webafrica

  1. G

    Vumatel holding Rosebank line Hostage for 40 days...

    Issue: Line Release Failure/Port stuck in "Active" state Location: Rosebank, JHB Days waiting: 40 + The previous tenant cancelled their line with WebAfrica on the 20th of March. Despite this, Vumatel is still showing the line as "Active," which is blocking my new sign-up. I have tried to...
    • GrantG1
    • Thread
    • cool ideas hostage line activation rosebank support vumatel webafrica
    • Replies: 4
    • Forum: Fibre Networks
  3. squirrel

    WebAfrica / Octotel misleading 300mbps promotion

    I saw the following advert on Facebook. I was looking to migrate from Afrihost 100mbps to WebAfrica 300mbps. Where does it say that this isn't for migrations and is only for brand new Octotel installations? Am I missing something? Here are the terms taken from...
  4. Mist4h20

    Webafrica OTP not sending

    Hi all, wondering if anyone is experiencing the same issue as me, I'm trying to access my webafrica account with "full service" however it says I need to get a OTP to do this, the OTP just doesnt come to my registerred number. I want to update my banking details so I went on chat with support...
  5. Z

    WebAfrica VIOP Setup Grandstream GRP2611G

    Can anyone here help me with the setup of Grandstream GRP2611G on WebAfrica VOIP. I can get the account to show as active on the phone and can make a call to that number. But I cannot pick up the call, and it subsequently says call failed. If I dial out, I get a "No Response" and no actual dial...
  6. U

    Openserve - Speeds halving everyday (Webafrica)

    I have this exact same issue: Weo I'm with Webafrica, and so far their support has been terrible. Promises of getting back to me, only to receive a transcript via email of me talking to a bot. Every night that i check my internet speeds its 90mpbs, instead of 200mbps - this happens until i...
  7. Itisoverbru

    Webafrica PPPoE issues

    Hi All I just want to share an issue I am currently having with Webafrica/Comtel since their support is not helpful and they can't get a senior engineer to look in to the problem. I am assuming they are stretched thin and the engineer is on leave. There should be a standby engineer. I work for...
  8. ZMo

    Metrofibre, WebAfrica or stay with Vox?

    So I've been searching around for a faster wifi plan as i know for a fact that i’m currently being overcharged by vox(R899 a month for 75mbps up and down). I’ve come across a few good deals but have been hesitant on changing. I’ve seen webafrica selling for metrofibre on their website for R850...
  9. Waverider89

    Webafrica

    Ive been dealing with these guys for 5 weeks now and getting nowhere beyond the ISPA who ive already logged a case with is there anywhere else i can go to get assistance. I ordered fibre through webafrica and before i could even complete the online form i had an agent calling me fast forward to...
  10. Hanno Labuschagne

    Frogfoot line speed and price changes

    We've received emails from Webafrica customers being notified about line speed and price changes on their Frogfoot FTTH packages. Just checking to confirm whether more people from other ISPs had received notice of the changes. @Afrigirl @AfriGuy
  11. L

    WEBAFRICA Useless on all fronts

    DO NOT USE WEBAFRICA We have been trying to Cancel our WEBAFRICA account for over 1 year. I was going through our banking in October and was horified to see that my cancellation had not been done. I have contacted them through there WHATSAPP chat & via email only to be replied to with a stupid...
  12. callvm

    Best ISP for international traffic?

    I'm with WebAfrica and Frogfoot, and every day at around 5pm until 10pm, I get ridiculously slow speeds to international servers - like 40kB/s down on an 80mbps line. Upload is fine. I'm working on VPS servers based in the USA, so during USA office hours I can't do much, which is frustrating...
  13. S

    Webafrica support or rather lack thereof

    This might just be screaming into the void at this point, but how does one actually get support from Webafrica? I've had my fiber line for over 8 years, and have been mostly happy with the service, until now where I have an issue that I need resolved. I'm on a 500/250Mbps fiber package...
  14. Jan

    Webafrica acquisition of Mweb gets green light from CompCom - with conditions

    Competition Commission approves Webafrica buying Mweb — with conditions The Competition Commission has approved Webafrica’s proposed acquisition of Mweb, with conditions. Mweb parent Dimension Data and Webafrica confirmed the deal last week without disclosing the value of the transaction.
  15. Jan

    Webafrica to acquire Mweb

    Webafrica is buying Mweb Dimension Data has accepted an offer from Webafrica to acquire Mweb for an undisclosed amount, the companies have told MyBroadband. Webafrica chief commercial officer Greg Wright said the deal is being funded with their balance sheet. They expect an answer from the...
  16. gellshayngel

    Webafrica -Fibre line was made a new order instead a conversion from ADSL.

    Please help. I have been bounced around from person to person on the WebAfrica Whatsapp help line. My ADSL line was supposed to be converted to a fibre line. Instead the Fibre line was made as a new order instead of a conversion. Now both the ADSL line and fibre line are active orders on my...
  17. F

    Fibre line release delayed - intentionally.

    Good day, Here is how big ISPs starve and delay revenue from smaller ISPs on purpose. When a client decides to migrate from Big ISPs to smaller ISPs. The big corps delay the release of line and in doing so they are preventing revenue to the smaller ISP. Secondly the clients become so...
  18. S

    Web Africa help!

    Hi All I am at a lose with what to do with WebAfrica. They are billing me for a line upgrade that is not active. I have no way of getting support from them. The whatapp chat is a waste of time when it works. But now i am stuck in an endless loop of it asking me to rate the service. Facebook is...
  19. A

    Complaint about WebAfrica and horrible servie

    Good day, we took an account for Fiber with WebAfrica. We are already being billed for the service, but installation has not been done as yet. I have been trying to get the Fiber Box installed, we were asked to send pictures to show that there is no ONT fiber Box. Then each time I follow up, I...
  20. Hanno Labuschagne

    Webafrica introduces R999 cancellation fee after dropping prices

    Webafrica introduces R999 cancellation fee after dropping prices Webafrica says a new one-size-fits-all R999 cancellation fee for its fibre-to-the-home (FTTH) packages is justified in light of recent price adjustments across South Africa's major fibre networks. A WebAfrica customer recently...
    • Hanno Labuschagne
    • Thread
    • cancellation fees downgrade fees fibre network operator (fno) fibre-to-the-home (ftth) internet service provider (isp) webafrica
    • Replies: 93
    • Forum: Broadband and IT News
  21. Gatvol100

    Webafrica ripoff artists

    I might be naive or possibly too ignorant. I have noticed that my 50mb fibre with Webafrica has gotten a bit too steep lately. I started to compare prices and then also on a whim checked the Webafrica website pricing after putting in my address. The same 50mb line that I pay R929 for they are...
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