webafrica

  1. U

    WebAfrica, the No-Support company of Africa

    Hi guys, So, when i decided to move into a new home i decided to give WA a try, not knowing this will be a nightmare and I am now beyond shocked to the service and support received from them as they do not give a **** about a client, nor do any of their "managers" ever follow-up or communicate...
  3. Jan

    Best-rated ISPs in South Africa - March 2023

    South Africa's top ISPs at the start of 2023 Analytico's latest South African ISP rankings revealed that Afrihost is South Africa's top-rated Internet service provider (ISP), followed by Axxess and Mweb. It is the first report that used Analytico's new rating methodology, which considers more...
    • Jan
    • Thread
    • afrihost analytico atomic access axxess cell c cool ideas cybersmart mtn mweb rain rsaweb supersonic telkom vodacom webafrica
    • Replies: 19
    • Forum: Broadband and IT News
  4. W

    Is there and Ombudsman for ISP's - particularity Fibre?

    Hi, Is there and Ombudsman for ISP's - particularity Fibre? I'm having issues with WebAfrica. I have tried to send them emails to [email protected] but the emails just bounce back: @WebAfrica Helper
  5. Jan

    MetroFibre prices hikes on 50Mbps and 100Mbps services

    MetroFibre hiking 50Mbps and 100Mbps fibre prices MetroFibre is increasing the prices it charges Internet service providers (ISPs) for a 50Mbps fibre line in June 2023 and also plans to hike pricing on its 100Mbps package during the year. MyBroadband learnt of the 50Mbps price increase through...
  6. F

    Do I move to webafrica?

    Hi I Need some advice please. I am currently with Amobia as my isp and Frogfoot fibre. With the changes from 30/30 to 40/40 I decided to shop around looking at packages. Was paying R665 for 30/30 and now going to be R709 for 40/40, Webafrica is R629 for 40/40 and R699 for 80/80 which is still...
  7. Jan

    Analytico ISP Rankings - Q4 2022

    Vodacom plummets in ISP rankings — now below Telkom and Rain Analytico’s quarterly customer satisfaction report revealed that Cool Ideas, Afrihost, and Airmobile are the top-rated Internet service providers (ISPs) in South Africa. On the other end of the scale, Mweb, Cell C, and Vodacom were...
    • Jan
    • Thread
    • afrihost airmobile cell c cool ideas mtn mweb rain rsaweb telkom vodacom webafrica
    • Replies: 35
    • Forum: Broadband and IT News
  8. S

    Has anyone else experienced a proxy issue when connecting to afrihost clientzone.

    Hey Guys... My ISP is webafrica and can't connect to my Afrihost Clientzone, I keep getting this error message: Insecure Proxy Connection It looks like you are connecting to us via a public proxy service. We have blocked this request in order to protect your information! Error code...
  9. M

    Decent ISP on Vumatel to upgrade to for a heavy downloader?

    Hi all, I'm in the South of JHB in a Vumatel / OpenServe area. I've been on Cool Ideas since I first got fibre, and my 100/100 connection has been super stable and the service from Cool Ideas has been fantastic. I've never had a peep out of them in connection with downloading too much...
  10. Jan

    ARB orders Webafrica to better disclose "hidden" R499 processing fee

    Webafrica slammed over "hidden" R499 processing fee The Advertising Regulatory Board (ARB) has ordered Webafrica to withdraw or amend some of the advertising on its website after it found it to be misleading to consumers. The complaint, submitted by Craig Thomas, relates to a hidden R499 order...
    • Jan
    • Thread
    • advertising regulatory board (arb) craig thomas webafrica
    • Replies: 5
    • Forum: Broadband and IT News
  11. Jan

    ISP's plans for fixed LTE in South Africa

    Fixed-4G isn't going anywhere — here's what South African ISPs have planned Mobile network operators in South Africa have focussed on launching 5G Internet solutions for some time now, but 4G isn’t going anywhere. MyBroadband asked South African Internet service providers about their plans for...
    • Jan
    • Thread
    • afrihost axxess cell c cybersmart mtn rsaweb telkom vox webafrica
    • Replies: 8
    • Forum: Broadband and IT News
  12. Jan

    Vumatel fibre break and other downtime - 15 November 2022

    Major Vumatel outage South Africans on Vumatel's network in Gauteng are currently experiencing intermittent or no connectivity due to multiple problems in the region. Vumatel told MyBroadband that the issues were isolated to Afrihost customers.
  13. Jan

    MetroFibre outage - 14 November 2022

    Major MetroFibre outage Fibre Network Operator MetroFibre is experiencing a widespread outage, with multiple customers and Internet service providers reporting the issues on social media. Downdetector also shows a significant spike in reports on connectivity issues with MetroFibre's network...
    • Jan
    • Thread
    • afrihost metrofibre vox webafrica
    • Replies: 5
    • Forum: Fibre Networks
  14. Jan

    ISPs either silent or not interested in Cell C wholesale fixed LTE (right now)

    ISP plans for Cell C LTE — Cybersmart and RSAWeb aren't interested South African Internet service providers (ISPs) Cybersmart and RSAWeb aren't interested in reselling Cell C's fixed-LTE products, the companies told MyBroadband. However, their reasoning is different, with one focusing on its...
    • Jan
    • Thread
    • afrihost cell c cybersmart mweb rsaweb supersonic vox telecom webafrica
    • Replies: 10
    • Forum: Broadband and IT News
  15. S

    Webafrica

    Ordered 10 Sept Delivered device on 4th Oct Vumatel installation ref on MPT-51241 provided on 11th Oct It was advised that there is no ETA for when address is created. But would you not say there has been a huge delay with no communication on what is going on in back end of reasons for delay or...
  16. Jan

    ISP customer satisfaction ratings - Q3 2022

    Afrihost overtakes RSAWeb and Webafrica in battle for top South African ISP The top-rated Internet service provider in South Africa is Cool Ideas, followed by Afrihost and RSAWeb, Analytico’s quarterly customer satisfaction report reveals. Analytico is a research company that provides market...
    • Jan
    • Thread
    • afrihost analytico cell c cool ideas rain rsaweb webafrica
    • Replies: 7
    • Forum: Broadband and IT News
  17. BamboozledAttorney

    Webafrica's confusing strategy... that still works

    So, we know Webafrica is struggling to keep-up in regard to responding to customer queries (they don't have a helpline, everything occurs on Whatsapp business). They're encountering a big churn risk (customers moving away from them and going to a different ISP is happening more and more, and I...
  18. Jan

    South African ISPs plan to resell 5G services

    These ISPs plan to launch 5G services in South Africa Several major South African Internet Service Providers (ISPs) — including Afrihost, Cybersmart, Vox Telecom, and Webafrica — have plans to resell 5G services in South Africa. The ISPs confirmed their plans in response to questions from...
    • Jan
    • Thread
    • 5g afrihost cybersmart mtn rain telkom vodacom vox telecom webafrica
    • Replies: 3
    • Forum: Broadband and IT News
  19. BamboozledAttorney

    Webafrica Cancellation - Router return

    For anyone who has successfully cancelled with Webafrica, did anyone of you return their free-to-use router? https://help.webafrica.co.za/support/solutions/articles/27000055652-what-happens-if-i-choose-to-cancel-
  20. Jan

    ISP churn risk comparison - October 2022

    HeroTel, Afrihost, and Cool Ideas safe — but Webafrica and Cell C at big risk Research by Analytico revealed that HeroTel, Afrihost, and Cool Ideas have a low churn risk, while Webafrica and Cell C face the biggest churn risk. Analytico is a South African IT and telecommunications research...
    • Jan
    • Thread
    • afrihost analytico cell c cool ideas herotel metrofibre networx rain rsaweb webafrica
    • Replies: 16
    • Forum: Broadband and IT News
  21. Jan

    Internet service provider customer satisfaction rankings - October 2022

    Cool Ideas beats Afrihost, RSAWeb, and Herotel in customer satisfaction Research by Analytico revealed that Cool Ideas ranked the highest in customer satisfaction and brand loyalty among South Africa’s top Internet service providers (ISPs). Analytico provides market research, network...
    • Jan
    • Thread
    • afrihost analytico axxess cell c cool ideas herotel home connect rain rsaweb supersonic telkom webafrica
    • Replies: 7
    • Forum: Broadband and IT News
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