So about 2 months ago I moved to Afrihost as my ISP, with Frogfoot providing the fibre. One package, paid through Afrihost. I chose Afrihost as they are the "8x ISP of the year".
My application was made on the 13th April 2026. The Frogfoot installers which came to my premises couldn't find their junction box, and another team had to be sent out to find it. Team 2 located it, and it was another 3 or 4 weeks before team 1 returned to complete the installation. My fibre line was was finally active on the 18th May.
Once my internet was up and running, I proceeded to cancel my previous ISP (different company using aboveground fibre cables.. .you might know who this company is). My internet is crucial to me. I am self-employed, working from home.
Exactly SEVEN days into my newly active Afrihost fibre subscription, my internet stops working, on the 25th May around 13H00. After a LONG time dealing with their tech desk, where I had to change settings on my router, and enter new usernames and passwords they provided, it finally started working again at about 19H00. I was told that Frogfoot is moving from this thing to that thing, and it's causing the router to have old info etc etc( I am not that technical, and did not write down verbatim whatever story I was spun, sorry).
Yesterday, same thing. Internet stops working around 13H00. I email their helpdesk. Get a long list of instructions that I must complete with the router again, in response.
See Afrihosts responses below, on the dates within the last month, that I lost internet.
25th May
22nd June
Now it's my router that is losing settings, for whatever reason. My router, which runs of an UPS inverter that powers my entire office, the same inverter that still powers the router I used with my previous ISP (I'm in my cancellation period with them), AND my backup router ( a small 10Gb Telkom LTE router I keep for emergencies - thank God).
So now, obviously, I want to cancel. But because it's within 6 months of signing up with Afrihost, I must pay R999 to cancel. And they provided me with the router for free, which I must understandably return. Happy to do so. The catch? It must be returned in the original packaging, or pay another R999.
If you are with Afrihost and have never had problems, I am happy for you. It's what we expect from an ISP. For me however, my experience from the 18th May to the 22 June with Afrihost has not been pleasant.
**EDIT** I haven't been on MyBroadBand in many years. I see my profile says I'm still in Uniondale. I am not. I am in the PE area.
My application was made on the 13th April 2026. The Frogfoot installers which came to my premises couldn't find their junction box, and another team had to be sent out to find it. Team 2 located it, and it was another 3 or 4 weeks before team 1 returned to complete the installation. My fibre line was was finally active on the 18th May.
Once my internet was up and running, I proceeded to cancel my previous ISP (different company using aboveground fibre cables.. .you might know who this company is). My internet is crucial to me. I am self-employed, working from home.
Exactly SEVEN days into my newly active Afrihost fibre subscription, my internet stops working, on the 25th May around 13H00. After a LONG time dealing with their tech desk, where I had to change settings on my router, and enter new usernames and passwords they provided, it finally started working again at about 19H00. I was told that Frogfoot is moving from this thing to that thing, and it's causing the router to have old info etc etc( I am not that technical, and did not write down verbatim whatever story I was spun, sorry).
Yesterday, same thing. Internet stops working around 13H00. I email their helpdesk. Get a long list of instructions that I must complete with the router again, in response.
See Afrihosts responses below, on the dates within the last month, that I lost internet.
25th May
22nd June
Now it's my router that is losing settings, for whatever reason. My router, which runs of an UPS inverter that powers my entire office, the same inverter that still powers the router I used with my previous ISP (I'm in my cancellation period with them), AND my backup router ( a small 10Gb Telkom LTE router I keep for emergencies - thank God).
So now, obviously, I want to cancel. But because it's within 6 months of signing up with Afrihost, I must pay R999 to cancel. And they provided me with the router for free, which I must understandably return. Happy to do so. The catch? It must be returned in the original packaging, or pay another R999.
If you are with Afrihost and have never had problems, I am happy for you. It's what we expect from an ISP. For me however, my experience from the 18th May to the 22 June with Afrihost has not been pleasant.
**EDIT** I haven't been on MyBroadBand in many years. I see my profile says I'm still in Uniondale. I am not. I am in the PE area.
