Thanks Vodacom... NOT!!!!

[killkom]

Thanks Vodacom... NOT!!!! New Tarriffs 1 May

Vodacom Sent me this letter today

This is more than likely due to the recent cuts in interconnect charges

Looks like I get 20 more weekend minutes.

I would have prefered a 5 or 10 anytime minutes since it is a anytime package not a weekender but thats just me.

Please remind me what the interconnect price cut was because the out of bundle reduction is only 11 cents for me for calls to Telkom and 71 cents on other networks.
There is also an increase of 64 cents off peak calls to Telkom and an increase of 40 cents to other network

So this interconnct charge reduction is benifiting me how???????

What a &*^$ing Joke Vodacom if I didn't just renew my contract with you I would have ported my number


Dear Valued Customer
VODACOM TARIFF ADJUSTMENTS – TALK 75 S TARIFF PACKAGE
Vodacom is pleased to announce that as from 1 May 2010, you will receive a MORE MINUTES bundle for FREE every month to call
your family and friends on the Vodacom network! In addition, we have simplified our call rates, thereby making them easier to
understand.
With effect from 1 May 2010, the following changes will apply to your tariff package:
1. You will be given the choice to select one of two MORE MINUTES bundles to use when it best suits you. These include:
Option 1 A 20 MORE MINUTES Weekend bundle (Saturday 00h00 to Sunday 23h59), or
Option 2 A 20 MORE MINUTES Weekday nights (Monday to Friday 20h00 to 07h00 excluding Public Holidays)
bundle.
Please note:
• You will automatically receive option 1 i.e. 20 MORE MINUTES Weekend bundle. Should you prefer option 2 i.e.
20 MORE MINUTES Weekday nights bundle, simply contact Customer Services on 082 111. The new option will take
effect at the beginning of the next month.
• The MORE MINUTES bundle is additional to the 75 anytime minutes included in your Talk 75 s tariff package. Please
note that the MORE MINUTES bundle can only be used to make calls to other Vodacom customers.
• Any unused MORE MINUTES will expire at the end of the month.
2. We have simplified our out-of-bundle local call rates to only include 2 rates that apply all day, i.e. one rate for:
• Calls made to Vodacom customers, charged at R1.65 (incl. VAT) per minute (billed per second), and another for
• Calls made to all other local networks (Cell C, MTN, Telkom, etc), charged at R1.99 (incl. VAT) per minute (billed per
second).
NOTE: All other rates remain unchanged.
Your Talk 75 s tariff package includes 75 anytime minutes per month. To check how many anytime minutes you have available, simply
SMS the keyword ‘AM’ to 31050 (FREE SMS).
Should you require further information please visit www.vodacom.co.za or contact Customer Services on 082 111 (free from your
Vodacom cellphone).
Thank you for supporting Vodacom – the voice behind Bafana Bafana.
Kind regards

 

[geeskomitee.co.za]

I also recieved a letter like this for my Talk 500. The amounts are a bit different, but the whole msg the same otherwise. Strange thing is that I cannot find any announcements on the Vodacom website about this... my CRC at Vodacom also has no info about it and would be interesting to know how they have allocated these minutes.

I think 00:00 Saturday actually means that you get the whole Saturday and the whole Sunday.

 

[killkom]

I also recieved a letter like this for my Talk 500. The amounts are a bit different, but the whole msg the same otherwise. Strange thing is that I cannot find any announcements on the Vodacom website about this... my CRC at Vodacom also has no info about it and would be interesting to know how they have allocated these minutes.

I think 00:00 Saturday actually means that you get the whole Saturday and the whole Sunday.

Yeah edited the post and removed the weekend comment

I just called the Vodacom helpdesk and they have no idea what I was talking about

The thing that eggs me is the interconnect charges reduction should reduce costs not rearrange them and keep everything the same just make money somewhere else. The out of bundle charges is a huge rip now there is no off peak discount anymore and there is a significant increase the the charges off peak.

There isn't really any increase in any time talk minutes either which is why you have the contract in the first place you didn't get a weekender

 

[seedat77]

So does that mean that Vodacom will now have an "all day" out of bundle rate, like MTN? I was thinking of switching over to a Talk 75 contract specifically because of the off-peak rates. MTN has an option of an Off-peak 200 contract, but the rates are ridiculous. I don't know what to do anymore, looks like they're all just scr**ing us!