webafrica

  1. G

    Webafrica settings on Gigaset

    Hi. I have recently (today) gotten my VOIP service with Webafrica setup. I am trying to set up my account with my Gigaset AS690 VOIP phone. I have spent over an hour on the phone with their support for them to eventually say they can't assist me in setting up a VOIP phone unless its a Yealink...
  2. T

    Webafrica packages/pricing change

    I have a 100/50 fibre line and pay R1119 with Webafrica on Openserves infrastructre. At the begining of the month I noticed my speed doubled to 200/100. I thought this was a free upgrade because of the recent news about Openserve's free speed upgrades. Anyway, so I needed to download something...
  3. S

    Shocking Webafrica Service - Who to migrate to?

    I have been with Webafrica for many years now and it is so sad to see a companies service deteriorate so badly. I had fibre installed 3 months ago (Vuma). As of last Tuesday, it just stopped working. After repeated attempts to figure out whats wrong, think it was the 3rd time I contacted them as...
  4. B

    WebAfrica - Is there an Ombud to report them too?

    There has been a major issue on my 1of my 2 lines, and that i have not had this service since 01 November 2020. I am being charged for this and am due credits, my service and problem has not been rectified as per 8 WhatsApp Chats and escalations to get it fixed. No One Bothers to get back to...
  5. F

    Webafrica installed Fibre on Friday ... Line still not active today ... no reply to any calls?

    Hello I am posting this on behalf of my neighbour as they have no internet :) They moved in the area over the weekend and had fibre installed on Friday through Webafrica but the line is still not active. The problem is, they simply cannot get hold of anyone via their whatsapp live chat or...
  6. Z

    WebAfrica suspended my account after incorrectly invoicing me extra

    Hi. I'm reaching out here as WebAfrica's support is absolutely abysmal. The only option is Whatsapp chat which simply keeps you on the "still trying to put you through" message. I've been a WebAfrica Fibre customer for a while now. Each month I get invoiced R1119 (100 Mbps on OpenServe) and...
  7. E

    Held at Ransom by WebAfrica Disgraceful Service

    @WebAfrica Helper Account: DEA08 I was a loyal customer of Webafrica for 14 years . for the last few years , I was trying to switch over from ADSL to Fibre and completed many pre orders that expired. This was because Webafrica only uses a few Last mile fibre partners in my area. I really felt...
  8. R

    Webafrica Clawback Fraud

    A clawback fee of R999 has been debited 3 times for the ridiculous free-to-use router they give you. I'm unable to get through to them properly, the moment I think the issue has been resolved they debit me again. It's nearly impossible to get your money back but incredibly quick for it to evade...
  9. N

    Webafrica Anytime Data & Telkom Nightsurfer Data

    I'm on the Webafrica Telkom 40g anytime + 40g night surfer data. I been using and downloading during the night surfer period 00:00 - 07:00am with the intention of utilizing my 40g night surfer data instead of my anytime data. But the data I been using has been deducted from my 40g anytime...
  10. Q

    International slow speed while local is okay - Webafrica via SADV/Vumatel 100/100mbps

    I ordered 100/100 Mbps fibre line from WebAfrica with the line installed by SADV(now Vumatel) in Sep 2019 in Ekhuruleni. From the start the Download and Upload locally (usually test to Afrihost) on speedtest.net has been 100/100 Mbps As soon as I cross the border (Usually Vodafone UK - London)...
  11. Jamie McKane

    Webafrica appoints new CEO

    Webafrica appoints new CEO Webafrica has announced the appointment of Sean Nourse as its new CEO, taking over from Tim Wyatt-Gunning. Nourse is an industry stalwart, having spent 18 years at Internet Solutions in various executive positions.
  12. Sharkssmart1

    The BitCo experience presently?

    Does anyone know how well BitCo is these days? Backstory: Currently at WebAfrica and for the last two weeks we have been experiencing a lot of interruptions in speed or connections, and they are not really responsive when it comes to tickets logged. My older brother is suggesting me to jump...
  13. Sharkssmart1

    Any constant interruptions in the Roodepoort area?

    I reside in Helderkruin, Roodepoort where the Fibre cables are managed by Vumatel. For the last few weeks there has been constant interruptions with the speed. The speed can drop to 0.03 kbs, or it can disconnect on its own and reconnect out of the blue a few minutes later. I do not know what...
  14. K

    Webafrica price hike 0.1 day into service

    Webafrica is the biggest scam in the world, signed up for R559 upon installation of fibre CPE they started charging at the new higher price of R649, upon query, "we just had a price increase". This is even before I can use the fibre as the router hasn't arrived. Be aware of this company, they...
  15. old

    Octotel Fibre - Surrey Estate, Cape Town

    Surrey Estate, Cape Town Trenching - DONE [February 2020] Fibre inserted into subsurface fibre ducting conduits - DONE [April 2020] Question: When is Surrey Estate and surrounding areas GO LIVE?
  16. W

    VOIP - WebAfrica - The REAL call rates...

    WebAfrica advertise 45c per minute call rates which sounds great at first glance... but then take a look at how you buy your call credit... Example1: You have the option to purchase a monthly plan. Plan1 costs R109 per month and gives you 170 local minutes. This works out to approx. 63c per...
  17. Jamie McKane

    How much Webafrica wants to be sold

    How much Webafrica wants to be sold Webafrica was put up for sale in 2019 with the help of Standard Bank, but to date, the company has not received an offer which it was willing to accept. Webafrica, which was founded in 1997 by Matthew Tagg as a web hosting company, is one of South Africa’s...
  18. S

    Surely I can't be the only one to struggle with WebAfrica?

    So I got my Telkom LTE Sim Card through WebAfrica on Tuesday morning.. almost 3 days later and it's still not activated. I've sent support a support e-mail - no reply. Then I called them and was told they'd follow up. But how long could that take?! I need to get online! I really was hoping for a...
  19. U

    Now that I can't get ADSL I no longer have good internet options, what do I do?

    Hi there all, I live in Linbro Park, the internet availability here... Is questionable to say the least, We had adsl here until the lines were stolen so much they decided to stop installing new ones, now our only option is LTE which is too expensive, and just not stable enough for us. The speeds...
  20. RedViking

    Web Africa Telkom LTE (FIXED) R899 - 150GB FUP - 10Mbps Speed

    Is this a good deal? 1. I am currently paying almost R650 for ADSL (220 Telkom + 420 Axxess) for less than 4Mbps line and use about 120-150GB a month. But my line is mostly consistent for 95% of the time. 2. Will the Telkom Fixed LTE be reliable? (from your experience)I know it will also...
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