The Bitcoin Thread

[Lunomoney]

Hi all

We're diving into the MyBB world head first, good to be here
I'll be around to monitor relevant threads and mentions of Luno, I'll run through everyones queries here as there have been some valid concerns brought up.

I do want to say that we're super excited to be re-launching as Luno. It's a massively exciting time for us and the Bitcoin community as a whole!

You can take a look at the behind the scenes of the decision on a blog that Marcus, our CEO, wrote up earlier.
https://www.luno.com/blog/en/post/bitx-now-luno

EDIT You can also read about the full brand story here https://www.luno.com/blog/en/post/to-the-moon

=========

On a side note quickly, while I'm happy to answer general questions and queries about Luno here, any account related or sensitive information needs to be handled via official channels on luno.com/help

 

[Lunomoney]

Very bad form on their part not even sending out an email about the change.

I agree - they have our e-mail addresses as users, why didn't they communicate it as such? Very poor form

It should have been done some time BEFORE the change.

Hmmm... people are edgy enough with BTC exchanges given recent history that having an exchange change it's entire identity overnight without warning like this is really very questionable. FFS my first thought was that the exchange had somehow been hijacked.

Fair points guys
To give everyone some background on how things have worked from our end, we've been running through a checklist to ensure that the move over to luno.com went as smoothly as possible, and still runs smoothly.

Extensive testing went into the site, apps and webapp internally on a staging environment, we wanted to launch everyone with some time to do a final bit of testing both internally and with a small group of friends and family before notifying everyone.

That would also avoid a huge rush to the site, and if there were potential issues it would cause more harm than good.

With testing over, we run a mail send to all of our customers, however as I'm sure most of you know that mailers to large customer numbers do take time to process completely.

Either way, let me know what everyone thinks of the new changes and improvements

 

[alternate]

Fair points guys
To give everyone some background on how things have worked from our end, we've been running through a checklist to ensure that the move over to luno.com went as smoothly as possible, and still runs smoothly.

Extensive testing went into the site, apps and webapp internally on a staging environment, we wanted to launch everyone with some time to do a final bit of testing both internally and with a small group of friends and family before notifying everyone.

That would also avoid a huge rush to the site, and if there were potential issues it would cause more harm than good.

With testing over, we run a mail send to all of our customers, however as I'm sure most of you know that mailers to large customer numbers do take time to process completely.

Either way, let me know what everything thinks of the new changes and improvements

Please make sure your services are stress tested properly so that there isn't a repeat of the January 5th disaster.

 

[Mr Scratch]

View attachment 410860
What you guys think of stoch rsi?

 

[Lunomoney]

Please make sure your services are stress tested properly so that there isn't a repeat of the January 5th disaster.

Already made some provisions there
Downtime was limited to a few minutes though. Granted those where definitely critical minutes, but we did our best to minimise the impact as much as possible.

 

[The_Ogre]

Hi Luno

Any chance you will accept PayPal in future?

 

[Lunomoney]

Hi Luno

Any chance you will accept PayPal in future?

We'd love to, still a lot of hurdles to cross before it's feasible though

 

[Thor]

I love luno

 

[Lunomoney]

I love luno

Awesome to hear it

 

[Tabac]

Just signed up with Luno. When clicking on Wallet - Blank Page, settings - Blank page ??

 

[Idiosyncratic]

/snip

Hi Luno, glad to see you guys are going places! Anyway, I have a level 2 account (verified my ID but not address). I'm not gonna bother right now as my BTC are sitting there and with the drop I won't be doing much any time soon. Will I somehow be penalized for not fully verifying my account?

 

[Tabac]

Just signed up with Luno. When clicking on Wallet - Blank Page, settings - Blank page ??

Well this suck ... Lunomechanic.... I need help.

 

[Heisenborg]

How far is BTC gonna drop, looks like a good day to buy, yes?

 

[Tabac]

How far is BTC gonna drop, looks like a good day to buy, yes?

That's why I signed up - but can't do jack s#!t on the Luno Site.

 

[saor]

What's the url for the btc price index chart that has the black background?
Feels almost like an app when you use it.

 

[Tabac]

What's the url for the btc price index chart that has the black background?
Feels almost like an app when you use it.

https://www.luno.com/trade/XBTZAR

 

[saor]

https://www.luno.com/trade/XBTZAR

Thanks.
There was another black-themed price index site though - one that wasn't affiliated with bitx/luno. Just can't remember the name now .

 

[Tabac]

Thanks.
There was another black-themed price index site though - one that wasn't affiliated with bitx/luno. Just can't remember the name now .

Sorry man. New to this BTC thing.

 

[Lunomoney]

Just signed up with Luno. When clicking on Wallet - Blank Page, settings - Blank page ??

I see you PM'ed me too
Mind replying to that PM with a little more info? I'll need a browser and OS version - I've tried replicating this on Safari, Chrome and Firefox on MacOS and can't seem to replicate the issue you're seeing.

 

[saor]

That's why I signed up - but can't do jack s#!t on the Luno Site.

I've just made a deposit to the new lumo site.
Waiting for it to clear then purchase btc.
Will let you know if I have any issues.