fibre

  1. CntrlAltDel

    How is it possible Supersonic still exists???

    Recently, I’ve been helping a family member downgrade their fibre line. They’re on the older side and, as they put it, not very “tech-savvy.” The initial request for the downgrade was made three months ago. They even received an SMS confirming that the downgrade was processed. Problem: Three...
  3. I

    Poor Vodacom support for issue with my Fibre ONT

    Good Evening All, I'm with Vodacom on the Metrofibre network. I contacted Vodacom over two weeks ago about an intermittent issue where the broadband light on my ONT would flash red for a few minutes per day, leaving me without internet. They said the turnaround time is 24-72 hours, yet two...
  4. Mista_Mobsta

    Slow Speed on MetroFibre via Axxess - NEW LINE

    I recently had fibre installed on the MetroFibre network via Axxess. Provisioned a 250/250 line which was installed and activated all in a day - have to say the guys that did the installation were extremely efficient and quick! Router was also delivered on the same day the installation was...
  5. Kosmik

    Moving ISPs and having existing fiber?

    So my ISP appears to be unable to solve or deal with their routing issues between Dbn and Jhb. My fiber was installed years ago ( Vuma ) so there should be no claw back on installation etc. as its beyond the two years. Can someone explain the process for shifting ISP's? Ideally for a month to...
  6. Bvrs

    ONT/CPE takes hours to reconnect after restart

    If anyone is able to assist or advise it would be greatly appreciated. I am with Homeconnect and my fibre line is managed by Vumatel. I've had an issue for over 6 months where each time I restart (power off and on) the ONT box, my internet connection takes several hours to restore. I've raised...
  7. C

    Fibre connection repair cost question

    I have accidentally pulled the patch cable out of its sleeve (plug) from my hEXs ethernet router. My ISP is now quoting me R5500+ to have it repaired. The quote includes 5 hours of testing, a new scoop fibre distribution box, a new patch cable and sundries. Does this sound correct!?
  8. A

    Fibre optic contactor

    Hi , how do I become an accredited fibre contractor. I am certified with and I have the relevant tools. I am currently a multichoice accredited installer and want to venture in the fibre industry
  9. tHeDarKLord

    Supersonic Complaints and issues

    Supersonic Complaints and issues Please can we ask for feedback on your experience with Supersonic.
    • tHeDarKLord
    • Thread
    • fibre fibre to the home ftth internet problems isp slow speeds supersonic unstable worst isp
    • Replies: 2
    • Forum: Fibre ISP Discussions
  10. Krazeyboy

    FNO Clawback Fees on ISP only changes

    I refer to this post: A pity about the setup fee when migrating from another ISP posted Mar 17, 2022. It discusses the FNO clawback fee levied on all fibre products, be it: new install - no existing equipment or fibre installed provisioning only install - i.e. all equipment and fibre is...
    • Krazeyboy
    • Thread
    • cancellations clawback fairness fees fibre fibre network operators (fnos) installtion isp choice migrations
    • Replies: 9
    • Forum: Fibre ISP Discussions
  11. L

    Supersonic / MTN Business very poor international connectivity

    I'm with Supersonic fibre, 200/200 Mbps, which apparently uses MTN Business for connectivity, including globally. And I'm really struggling with international bandwidth. Since the cable breaks back in May, international connectivity is slow and spotty. Local is fine. Here's proof: two...
  12. K

    VOX Fibre Down Germiston/Bedfordview - Please Help

    Our Fibre has been on/off the whole morning and now it’s down completely. We have reset the router and extenders etc. Is there an outage?
  13. T

    Port Forwarding

    Good day Could someone please help me with port forwarding. My ISP is Herotel and I have requested a public IP. Not really sure what to fill in or even if this is the right setup. I have the router that they give when signing up. Rergards
  14. anrimagerman

    Exhausted by Afrihost

    I recently cancelled my service with Vox because it was becoming too expensive. Couldn't find anything really cheap but decided to go with Afrihost. Vox indicated that the line was released. Vuma indicated that a forced circuit can switch our line. Lots of back and forth for 2 weeks on...
  15. B

    Migrating from Telkom to Afrihost

    Hi MyBB Community I am toying with the idea of moving my fibre line from Telkom to Afrihost. It seems I still need to serve the 30-day cancellation period on Telkom's end, and thus can only activate the Afrihost service in a minimum of 30 days. My questions: Is this your experience as well...
  16. Anthro

    Cybersmart / Lightspeed unable to access .jsp page to check usage

    Interesting one this, on the https://my.cybersmart.co.za/ portal one is supposed to be able to view usage, change link speeds (or allocate more data - which is what I want to do) Getting a error 500 on the .jsp page. Anyone else with them ? Their https://help.cybersmart.co.za/ is also a hot...
  17. shahincruz

    How do set up WPA Enterprise for EG8141A5 Fiber ONT (Vumatel)?

    So could not find much help on this therefore I decided to make a post about it. Hopefully someone knows how to go about this. I set up a SSID with the EG8141A5 ONT box. Authentication Mode: WPA/WPA2 Enterprise Radius server: 192.168.0.50 Server Port: 1812 I have also by default see that...
  18. S

    Can somebody tell me what causes this eratic fibre behaviour?

    So I am once again effectively without internet at home and it's once again this random eratic behaviour that keeps me from using the internet. What causes this on a fibre network?
  19. K

    WiFi Down -AfriHost NEED HELP

    Hello, Wifi had been down for the past hour, would like to know what happened and when it will be resolved.
  20. brandon82

    Home connect

    STAY AWAY FROM HOME CONNECT, it has been over a month of bad service getting less than half my speed I am charged for. I have to call in and spend hours on the phone tring to sort it out with nothing done. then they send a new router that is faulty and once again I have to call in, the never...
  21. genetic

    Octotel 200Mbps Upload Limit

    Can anyone explain why Octotel has a speed cap of 200Mbps for uploads? I often download and send massive video files in excess of hundreds of gigabytes at times. Having a 1Gbps download speed is great, but 200Mbps is painfully slow to upload. Frogfoot, Openserve, VOX etc. have much faster...
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