webafrica billing

  1. Anthro

    WebAfrica LTE - SIM not inserted in time ?

    Helping a friend, apparently you have 48 hours to insert the SIM into the device and switch it on, else it gets de-activated. LOLWUT. They received the SIM on a Thursday and went away for long weekend to visit the folks for a long weekend, came back - no internet Still being charged for it...
    • Anthro
    • Thread
    • consumer protection act (cpa) telkom 4g lte data webafrica billing
    • Replies: 0
    • Forum: Telkom Mobile Data
  3. gellshayngel

    Webafrica -Fibre line was made a new order instead a conversion from ADSL.

    Please help. I have been bounced around from person to person on the WebAfrica Whatsapp help line. My ADSL line was supposed to be converted to a fibre line. Instead the Fibre line was made as a new order instead of a conversion. Now both the ADSL line and fibre line are active orders on my...
  4. U

    WebAfrica, the No-Support company of Africa

    Hi guys, So, when i decided to move into a new home i decided to give WA a try, not knowing this will be a nightmare and I am now beyond shocked to the service and support received from them as they do not give a **** about a client, nor do any of their "managers" ever follow-up or communicate...
  5. C

    Webafrica cancelation query- help needed!

    Hi all, hoping you all can help me. I, in my ignorance, selected webafrica as my ISP Provider at the end of September. I was up and running on the 28th. I started to have issues immediately with an incorrect service plan being selected on my profile that wasn't what I ordered. It got worse...
  6. Wolvyreen

    Still paying R220 more for fibre for 2 yrs after Webafrica dropped all prices in 2021

    Hi, Has anyone else got a 100/50MB OpenServe line with Webafrica? I have been paying R1119 for my uncapped fibre for as long as I can remember. Today I find out that Webafrica's price for the 100/50MB line is actually R899 and not R1119. So at first I think ... maybe they must still change...
  7. G

    Webafrica outright stole my money

    This is a long tale so buckle up It all started when I moved into a new place around beginning April 2022, I had lost my job and had to cancel my Webafrica service. I contacted them and explained I didnt have the funds to return the router, and someone called Firdows they will send someone to...
  8. V

    WebAfrica Billing Dispute - No Way to Resolve

    WebAfrica is possibly one of the worst companies I have ever dealt with, with zero ability to get through to a human besides their Whatsapp line. For several weeks I've been receiving threatening text messages about being reported to the credit bureau for a bill that I have never seen. I...
  9. D

    WebAfrica worste service ever!

    WebAfrica has shocking customer service. I moved house and requested fiber at the new address. The agents advised me to not use the move option, but rather the option to cancel and if they can find something they can contact me, this was supposedly to get me a good deal with Frogfoot. Turns out...
    • DeepBlueLee
    • Thread
    • fiber fiber burgundy estate web africa fibre webafrica webafrica billing webafrica crap support
    • Replies: 12
    • Forum: Fibre ISP Discussions
  10. livw88

    WebAfrica - Can't cancel fraudulent service & debit order

    I was a WebAfrica customer years ago, but cancelled all of my services end of 2016. I have an email from them dated 1 January 2017 confirming this. So in May 2021 I'm randomly checking my bank statements and see a WebAfrica fee on there and it actually goes back to 2 January 2021 (my fault for...
  11. N

    Webafrica: WHERE IS MY F*&KING REFUND

    Hi, So, I got Rain's LTE with Webafrica unfortunately. Had it for a month or 3, and cancelled just before emigrating. Organised collection of their router on 19 December 2017, and spent the whole bloody day waiting for their useless collection company. Nothing. Tried to get them to...
  12. J

    Web Africa billing question

    I joined this forum so I can get advice. I am being stonewalled by WebAfrica billing department presently I subscribed during to their fibre offer - requesting to be activated from 1 September 2017 They proceeded to activate the line the next day (23 August) and sent me a bill for all of...
  13. E

    WebAfrica - can your read this?

    I send a email on an issue to WebAfrica, basically saying that there was a duplication on a 1GB Top up and to credit the one, they did credit one but took both Top up's data away from the account. Check out my mail and their response: (took them 16 hours to repeat exactly what I said)...
  14. B

    Problem cancelling from WEBAFRICA

    HI all - just thought that i needed to inform the rest of the forums about the absolutely shoddy service i'm getting from WEBAFRICA billing/cancellation dept. I informed them on 30 July (giving one month's notice) that i wish to cancel. Got an e-mail on the same day saying that my account...
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