afrihost

  1. Ofentse888

    afrihost & vumatel fail: ticket closed without fix, no internet since 9 may 2025

    Hi all, I’m posting here to share my unresolved experience with Afrihost and Vumatel in the hope that it helps others avoid the same frustration — and to hold both companies accountable. Service ordered: Fibre through Afrihost (Vumatel infrastructure) Installation completed: 9 May 2025...
  3. T

    Ongoing Fibre Installation Nightmare – Afrihost/Frogfoot/Complex Bureaucracy – Advice Needed

    Hi everyone, I’m really hoping someone here can advise or connect me with the right person at Frogfoot or Afrihost, because I’m at the end of my rope with this installation saga. Context: I recently moved into a new unit in a small complex (4 units total). I applied for fibre with Afrihost at...
    • TJHarry765
    • Thread
    • afrihost fibre install fibre installation frogfoot frogfoot fibre installation
    • Replies: 23
    • Forum: Fibre Networks
  4. T

    What should ISPs do about clients who do not have laptops with an ethernet port to conduct direct LAN connection for accurate speedtests?

    As per the industry standard we all know that accurate speedtests are through direct LAN connection. With all the technology advancements and laptop models now not having ethernet ports, ISPs are left to fight it out with clients when it comes to accurate testing. ISPs cannot provide a free...
  5. JessyZA

    PACKETLOSS for 4 weeks unsolved

    So quite interesting fact. Support is currently rated useless in my books. For 4 weeks we have logged complaint on complaint each time just to be told that this cant be an issue. My initial complaint was logged 4 weeks ago, whilst trying to get VUMATEL to understand that there is no speed issue...
  6. J

    Afrihost/Metrofibre Daily disconnects

    Hi All I live in Pretoria, and I've been experiencing a very frustrating occurrence on a daily basis with my Afrihost fibre line at home. The internet would disconnect at random times and then reconnect within a minute or 2—sometimes longer, sometimes quicker. The frustrating part is that I do...
  7. RogueEquinox

    HELP PLEASE... Best ISP in George - FROGFOOT is our only FNO option

    Sorry for the long message. I have done research and still need informed advice. Hi Members, this is quite urgent as I have cancelled my fibre broadband service (ends 30 April) with Home-Connect due to a complete lack of service whenever the atrocious Frogfoot service is offline here. In my...
  8. D

    Openserve Migration

    Hi guys. So getting a bit irritable with Openserve now. Had an installation about a month ago and took a week for them to activate our fibre box. We were given the free 50/25 30 day trial as part of their promotion. It was always our intention to switch over to Afrihost so spoke to the reps on...
  9. Hanno Labuschagne

    Openserve price hikes from 1 April

    Openserve price hikes from 1 April South Africa's second-biggest fibre network operator (FNO) Openserve will increase the wholesale prices of its fibre-to-the-home (FTTH) products from 1 April 2025. The FNO typically adjusts its FTTH pricing on this date every year, aligning with the start of...
  10. philennaidu

    How to enable disabled LAN ports in Afrihost router

    Hello. I have a fully functioning internet and wifi setup at home on the Afrihost Openserve Fibre 100Mbps Plan. All is good. I just need to connect a second wifi router to reach into the main bedroom because the wifi extender we have been using is no longer good enough. I have bought a second...
    • philennaidu
    • Thread
    • afrihost afrihost & mybroadband huawei router router configuration problem router disabled ports
    • Replies: 47
    • Forum: Afrihost Support Forum
  11. T@@mi

    Afrihost is scamming me

    In June last year 2024 I took 250 data plan from Afrihost - Telkom deal and then change it to Telkom 10mbs uncapped data on July which I paid more money on it. But till today I only credited with 240 GB per every month. When I reach 240 GB my data stop working. I received a message saying I must...
  12. Datura

    Dear Afrihost, Why Did You Take My Money? Give it Back!

    Dear Afrihost, What a very sneaky thieving bunch you are. I should have left you guys over two years ago when the dedicated server I use went down for 2 weeks which resulted in 6 of my clients moving their business elsewhere as soon as the server came back online. Just over R1000 credited to...
  13. Tyron M

    Afrihost and Vuma is the WORST!!!!!

    I have made a payment on the 27 October and was firstly misinformed and was told on the 27th October that my installation would take place 3 - 5 working days which was not the case, the only reason I took this was because I opted to work from home and I had given my last traveling which was the...
    • Tyron M
    • Thread
    • afrihost dietlof mare gian visser run stay away vuma vuma installation
    • Replies: 1
    • Forum: Fibre ISP Discussions
  14. F

    Openserve Web Connect WiFi sign in prompt

    Everytime my ONT gets rebooted I have to tap the "sign in to WiFi network" prompt and then it starts working on my phone. Where as my IOT devices connect again automatically with no hassle. Has anyone found a workaround to this annoyance?
  15. J

    Just a rant about Afrihost & their incompetent support

    This post is just my opinion - a pointless rant. I have had positive experiences with Afrihost as well, with some representatives being friendly and helpful. My experience with Afrihost support yesterday... An ISP that can't assist with IP configuration? I work in IT, though not a networking...
  16. D

    Afrihost Vuma Outage not indicated 48hours +

    There is a massive Afrihost Vuma fibre outages in the Bloemfontein area. It has been over 48 hours. Feedback from neighbourhood watch groups indicate it is a very large number of people without internet. The problem was briefly shown on the Afrihost fibre status website, but has been removed...
    • Dravoc
    • Thread
    • afrihost bloemfontein no connection vuma
    • Replies: 12
    • Forum: Fibre Networks
  17. B

    Afrihost 1Gbps International Bandwidth

    Hi there. Recently upgraded to Afrihost 1000/250 on Vuma GPON/Aerial - I live in JHB. Wired connection to my laptop straight into the router so 1Gbps between devices. Local speed test is good - 800Mbps + DL and 250Mbps + UP - as advertised. Speed tests to London and new york seem throttled...
  18. Wolvyreen

    Afrihost Router Configuration Problem - ONT authentication - No Internet

    Hello, I am actually starting this thread on behalf of a friend. He has a package with Afrihost. He uses the following router: Huawei WS7100 The ONT is making the authentication connection and the router is just acting like a bridge set up. The problem is that whenever my friend connects to...
  19. G

    Fibre line registered to the previous Tenant - Cannot get access - Vuma wont release line

    Hey all I am at my wit's end and need some urgent advice guidance, I have never seen such pitiful service for a simple release of a line, I am the new homeowner and the previous TENANT not even the owner is holding up the line He claims he paid and I should pay his bill and he will give me the...
    • GraceC
    • Thread
    • afrihost isp line cancellation vumatel
    • Replies: 24
    • Forum: Fibre Networks
  20. B

    Migrating from Telkom to Afrihost

    Hi MyBB Community I am toying with the idea of moving my fibre line from Telkom to Afrihost. It seems I still need to serve the 30-day cancellation period on Telkom's end, and thus can only activate the Afrihost service in a minimum of 30 days. My questions: Is this your experience as well...
  21. W

    Afrihost 5G (massive packet loss during peak hours)

    I recently signed up and subsequently cancelled my 5G package I took their largest package in the hopes speed and caps would not be a concern. However something worse has occurred there is an insane amount of packet loss I get almost precisely as it hits peak hours like 5pm which makes the...
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