Webafrica - does anybody else have issues with them?

[joergd]

My Webafrica LTE is hardly functional - for several days already. I guess these things happen.

In Webafrica's case it is literally IMPOSSIBLE to get hold of them.

Their useless Whatsapp service - when choosing option 4 (to chat to a human) you get the response "I might not be human, but that language hurts my circuits. ". Which is very very cute - and so very very funny. Especially after days and days of trying this.

Cool - let's call. 1.5 hour queue time.

No email address to email directly.

Logging into their customer portal, trying to start a support ticket takes you back to that whatsapp robot.

Any email I have ever found can't be delivered.

I tried to cancel my account via their online "portal". The response was an error "Error! An error has occurred while submitting your cancellation. Please try again later.'"

So it is IMPOSSIBLE to contact them. It is IMPOSSIBLE to cancel.

Is this even legal?

 

[netstrider]

I refer you to this thread:

Webafrica and their kak.

So, like everyone else, they doubled up the linespeeds back in Covid days, and I've been on a 50/50 for like a year and a half, and paying the 939-00 per month as well. Friday, I do a line speedtest, and notice I'm back down to 30/30! Check the Website, and this is on the Website. Naturally...

mybroadband.co.za

The answer is yes, other people are also complaining.

EDIT: Also here...

WebAfrica - Can't cancel fraudulent service & debit order

I was a WebAfrica customer years ago, but cancelled all of my services end of 2016. I have an email from them dated 1 January 2017 confirming this. So in May 2021 I'm randomly checking my bank statements and see a WebAfrica fee on there and it actually goes back to 2 January 2021 (my fault for...

mybroadband.co.za

 

[My_King]

Their support is kak yes, I fear for the day I have my next issue