Hi all,
I’m posting here to share my unresolved experience with Afrihost and Vumatel in the hope that it helps others avoid the same frustration — and to hold both companies accountable.
Service ordered: Fibre through Afrihost (Vumatel infrastructure)
Installation completed: 9 May 2025...
Hi everyone,
I’m really hoping someone here can advise or connect me with the right person at Frogfoot or Afrihost, because I’m at the end of my rope with this installation saga.
Context:
I recently moved into a new unit in a small complex (4 units total).
I applied for fibre with Afrihost at...
As per the industry standard we all know that accurate speedtests are through direct LAN connection. With all the technology advancements and laptop models now not having ethernet ports, ISPs are left to fight it out with clients when it comes to accurate testing.
ISPs cannot provide a free...
So quite interesting fact. Support is currently rated useless in my books.
For 4 weeks we have logged complaint on complaint each time just to be told that this cant be an issue.
My initial complaint was logged 4 weeks ago, whilst trying to get VUMATEL to understand that there is no speed issue...
Hi All
I live in Pretoria, and I've been experiencing a very frustrating occurrence on a daily basis with my Afrihost fibre line at home. The internet would disconnect at random times and then reconnect within a minute or 2—sometimes longer, sometimes quicker. The frustrating part is that I do...
Sorry for the long message. I have done research and still need informed advice.
Hi Members, this is quite urgent as I have cancelled my fibre broadband service (ends 30 April) with Home-Connect due to a complete lack of service whenever the atrocious Frogfoot service is offline here.
In my...
Hi guys.
So getting a bit irritable with Openserve now. Had an installation about a month ago and took a week for them to activate our fibre box. We were given the free 50/25 30 day trial as part of their promotion. It was always our intention to switch over to Afrihost so spoke to the reps on...
Openserve price hikes from 1 April
South Africa's second-biggest fibre network operator (FNO) Openserve will increase the wholesale prices of its fibre-to-the-home (FTTH) products from 1 April 2025.
The FNO typically adjusts its FTTH pricing on this date every year, aligning with the start of...
Hello.
I have a fully functioning internet and wifi setup at home on the Afrihost Openserve Fibre 100Mbps Plan. All is good.
I just need to connect a second wifi router to reach into the main bedroom because the wifi extender we have been using is no longer good enough.
I have bought a second...
In June last year 2024 I took 250 data plan from Afrihost - Telkom deal and then change it to Telkom 10mbs uncapped data on July which I paid more money on it. But till today I only credited with 240 GB per every month. When I reach 240 GB my data stop working. I received a message saying I must...
Dear Afrihost,
What a very sneaky thieving bunch you are.
I should have left you guys over two years ago when the dedicated server I use went down for 2 weeks which resulted in 6 of my clients moving their business elsewhere as soon as the server came back online. Just over R1000 credited to...
I have made a payment on the 27 October and was firstly misinformed and was told on the 27th October that my installation would take place 3 - 5 working days which was not the case, the only reason I took this was because I opted to work from home and I had given my last traveling which was the...
Everytime my ONT gets rebooted I have to tap the "sign in to WiFi network" prompt and then it starts working on my phone. Where as my IOT devices connect again automatically with no hassle.
Has anyone found a workaround to this annoyance?
This post is just my opinion - a pointless rant. I have had positive experiences with Afrihost as well, with some representatives being friendly and helpful.
My experience with Afrihost support yesterday... An ISP that can't assist with IP configuration? I work in IT, though not a networking...
There is a massive Afrihost Vuma fibre outages in the Bloemfontein area.
It has been over 48 hours.
Feedback from neighbourhood watch groups indicate it is a very large number of people without internet.
The problem was briefly shown on the Afrihost fibre status website, but has been removed...
Hi there.
Recently upgraded to Afrihost 1000/250 on Vuma GPON/Aerial - I live in JHB.
Wired connection to my laptop straight into the router so 1Gbps between devices.
Local speed test is good - 800Mbps + DL and 250Mbps + UP - as advertised.
Speed tests to London and new york seem throttled...
Hello,
I am actually starting this thread on behalf of a friend.
He has a package with Afrihost. He uses the following router:
Huawei WS7100
The ONT is making the authentication connection and the router is just acting like a bridge set up.
The problem is that whenever my friend connects to...
Hey all I am at my wit's end and need some urgent advice guidance, I have never seen such pitiful service for a simple release of a line,
I am the new homeowner and the previous TENANT not even the owner is holding up the line He claims he paid and I should pay his bill and he will give me the...
Hi MyBB Community
I am toying with the idea of moving my fibre line from Telkom to Afrihost. It seems I still need to serve the 30-day cancellation period on Telkom's end, and thus can only activate the Afrihost service in a minimum of 30 days.
My questions:
Is this your experience as well...
I recently signed up and subsequently cancelled my 5G package I took their largest package in the hopes speed and caps would not be a concern.
However something worse has occurred there is an insane amount of packet loss I get almost precisely as it hits peak hours like 5pm which makes the...