Thats a new one from Telkom!

[jasper]

A friend had the trial telkom ADSL line and bandwidth for a few months. It worked fine, he self-installed the router. It then expired and he asked telkom to re-connect him, but didnt want their bandwidth.
"Jason" from Telkom then called my friend and said the technitian is coming out and it will be a R700 installation fee.
My friend said to him that he would self install so "jason" said : "No you cant self install because its fibre optic in the area".

What have Telkom come to , lying to people like that, I wonder how many people have been suckered into paying the R700 "installation" when all the technitian does is flick a switch somewhere in the exchange.

Do you think "Jason" is sales incentivised and gets a percentage of the "installations" he sells by whatever means he likes? Or is the "fibre optic" line a new one in Telkoms call center training manual?

 

[TheRidDlerX]

No idea.. could be plain incompetance also, and 'Jason' doenst have a clue what he's talking about. Ive found there are several levels of 'intelligence' in the Telkom front. You get a) Those that know absolutery nothing, but will tell you anything to get you to shut up. b) Those that have 'some' idea and will keep explanations to a minimum while they investigate and c) Those that actually understand and operate in the true scene, but one rarely gets a hold of some of them.