Thank you for contacting MWEB Business Premier Support.

[daveza]

Thank you for contacting MWEB Business Premier Support.

Your reference is [REF# xxxxxxxxxxxx ], please do not delete this reference number from the subject of this email and please use it in all communication going forward relating to this issue.

Your email is being processed and a customer service representative will be in contact with you shortly.

The subject of your email was [xxxxxxxx].

Please do not reply to this email; it was sent by an automated system. Should you wish to contact us again regarding this issue, please contact MWEB Business Premier Support.

Regards,
MWEB Business

Requested Monday, today is Wednesday. What is Mweb's definition of 'shortly' ?

How do I contact Mweb Business Premier Support - without getting another automated email telling me to contact Mweb Business Premier Support ?

 

[Anthro]

I presume this is a continuation of your previous issue with them ?

Your Company should have been allocated an Account manager (we have one dedicated to deal with our support)
Left a message for that guy to call me once, he didn't call me back ever - maybe you will be more in luck

See : http://mybroadband.co.za/vb/showthread.php/558707-MWEB-PREMIER-is-the-worst-EVER?highlight=
For my bad experience with this company

 

[MWEBHelp]

Requested Monday, today is Wednesday. What is Mweb's definition of 'shortly' ?

How do I contact Mweb Business Premier Support - without getting another automated email telling me to contact Mweb Business Premier Support ?

Hi daveza

I have received feedback that our premier support guys have spoken to the Business partner Dave.

He then said he will have a meeting with their account manager tomorrow.

 

[daveza]

Hi daveza

I have received feedback that our premier support guys have spoken to the Business partner Dave.

He then said he will have a meeting with their account manager tomorrow.

That is correct, but doesn't mean I don't need an answer to my support query sent on Monday.

And, do you think tech support guys should be dealing with customer service issues ?

I ask again - do you not have a customer services manager ?

--------------

Back to the query - if I have a reference number how do I follow up on the status of that ref ?

Sending a query to the premier support address will do nothing but generate yet another reference number.

 

[AdrianH]

Mweb Business is bad when it comes to support and service. First off they have this call centre that you must phone for support and speak to a person that normally can't help you because they always have to escalate it to a level (pick a number) engineer. Then most times when they do make a change, something else breaks. We came to the point where we just bypasses the call centre and would call the engineers on their direct lines...Yes, they do have direct numbers.

Then of course every 6 months or so the current account manager leaves but you are never assigned a new one. This then takes a call to head-office and a few days to sort that out. I lost count of how many account managers I had to deal with.

Then we get mweb people phoning us trying to sell us business services and products, but if they took the time to see our infrastructure, they wouldn't be trying to offer it in the first place.

We moved on because of the shocking support and service. Maybe this is why mweb are in talks with IS to maybe get a proper business ISP to help.

BUT...I am very happy with my home mweb uncapped account.