webafrica crap support

  1. Waverider89

    Webafrica

    Ive been dealing with these guys for 5 weeks now and getting nowhere beyond the ISPA who ive already logged a case with is there anywhere else i can go to get assistance. I ordered fibre through webafrica and before i could even complete the online form i had an agent calling me fast forward to...
  3. cindylan555

    WebAfrica

    I have had no internet for 8 days now. I have been told on numerous occasions that this error is being escalated and I am still sitting with no internet. WebAfrica keeps on saying they are in touch with Open Serve technicians, the open serve technicians keep alleging they call but they are not...
  4. M

    Alternative for Webafrica

    I currently have a WebAfrica fibre contract with service supplied by Vumatel. I am looking for and alternative to WebAfrica with which: 1. I don't have have to talk to a BOT. 2. Emails are send from mailboxes that I can reply to. 3. My line speed is more than 10% of the contracted speed. Can...
  5. U

    WebAfrica, the No-Support company of Africa

    Hi guys, So, when i decided to move into a new home i decided to give WA a try, not knowing this will be a nightmare and I am now beyond shocked to the service and support received from them as they do not give a **** about a client, nor do any of their "managers" ever follow-up or communicate...
  6. hmadhi

    Webafrica slapped with 30K fine

    Adjudicator's Report: Upheld - Complaint COC#xxxx: Webafrica Adjudication outcome and sanctions Breach found in respect of clause D and D6. The member is to place an email address on the contacts page of their website. In addition, the WhatsApp menu should have cancellation as an option on the...
  7. G

    Webafrica outright stole my money

    This is a long tale so buckle up It all started when I moved into a new place around beginning April 2022, I had lost my job and had to cancel my Webafrica service. I contacted them and explained I didnt have the funds to return the router, and someone called Firdows they will send someone to...
  8. D

    WebAfrica worste service ever!

    WebAfrica has shocking customer service. I moved house and requested fiber at the new address. The agents advised me to not use the move option, but rather the option to cancel and if they can find something they can contact me, this was supposedly to get me a good deal with Frogfoot. Turns out...
    • DeepBlueLee
    • Thread
    • fiber fiber burgundy estate web africa fibre webafrica webafrica billing webafrica crap support
    • Replies: 12
    • Forum: Fibre ISP Discussions
  9. C

    Vumatel monopoly and Webafrica incompetence

    I have fibre internet via Webafrica at my home and for the most part i'm happy with it. I logged a call on their Whatsapp chat for a second fibre line at my mother-in-law's house in Athlone. A sales rep phoned me and we confirmed the sale for the fibre line in Athlone, he said it would take up...
  10. gideonel

    WebAfrica email support failure - Spam

    Hi guys, If this post is in the wrong area, I am sorry, please advise or move it to a different area. I have a client who is a client of WebAfrica. He recently started having a issue with his email. He has this issue on his phone and on this PC via Outlook and Thunderbird. I have his mail...
  11. N

    Webafrica: WHERE IS MY F*&KING REFUND

    Hi, So, I got Rain's LTE with Webafrica unfortunately. Had it for a month or 3, and cancelled just before emigrating. Organised collection of their router on 19 December 2017, and spent the whole bloody day waiting for their useless collection company. Nothing. Tried to get them to...
  12. D

    WebAfrica - get your **** together!

    Since 6:30 AM yesterday, one of WebAfrica's mail servers is down. Which means a whole bunch of businesses that haven't been receiving emails for almost 2 full business days now. And no one can tell us when it'll be sorted out - not the call centre, not their Facebook/Twitter admins, it's not...
  13. F

    WebAfrica Support Slooooooooooooooooooooooooow!

    Ok so hands up who is experienceing very very slow to practically non existant support from Webafrica. I'm talking particularly about their support for reseller webhosting. I feel sorry for those who have other stuff with them it must be hell. I have been with them for 4 years now and in the...
Back
Top
Sign up to the MyBroadband newsletter
X