Webafrica OTP not sending

[Mist4h20]

Hi all, wondering if anyone is experiencing the same issue as me, I'm trying to access my webafrica account with "full service" however it says I need to get a OTP to do this, the OTP just doesnt come to my registerred number.

I want to update my banking details so I went on chat with support on the 25th and they advised multiple people are having this issue and the only way I could update my banking details to use a new card was to provide them with my banking details over whatsapp (I personally didnt feel safe handing over my credit card details on whatsapp) which I explained but they advised me its the only way, anyway 14 days later, OTP is still not sending, anyone have any ideas?

 

[VooDooC]

Hi all, wondering if anyone is experiencing the same issue as me, I'm trying to access my webafrica account with "full service" however it says I need to get a OTP to do this, the OTP just doesnt come to my registerred number.

I want to update my banking details so I went on chat with support on the 25th and they advised multiple people are having this issue and the only way I could update my banking details to use a new card was to provide them with my banking details over whatsapp (I personally didnt feel safe handing over my credit card details on whatsapp) which I explained but they advised me its the only way, anyway 14 days later, OTP is still not sending, anyone have any ideas?

No clue, logged in yesterday and got my OTP immediately. Are you 100% sure the cellphone number you supplied when signing up is still the correct number?

 

[Mist4h20]

No clue, logged in yesterday and got my OTP immediately. Are you 100% sure the cellphone number you supplied when signing up is still the correct number?

Thanks for the feedback that is good to know, It is 100% the same number, I will see if they can update my number to my second sim and see if that yields a better result.

Thanks again.

 

[Flamer283]

I have the same problem, been trying for months and WebAfrica support has not been helpful. My tickets keep escalating higher and higher and I'm still waiting for feedback on over 12 tickets

 

[machine-dev-18]

Hi all, wondering if anyone is experiencing the same issue as me, I'm trying to access my webafrica account with "full service" however it says I need to get a OTP to do this, the OTP just doesnt come to my registerred number.

I want to update my banking details so I went on chat with support on the 25th and they advised multiple people are having this issue and the only way I could update my banking details to use a new card was to provide them with my banking details over whatsapp (I personally didnt feel safe handing over my credit card details on whatsapp) which I explained but they advised me its the only way, anyway 14 days later, OTP is still not sending, anyone have any ideas?

Yes. For months since they implemented this. Receiving OTPs fine for all other services from google, netflix, food apps, grocery app. Webafrica is the only issue.

 

[saor]

Change ISP's. These clowns don't deserve your hard-earned $$$.

 

[machine-dev-18]

I have the same problem, been trying for months and WebAfrica support has not been helpful. My tickets keep escalating higher and higher and I'm still waiting for feedback on over 12 tickets

Same. How is it possible that a company in this industry cannot resolve support tickets properly to realise its not the user or the user's device. In my multiple whatsapp communication its always "restart your device and try again" - feedback never received for the various other providers that also have OTP verification. All I want to do is upgrade my fibre line speed with the click of a button...but can't even login . Another SA company with this service quality

 

[Flamer283]

Same. How is it possible that a company in this industry cannot resolve support tickets properly to realise its not the user or the user's device. In my multiple whatsapp communication its always "restart your device and try again" - feedback never received for the various other providers that also have OTP verification. All I want to do is upgrade my fibre line speed with the click of a button...but can't even login . Another SA company with this service quality

Webafrica told me to get a new phone or sim card if I wanted to log into my own account

Think in December I will switch over to Afrihost or something. Can't deal with these guys anymore

 

[Mist4h20]

I have the same problem, been trying for months and WebAfrica support has not been helpful. My tickets keep escalating higher and higher and I'm still waiting for feedback on over 12 tickets

Probably should have came back sooner but what worked for me was removing all numbers I'd blocked in the past and also took myself off the DNC lists.

I assume they use a number thats shared or something hence the OTP being blocked, but once I did the above (Not sure which one of the two steps solved it) but its worked since.

 

[Mist4h20]

Same. How is it possible that a company in this industry cannot resolve support tickets properly to realise its not the user or the user's device. In my multiple whatsapp communication its always "restart your device and try again" - feedback never received for the various other providers that also have OTP verification. All I want to do is upgrade my fibre line speed with the click of a button...but can't even login . Another SA company with this service quality

See my previous post

Removing myself from the DNC list (https://dnc.org.za/)
And Unblocking all numbers I had previously blocked

One of the above worked for me, not sure which one, spam hasn't been that bad lately so haven't re-added my number to the DNC list.

 

[Mist4h20]

Change ISP's. These clowns don't deserve your hard-earned $$$.

In an ideal world, but the service is up 99.9% of the time and its the most competitive price so I'll put up with the lack of competence when it comes to dealing with them