The Gauteng E-tolling Thread

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I think the most important part any person should be aware of in regards to e-tolls are the following as taken from the JPSA site (link):

You must however be aware of the fact that the second that you do register with SANRAL, you agree to their terms and conditions - amongst which are your agreement to pay. Once you have done this, you MUST adhere to the terms and conditions, since you have agreed to them in writing. Similarly, if you refuse and fail to pay, this is indeed regarded as an offence.
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So there is no turning back and or time to make excuses once signed up as you have entered into an agreement with them, whether you like it or not. So do not think that you will sign up and still fight e-tolls, you cannot have your cake and eat it. So you are either against it or you stfu and pay your dues as agreed.

Sorry for the rant, just tired of meeting people who cannot say enough bad things about the tolls yet they have an etag in their vehicles.
 
Besides the fact that Sanral is only displaying the standard tariff and the e-tag tariff on the boards alongside the tolled roads, consumers are entitled to an invoice.

Registered or not, if Sanral is not providing a detailed invoice after requesting them to provide one, people are entitled to complain to Consumer Affairs. Obviously it also applies to incorrect billings and those who received demands for payment but did not use the e-toll services.

- You may call the Gauteng contact centre on 0860 4288634 and select option 4 or you may lodge your complaint via email on [email protected]. A complaint should be in writing, brief but detailed. All consumer complaints lodged with the office are dealt with free of charge.
- Visiting the office or the Consumer Affairs Office on Wheels (CAOW) and completing a complaint form.
- Faxing or emailing your complaint to the office.

A complaint should include the following information:

- Particulars of the complainant and the respondent (e.g. seller, supplier of goods/ services), their contact details and addresses.
- Copies of all relevant documentation (receipts, contracts etc.).
- Relief sought by the complainant (what you would like the office to do for you).
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http://www.ecodev.gpg.gov.za/ConsumerAffairs/Pages/HowtoComplain.aspx
 
Rather raise a complaint with SARS that SANRAL have charged VAT without presenting a vat invoice within 21 days of service rendered.
Each complaint is worth a fine of R80k and a couple of years in jail for Nazi Ally.
 
http://www.fin24.com/MyFin24/Sanral-Ts-Cs-scare-me-says-scholar-20140109

Fin24 is still receiving a steady stream of input from users who are perplexed, pleased with and plain cheesed-off about Gauteng's controversial e-tolls system.

Fin24 user Rob writes:

I'm a scholar and pretty soon I will be able to have a car under my name. I have no intention to register for e-tolls, but I was wondering what if one day I was somehow forced to do so.

So, I decided to read the terms and conditions laid out by Sanral. Please bear in mind that I am NOT a law student and I would like it if someone where to clarify some of these points to me.

1. In point 5 of section C, detailing the record of transactions, there is a statement that says: "This might include taking photographic images of motor vehicles using e-roads." Now what I want to point out here is that word 'might'.

They define it as "the word might expresses possibility", which just tells me that if they wanted to, they'll not bother giving me evidence that I passed through a gantry. You might argue and say no no, your tag handles your transactions, but remember anything out there can be coded to however you want - all it takes is a serial number and boom, you've got a clone.

2. Sanral takes no responsibility whatsoever for damage to your account because of the ambiguity of most of their disclaimers. Just now someone posted that there is a security threat on their website. Here's an example of how they can get away without taking any responsibility for your details being stolen.

Me: Registers for e-toll account and brushes over disclaimer.

Hacker: Steals my credit card details.

Me: Sanral, you should take responsibility for this!

Sanral: The hacker is a third party and you suffered an indirect loss and according to paragraph blah blah blah, it is in accord with your risk which we define as: "Risk: Risk means being exposed to harm or the possibility of harm, including:
a. the loss or theft of, or physical damage to, any property; and
b. the financial loss someone might suffer."

According to the paragraph we put really close to the end - because we knew you would get tired of reading and wouldn't pay much attention - "You also do not have a claim against us or our representatives for the indirect loss and indirect damages if we do not comply with this Agreement".

That last bit also worries me:"if we do not comply with this agreement"; you are just telling me you can charge whatever you want or do anything with my information, and I wouldn't be able to do anything!

I just want to know, if JZ somehow spiked my drink and I were forced to sign my soul to these trolls, how would I be able to protect myself against the abuse of this system?

Could someone qualified in law please tell me if it's safe or not to sign this agreement, because so far to me it looks one-sided.

- Fin24
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So I got my first E-Toll statement, its got all my details, each gantry passed and a few photos.

There is a full amount to pay and a 60% discounted amount to pay before a prescribed date.

My intention was to finally pay once I got an invoice, I am having second thoughts now, I don't want to break the law and I wont be getting an E-Tag either.
 
The_MAC said:
My intention was to finally pay once I got an invoice, I am having second thoughts now, I don't want to break the law and I wont be getting an E-Tag either.
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You can't pay online if you do not accept their draconian conditions.

Pay it at an eToll office, but ask for an actual VAT Invoice, and if they cannot provide that then report them to SARS, as this is an offence.
 
SANRAL denies tag numbers claim

Sanral has denied claims that it lied about the number of e-tags in circulation, Business Day reported on Thursday.

"It would be downright stupid of us to lie about this," SA National Roads Agency Limited (Sanral) CEO Nazir Alli was quoted as saying.

Responding to claims by the Opposition to Urban Tolling Alliance (Outa), he said the auditor general's office would begin its audit of Sanral this month, ahead of the financial year end on March 31. Sanral would have to provide proof of its claim that 936,000 tags were registered, he said.

The agency was willing to correct problems with incorrect billing. People who did not live in Gauteng, had never used a tolled highway, were too young to drive, or, in one reported case, were dead, had received bills.

Alli said so far one percent of problems reported related to incorrect user information, which was low for such a large system.

Meanwhile, Sanral spokesman Vusi Mona said drivers who received an excessive e-toll bill had failed to comply with the timeframes stipulated in the enforcement of e-toll violations.

Drivers who did not have an e-tag would not be eligible for the 48 percent discount and other mark-downs and they would have to pay an additional cost if the fee was not paid within the stipulated seven days.

An unregistered e-tag driver with an outstanding balance of R100 would have to pay R192.31 because the benefit of the 48 percent discount fell away, Mona said.

If the driver failed to pay within the seven-day grace period, the bill would escalate to R576.93, but the driver would be eligible for a 60 percent discount on the R576.93 fee if it was paid within 30 days after the grace period.

If the driver paid the bill between 30 and 60 days after the seven-day grace period, a 30 percent discount on the R576.92 would apply, Mona said.

If the driver failed to pay the R576.92, the offence would be handed over to the prosecuting authority and it would be dealt with in terms of the Criminal Procedure Act.

"Failure to comply with this could result in a criminal record," said Mona.


Source : Sapa /kd/jk/ar
Date : 09 Jan 2014 11:30
 
E-tolls no big election issue: Alli

E-tolling is not a major election issue for the ANC ahead of this year's elections, SA National Roads Agency Limited CEO Nazir Alli has said, Business Day reported on Thursday.

"I don't think it was a major concern, they just wanted to hear it from the horse's mouth so to speak; to hear it from our minister..." he was quoted as saying.

He was speaking after briefing the African National Congress's national executive committee on electronic tolling, which came into effect in Gauteng on December 3.

"They wanted to know about the whole e-toll package and we have given them sufficient detail. There is a better understanding of how the system works and an understanding of what the links are if Sanral defaults on any of its programme with other state-owned entities."

ANC communication subcommittee chairwoman Lindiwe Zulu said ahead of the meeting that matters such as e-tolls were not "campaign issues".


Source : Sapa /th/jk
Date : 09 Jan 2014 09:48
 
Garyvdh said:
An unregistered e-tag driver with an outstanding balance of R100 would have to pay R192.31 because the benefit of the 48 percent discount fell away, Mona said.

If the driver failed to pay within the seven-day grace period, the bill would escalate to R576.93, but the driver would be eligible for a 60 percent discount on the R576.93 fee if it was paid within 30 days after the grace period.

If the driver paid the bill between 30 and 60 days after the seven-day grace period, a 30 percent discount on the R576.92 would apply, Mona said.

If the driver failed to pay the R576.92, the offence would be handed over to the prosecuting authority and it would be dealt with in terms of the Criminal Procedure Act.
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Wow just wow, R100 escalating to R577 in 2 months. I'll wait for a court to judge on the legality of that increase before paying a cent.
 
Garyvdh said:
An unregistered e-tag driver with an outstanding balance of R100 would have to pay R192.31 because the benefit of the 48 percent discount fell away, Mona said.

If the driver failed to pay within the seven-day grace period, the bill would escalate to R576.93, but the driver would be eligible for a 60 percent discount on the R576.93 fee if it was paid within 30 days after the grace period.

If the driver paid the bill between 30 and 60 days after the seven-day grace period, a 30 percent discount on the R576.92 would apply, Mona said.

If the driver failed to pay the R576.92, the offence would be handed over to the prosecuting authority and it would be dealt with in terms of the Criminal Procedure Act.
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wtf
 
Jola said:
You can't pay online if you do not accept their draconian conditions.

Pay it at an eToll office, but ask for an actual VAT Invoice, and if they cannot provide that then report them to SARS, as this is an offence.
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There is an option to pay via EFT..
 
Wyzak said:
It's not an option if I have to accept their T&C.
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Yes, so it is NOT an option !

Personal payment at an etoll office is the only way !

Sad if you went through an etoll gate on your way to Cape Town, never to return. But maybe the jails in Cape Town are better ?
 
Wyzak said:
It's not an option if I have to accept their T&C.
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On the invoice, there is no mention of any T&C's, no asterix near the payment etc.

There are SANRAL's banking details and the option of doing an EFT, of coarse if I paid online via SANRAL's website using my CC then I would agree.

What T&C's are you referring to for EFT payment?
 
Jola said:
Most people don't receive invoices, only statements.
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In the mail I got 2 envelopes, the one has the Correspondence and Transaction Report (i.e. Photos, gantries etc)

The other one had a Tax Invoice and Account Statement.
 
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