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BamboozledAttorney
Well-Known Member
- Joined
- Jan 9, 2015
- Messages
- 104
- Reaction score
- 55
So, we know Webafrica is struggling to keep-up in regard to responding to customer queries (they don't have a helpline, everything occurs on Whatsapp business). They're encountering a big churn risk (customers moving away from them and going to a different ISP is happening more and more, and I don't know how many new customers they are gaining), but even I didn't expect them to sink so low after my landlord forwarded me an email which talks about the double lines-speed coming to an end.
Granted, this was technically a temp promotional thing instigated by Vumatel, and Webafrica jumped on the wagon (kudos to them). Saying that, other ISPs changed their pricing to make the promotion permanent.
However, it really was the entire email that rustled my jimmies.
The funny thing is, though after Webafrica also changed their Vumatel pricing last year (as many ISPs did), they decided to not follow the example of the other ISPs in regard to advertising their packages as symmetrical.
When the 50/40 package was released, every time I would do a speed test, the speed test would show 50/50. What do they tend to gain by advertising it differently?
Now, they are "upgrading" it from 50/40 to 50/50 for free? I smell something funny.
I do wonder if the 100/40 users' speed test showed 100/100.
But, it does feel like they got a lot of heat for that tactic, hence, they are going symmetrical everywhere where they can.
Even the pricing wasn't cheaper in comparison to their competitors.
For new sign-ups, they would give R200 discount on their packages that is only valid for the first two months.
Seems reasonable enough, but then for the person (like us) who would look up on these things and do thorough research on the ISPs, there are a lot of surprises.
Cool Ideas: Surprisingly, their prices went down. You'd expect them to also ask R1099 for a 100/100 speed, but fool me once, shame on me. They do have a good SLA score to throw it in as well.
Afrihost: They are very informative in regard to any outage, and their support line is pretty good as well. I don't have them as an ISP, but I am subscribed to their LTE service.
A bit pricier than Cool Ideas above, but still a very good choice.
RSAWeb: I don't know much about them, but they do appear to be in the good books. Prices are also very valuable.
Vox: Despite them being very pro Frogfoot (subsidiary), their Vuma prices are the same as Cool Ideas's.
Okay, I digressed a lot on this thread. It is a free market and I don't hate Webafrica, but I do feel like they are ripping the ill-informed people off.
I think I am just fascinated how they're not trying to be competitive, and yet, they are still very in the game so far.
I will take back every thing I ranted about on this thread if their 'something new' is worthwhile.
Else...
Granted, this was technically a temp promotional thing instigated by Vumatel, and Webafrica jumped on the wagon (kudos to them). Saying that, other ISPs changed their pricing to make the promotion permanent.
However, it really was the entire email that rustled my jimmies.
The funny thing is, though after Webafrica also changed their Vumatel pricing last year (as many ISPs did), they decided to not follow the example of the other ISPs in regard to advertising their packages as symmetrical.
When the 50/40 package was released, every time I would do a speed test, the speed test would show 50/50. What do they tend to gain by advertising it differently?
Now, they are "upgrading" it from 50/40 to 50/50 for free? I smell something funny.
I do wonder if the 100/40 users' speed test showed 100/100.
But, it does feel like they got a lot of heat for that tactic, hence, they are going symmetrical everywhere where they can.
Even the pricing wasn't cheaper in comparison to their competitors.
For new sign-ups, they would give R200 discount on their packages that is only valid for the first two months.
Seems reasonable enough, but then for the person (like us) who would look up on these things and do thorough research on the ISPs, there are a lot of surprises.
Cool Ideas: Surprisingly, their prices went down. You'd expect them to also ask R1099 for a 100/100 speed, but fool me once, shame on me. They do have a good SLA score to throw it in as well.
Afrihost: They are very informative in regard to any outage, and their support line is pretty good as well. I don't have them as an ISP, but I am subscribed to their LTE service.
A bit pricier than Cool Ideas above, but still a very good choice.
RSAWeb: I don't know much about them, but they do appear to be in the good books. Prices are also very valuable.
Vox: Despite them being very pro Frogfoot (subsidiary), their Vuma prices are the same as Cool Ideas's.
Okay, I digressed a lot on this thread. It is a free market and I don't hate Webafrica, but I do feel like they are ripping the ill-informed people off.
I think I am just fascinated how they're not trying to be competitive, and yet, they are still very in the game so far.
I will take back every thing I ranted about on this thread if their 'something new' is worthwhile.
Else...
