Web Africa help!

[SteelRain]

Hi All
I am at a lose with what to do with WebAfrica. They are billing me for a line upgrade that is not active. I have no way of getting support from them. The whatapp chat is a waste of time when it works. But now i am stuck in an endless loop of it asking me to rate the service. Facebook is also a waste of time as they just say they will call you and they never do.
I'm locked into an account and no way to get any support. I got an email this morning saying that their complaints email address is not manned and that i must go to Whatsapp. Yet that complaints email is in their TnCs...
Is there nothing that can be done ? How has no one at My BB done an article on our absolutely rubbish their support is ?
Am at the point where I'm just going to take the financial knock to get away from them.

 

[HartsockZA]

Report to Icasa or if they are on hellopeter or part of wapa ispa then report them on there. Countless people on here same boat. Useless company imo

 

[Webafrica Helper]

Hi All
I am at a lose with what to do with WebAfrica. They are billing me for a line upgrade that is not active. I have no way of getting support from them. The whatapp chat is a waste of time when it works. But now i am stuck in an endless loop of it asking me to rate the service. Facebook is also a waste of time as they just say they will call you and they never do.
I'm locked into an account and no way to get any support. I got an email this morning saying that their complaints email address is not manned and that i must go to Whatsapp. Yet that complaints email is in their TnCs...
Is there nothing that can be done ? How has no one at My BB done an article on our absolutely rubbish their support is ?
Am at the point where I'm just going to take the financial knock to get away from them.

Morning @SteelRain - We would like a chance to help out and isolate the delay with regard to your upgrade issue. Please DM us with your account details so we may address your concerns and detail the way forward asap today. Rs^