The impossible happened.

[Kilo1]

The only reason I'm actually posting this is purely because I can not believe it really happened. I'm based in Pinetown, KZN. I've had no dial tone on my line since 04/03 after the torrential downpour from tropical storm Irenea that hit north of KZN. We still had DSL sync, but it was somewhat crippled with lower than normal sync rates. We tried reporting this to telkom only to be told it was part of a bulk fault, so we left it. On Thursday 08/03 I came home from work, and to my horror I had no DSL sync on my router. So I reported the fault at 6pm on the same day and got a reference number. I woke up the next morning at 6AM to find dial tone had returned and DSL sync was back. A telkom SMS arrived within minutes confirming the fault had been fixed. Has anyone ever had such good turnaround from telkom??? seriously wtf?! Am I dreaming?

 

[ooogz]

Slap yourself a few times.. or u playing a joke... or u work for telkom and trying to give them good rep

 

[Nokkie]

Telkom gave me 24 hours for a 4mb upgrade - I was skeptical, but hey, badaboom 4mb adsl in 24hours. Usually my peers wait about three weeks for this

The only reason I'm actually posting this is purely because I can not believe it really happened. I'm based in Pinetown, KZN. I've had no dial tone on my line since 04/03 after the torrential downpour from tropical storm Irenea that hit north of KZN. We still had DSL sync, but it was somewhat crippled with lower than normal sync rates. We tried reporting this to telkom only to be told it was part of a bulk fault, so we left it. On Thursday 08/03 I came home from work, and to my horror I had no DSL sync on my router. So I reported the fault at 6pm on the same day and got a reference number. I woke up the next morning at 6AM to find dial tone had returned and DSL sync was back. A telkom SMS arrived within minutes confirming the fault had been fixed. Has anyone ever had such good turnaround from telkom??? seriously wtf?! Am I dreaming?

Useless info... spelled Irina

 

[Kilo1]

@ hugo69er - No dude. I'm dead serious. I actually work for an ISP. I know how telkom works, yet I can't figure this one out.

 

[Kilo1]

@ Nokkie - True that's pretty quick, but an upgrade is less of a physical thing. Most of the current DSLAM' in use already support ADSL2+, so it's just a matter of a profile/modulation change from g.dmt to 2+.

 

[ld13]

I can't figure this one out.

Was probably already reported earlier or they were already busy fixing it. Tends to happen with bulk faults.

@ Nokkie - True that's pretty quick, but an upgrade is less of a physical thing.

+1

Most of my upgrades I've done went through within ~30 minutes afaik. A simple router reset, and BAM, Upgraded! Depends on what DSLAM you have and what crappy card you are lucky enough to end up on.