The future of call centre technology

[BusinessTech]

The future of call centre technology

Technological innovations can help businesses raise the stakes in terms of customer service. Together with the expertise of customer management outsourcing, organisations can amplify productivity and communication and achieve a higher level of customer service. According to the 2017 Global Customer Experience Benchmarking Report, technology has been the number one enabler to positively enhance customer … Continue reading "The future of call centre technology"

 

[supersunbird]

It would be nice to control everything you needed to do online, and get all the info you need, not having to call anyone

 

[maumau]

OMG as if a machine on the phone isn't bad enough they want a chatbot on a chat

Progress for me would be a putting a human back to answer the phone.

 

[supersunbird]

OMG as if a machine on the phone isn't bad enough they want a chatbot on a chat

Progress for me would be a putting a human back to answer the phone.

Those want salaries and leave and stuff...

 

[maumau]

Those want salaries and leave and stuff...

I guess - not to mention striking now and again.