave them, as I have advised others. Bite the bullet and move to anyone else. Their customers support reps are lacking on the technical capabilities side. They seem hamstrung to be honest. Anyway, leave and move on, don't be duped by their "retention specialist".
 
Do you know how hard is it to cancel your service with Webafrica. Nobody every answer you on the whatsapp chat.

Story of my life here.
 
All these Webafrica complaints...Webafrica used to be one of the best ISP's service wise...
 
They suck. No two ways about it. I'm a client and I know.
I'm moving away soon.
 
I have a similar issue with my fibre line order... , emails, phone calls and whatsapp is not getting me anywhere....what is going on over there? have they retrenched a bunch of staff or something? I have been a client for like 5 years and it has never been this bad.
 
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