webafrica

  1. Waverider89

    Webafrica

    Ive been dealing with these guys for 5 weeks now and getting nowhere beyond the ISPA who ive already logged a case with is there anywhere else i can go to get assistance. I ordered fibre through webafrica and before i could even complete the online form i had an agent calling me fast forward to...
  3. Hanno Labuschagne

    Frogfoot line speed and price changes

    We've received emails from Webafrica customers being notified about line speed and price changes on their Frogfoot FTTH packages. Just checking to confirm whether more people from other ISPs had received notice of the changes. @Afrigirl @AfriGuy
  4. L

    WEBAFRICA Useless on all fronts

    DO NOT USE WEBAFRICA We have been trying to Cancel our WEBAFRICA account for over 1 year. I was going through our banking in October and was horified to see that my cancellation had not been done. I have contacted them through there WHATSAPP chat & via email only to be replied to with a stupid...
  5. callvm

    Best ISP for international traffic?

    I'm with WebAfrica and Frogfoot, and every day at around 5pm until 10pm, I get ridiculously slow speeds to international servers - like 40kB/s down on an 80mbps line. Upload is fine. I'm working on VPS servers based in the USA, so during USA office hours I can't do much, which is frustrating...
  6. S

    Webafrica support or rather lack thereof

    This might just be screaming into the void at this point, but how does one actually get support from Webafrica? I've had my fiber line for over 8 years, and have been mostly happy with the service, until now where I have an issue that I need resolved. I'm on a 500/250Mbps fiber package...
  7. Jan

    Webafrica acquisition of Mweb gets green light from CompCom - with conditions

    Competition Commission approves Webafrica buying Mweb — with conditions The Competition Commission has approved Webafrica’s proposed acquisition of Mweb, with conditions. Mweb parent Dimension Data and Webafrica confirmed the deal last week without disclosing the value of the transaction.
  8. Jan

    Webafrica to acquire Mweb

    Webafrica is buying Mweb Dimension Data has accepted an offer from Webafrica to acquire Mweb for an undisclosed amount, the companies have told MyBroadband. Webafrica chief commercial officer Greg Wright said the deal is being funded with their balance sheet. They expect an answer from the...
  9. gellshayngel

    Webafrica -Fibre line was made a new order instead a conversion from ADSL.

    Please help. I have been bounced around from person to person on the WebAfrica Whatsapp help line. My ADSL line was supposed to be converted to a fibre line. Instead the Fibre line was made as a new order instead of a conversion. Now both the ADSL line and fibre line are active orders on my...
  10. F

    Fibre line release delayed - intentionally.

    Good day, Here is how big ISPs starve and delay revenue from smaller ISPs on purpose. When a client decides to migrate from Big ISPs to smaller ISPs. The big corps delay the release of line and in doing so they are preventing revenue to the smaller ISP. Secondly the clients become so...
  11. S

    Web Africa help!

    Hi All I am at a lose with what to do with WebAfrica. They are billing me for a line upgrade that is not active. I have no way of getting support from them. The whatapp chat is a waste of time when it works. But now i am stuck in an endless loop of it asking me to rate the service. Facebook is...
  12. A

    Complaint about WebAfrica and horrible servie

    Good day, we took an account for Fiber with WebAfrica. We are already being billed for the service, but installation has not been done as yet. I have been trying to get the Fiber Box installed, we were asked to send pictures to show that there is no ONT fiber Box. Then each time I follow up, I...
  13. Hanno Labuschagne

    Webafrica introduces R999 cancellation fee after dropping prices

    Webafrica introduces R999 cancellation fee after dropping prices Webafrica says a new one-size-fits-all R999 cancellation fee for its fibre-to-the-home (FTTH) packages is justified in light of recent price adjustments across South Africa's major fibre networks. A WebAfrica customer recently...
    • Hanno Labuschagne
    • Thread
    • cancellation fees downgrade fees fibre network operator (fno) fibre-to-the-home (ftth) internet service provider (isp) webafrica
    • Replies: 93
    • Forum: Broadband and IT News
  14. Gatvol100

    Webafrica ripoff artists

    I might be naive or possibly too ignorant. I have noticed that my 50mb fibre with Webafrica has gotten a bit too steep lately. I started to compare prices and then also on a whim checked the Webafrica website pricing after putting in my address. The same 50mb line that I pay R929 for they are...
  15. U

    WebAfrica, the No-Support company of Africa

    Hi guys, So, when i decided to move into a new home i decided to give WA a try, not knowing this will be a nightmare and I am now beyond shocked to the service and support received from them as they do not give a **** about a client, nor do any of their "managers" ever follow-up or communicate...
  16. Jan

    Best-rated ISPs in South Africa - March 2023

    South Africa's top ISPs at the start of 2023 Analytico's latest South African ISP rankings revealed that Afrihost is South Africa's top-rated Internet service provider (ISP), followed by Axxess and Mweb. It is the first report that used Analytico's new rating methodology, which considers more...
    • Jan
    • Thread
    • afrihost analytico atomic access axxess cell c cool ideas cybersmart mtn mweb rain rsaweb supersonic telkom vodacom webafrica
    • Replies: 19
    • Forum: Broadband and IT News
  17. W

    Is there and Ombudsman for ISP's - particularity Fibre?

    Hi, Is there and Ombudsman for ISP's - particularity Fibre? I'm having issues with WebAfrica. I have tried to send them emails to [email protected] but the emails just bounce back: @WebAfrica Helper
  18. Jan

    MetroFibre prices hikes on 50Mbps and 100Mbps services

    MetroFibre hiking 50Mbps and 100Mbps fibre prices MetroFibre is increasing the prices it charges Internet service providers (ISPs) for a 50Mbps fibre line in June 2023 and also plans to hike pricing on its 100Mbps package during the year. MyBroadband learnt of the 50Mbps price increase through...
  19. F

    Do I move to webafrica?

    Hi I Need some advice please. I am currently with Amobia as my isp and Frogfoot fibre. With the changes from 30/30 to 40/40 I decided to shop around looking at packages. Was paying R665 for 30/30 and now going to be R709 for 40/40, Webafrica is R629 for 40/40 and R699 for 80/80 which is still...
  20. Jan

    Analytico ISP Rankings - Q4 2022

    Vodacom plummets in ISP rankings — now below Telkom and Rain Analytico’s quarterly customer satisfaction report revealed that Cool Ideas, Afrihost, and Airmobile are the top-rated Internet service providers (ISPs) in South Africa. On the other end of the scale, Mweb, Cell C, and Vodacom were...
    • Jan
    • Thread
    • afrihost airmobile cell c cool ideas mtn mweb rain rsaweb telkom vodacom webafrica
    • Replies: 35
    • Forum: Broadband and IT News
  21. S

    Has anyone else experienced a proxy issue when connecting to afrihost clientzone.

    Hey Guys... My ISP is webafrica and can't connect to my Afrihost Clientzone, I keep getting this error message: Insecure Proxy Connection It looks like you are connecting to us via a public proxy service. We have blocked this request in order to protect your information! Error code...
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