webafrica

  1. Jan

    Top ISP in South Africa at the start of 2022

    South Africa's top ISP at the start of 2022 revealed Cool Ideas, RSAWEB, and Webafrica received the highest average customer satisfaction ratings in the latest MyBroadband Insights broadband report. The report is based on 241,572 speed tests and customer satisfaction ratings collected through...
    • Jan
    • Thread
    • afrihost axxess cool ideas mybroadband insights rsaweb webafrica
    • Replies: 12
    • Forum: Broadband and IT News
  3. L

    WebAfrica/Vuma packet loss CPT

    Hi All, Just checking to see if anyone in the CPT area with WA/Vuma trenched is experiencing packet loss on their link? - More specifically with the 2nd hop in the screenshot, not seeing any packet loss to the first "gateway" hop. It's not major but, it's affecting my VDI session that I use...
  4. Jan

    Uncapped FTTH price comparison

    Cheapest home fibre deals in South Africa South Africans can get an uncapped fibre package for as little as R297 per month, thanks to price cuts from fibre network operators and Internet service providers throughout 2021. Several fibre packages have download speeds ranging from 10Mbps to...
    • Jan
    • Thread
    • afrihost axxess fibre-to-the-home (ftth) frogfoot home connect octotel openserve openserve web connect rsaweb telkom vox vuma reach vumatel webafrica
    • Replies: 27
    • Forum: Broadband and IT News
  5. Jan

    ISPs with the highest average speeds in South Africa - end Aug-Nov 2021

    ISPs with the highest speeds in South Africa Research by MyBroadband Insights revealed that Cybersmart, Webafrica, and Cool Ideas have the highest average performance on their networks. The research is based on 1.9 million speed tests performed on MyBroadband’s speed test website and its speed...
    • Jan
    • Thread
    • cool ideas cybersmart mybroadband insights mybroadband speed test napafrica teraco webafrica
    • Replies: 16
    • Forum: Broadband and IT News
  6. A

    Tormented by Webafrica

    I just wanted to add my voice to the chorus and vent my frustrations a bit with Webafrica. My fibre degraded completely around mid-October and after much frustration, I decided to cancel my service with them... only to find out they won't let me do that, and I'm forced to pay for service until...
  7. D

    WebAfrica worste service ever!

    WebAfrica has shocking customer service. I moved house and requested fiber at the new address. The agents advised me to not use the move option, but rather the option to cancel and if they can find something they can contact me, this was supposedly to get me a good deal with Frogfoot. Turns out...
    • DeepBlueLee
    • Thread
    • fiber fiber burgundy estate web africa fibre webafrica webafrica billing webafrica crap support
    • Replies: 12
    • Forum: Fibre ISP Discussions
  8. Brenvh

    Packet loss with webafrica fibre?

    Hi everyone, I hope you are well. I am kinda annoyed because of my issue so I decided to make this thread maybe someone can help me. I am on a 200/200mbps package with webafrica and my FNO is metrofibre. The main reason I got fibre is for gaming but with packet loss it's literally impossible. I...
  9. S

    Openserve and Webafrica Fibre Frustration!

    Hey guys, I've been having the most frustrating couple of weeks since getting Openserve fibre through Webafrica two months ago. It started two weeks back when the area experienced an outage after some cables were stolen, I believe some idiots thought fibre cables were worth something...
    • Sameerwp
    • Thread
    • 500mbps fibre fibre router lan1 no connection nokia ont ont openserve fibre webafrica zyxel
    • Replies: 8
    • Forum: Fibre ISP Discussions
  10. S

    WebAfrica/Frogfoot: After hours slow speeds, disconnects and latency.

    As the thread name suggests.. I live in Sunnydale/Fish Hoek CPT. I am on the 1Gbps package from WebAfrica with FNO as Frogfoot. During the day I get perfect latency to local and international services as well as my speeds are 900Mb/s+ both upload and download. At around 6 PM the connection...
  11. J

    Webafrica - does anybody else have issues with them?

    My Webafrica LTE is hardly functional - for several days already. I guess these things happen. In Webafrica's case it is literally IMPOSSIBLE to get hold of them. Their useless Whatsapp service - when choosing option 4 (to chat to a human) you get the response "I might not be human, but that...
  12. BamboozledAttorney

    The best and cheapest ISP packages via Vumatel

    Currently, I am in a position where I can't just change ISPs from one provider to another, but I feel like I just have to bite the bullet and change. That being said, I am certain everyone knows the stubbornness of Vumatel refusing to follow Openserve and Frogfoot's example by allowing other...
  13. Chris

    South African fibre price war - uncapped fibre for under R400 per month

    South African fibre price war - uncapped fibre for under R400 per month South Africans can now buy a fast, uncapped fibre-to-the-home service for under R400 per month thanks to speed increases and price cuts from network operators. The fibre price war in South Africa was started by Openserve...
  14. G

    Webafrica settings on Gigaset

    Hi. I have recently (today) gotten my VOIP service with Webafrica setup. I am trying to set up my account with my Gigaset AS690 VOIP phone. I have spent over an hour on the phone with their support for them to eventually say they can't assist me in setting up a VOIP phone unless its a Yealink...
    • GEE_911
    • Thread
    • gigaset settings voip voip configuration voip settings webafrica webafrica voip settings
    • Replies: 8
    • Forum: VOIP
  15. T

    Webafrica packages/pricing change

    I have a 100/50 fibre line and pay R1119 with Webafrica on Openserves infrastructre. At the begining of the month I noticed my speed doubled to 200/100. I thought this was a free upgrade because of the recent news about Openserve's free speed upgrades. Anyway, so I needed to download something...
  16. S

    Shocking Webafrica Service - Who to migrate to?

    I have been with Webafrica for many years now and it is so sad to see a companies service deteriorate so badly. I had fibre installed 3 months ago (Vuma). As of last Tuesday, it just stopped working. After repeated attempts to figure out whats wrong, think it was the 3rd time I contacted them as...
  17. B

    WebAfrica - Is there an Ombud to report them too?

    There has been a major issue on my 1of my 2 lines, and that i have not had this service since 01 November 2020. I am being charged for this and am due credits, my service and problem has not been rectified as per 8 WhatsApp Chats and escalations to get it fixed. No One Bothers to get back to...
  18. F

    Webafrica installed Fibre on Friday ... Line still not active today ... no reply to any calls?

    Hello I am posting this on behalf of my neighbour as they have no internet :) They moved in the area over the weekend and had fibre installed on Friday through Webafrica but the line is still not active. The problem is, they simply cannot get hold of anyone via their whatsapp live chat or...
  19. Z

    WebAfrica suspended my account after incorrectly invoicing me extra

    Hi. I'm reaching out here as WebAfrica's support is absolutely abysmal. The only option is Whatsapp chat which simply keeps you on the "still trying to put you through" message. I've been a WebAfrica Fibre customer for a while now. Each month I get invoiced R1119 (100 Mbps on OpenServe) and...
  20. E

    Held at Ransom by WebAfrica Disgraceful Service

    @WebAfrica Helper Account: DEA08 I was a loyal customer of Webafrica for 14 years . for the last few years , I was trying to switch over from ADSL to Fibre and completed many pre orders that expired. This was because Webafrica only uses a few Last mile fibre partners in my area. I really felt...
  21. R

    Webafrica Clawback Fraud

    A clawback fee of R999 has been debited 3 times for the ridiculous free-to-use router they give you. I'm unable to get through to them properly, the moment I think the issue has been resolved they debit me again. It's nearly impossible to get your money back but incredibly quick for it to evade...
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