The massive DDoS attack that won't stop - Cool Ideas' nightmare

I work in IT myself so I fully understand that these things happen, but surely there are ways to counter this type of attack? How is it that only Cool Ideas are experiencing this in such a short time (I don't know the other ISP anyway)?

I feel for you guys, but at the end of the day, it's a highly competitive market, so simply moving to another ISP is going to be my next move if this keeps happening.
 
The sad thing is its trivial to buy a bunch of zombie devices on the dark web for next to nothing and direct them to any source. Not a whole lot you can do about it.
 
The sad thing is its trivial to buy a bunch of zombie devices on the dark web for next to nothing and direct them to any source. Not a whole lot you can do about it.

There is actually a few things that can be done but if this is your first rodeo with this sort it takes time and money
 
I work in IT myself so I fully understand that these things happen, but surely there are ways to counter this type of attack? How is it that only Cool Ideas are experiencing this in such a short time (I don't know the other ISP anyway)?

I feel for you guys, but at the end of the day, it's a highly competitive market, so simply moving to another ISP is going to be my next move if this keeps happening.

No afrihost, no mweb, no vox, pure, ...

but 'only cw' and 'only cisp'

:unsure:

edit
Who attacked you?
Cool Ideas was not the only ISP under attack this weekend. Atomic Access contacted MyBroadband and let us know that they too had felt the sting of an extended DDoS attack on their network.
 
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Why don't they just shut down their DNS servers and use Google's DNS servers when customers authenticate into their network? There's no need for ISPs to use their own DNS servers anymore.
 
Why don't they just shut down their DNS servers and use Google's DNS servers when customers authenticate into their network? There's no need for ISPs to use their own DNS servers anymore.
I can think of e.g. making Netflix requests resolve to an ISP's own cache being a great example of why you might want to have everyone use your own DNS Server.
 
Why don't they just shut down their DNS servers and use Google's DNS servers when customers authenticate into their network? There's no need for ISPs to use their own DNS servers anymore.
You might need to read up on the type of attack that was used. It's not CISPs DNS servers that was used, it was other open DNS services
 
The problem here is the lack of honesty coming from cool ideas, like the twitter feed ”we have seen an improvement“ yet it is Monday 16:15 and I still get this to international sites. And yes a ticket has been logged but still no response and no service, and that is why we are leaving not because of the DDoS.

716421
 
The problem here is the lack of honesty coming from cool ideas, like the twitter feed ”we have seen an improvement“ yet it is Monday 16:15 and I still get this to international sites. And yes a ticket has been logged but still no response and no service, and that is why we are leaving not because of the DDoS.
Have you tried rebooting your router? Everything working fine on my end on CISP and Frogfoot.
 
These guys know nothing about communication. If you look at their full announcements on both DDoS attacks you see the full extend of their communication to customers. We are in trouble - we are working on fixing it - this is priority 1 for us because none of us can watch Netflix either - it’s fixed now. No one evens sends a heartfelt apology and they know their T&Cs protect them from having to refund anyone ... how do you make them feel your pain ? Only by leaving and letting the world understand that Cool Ideas is now the worst ISP in 2019!
 
I work in IT myself so I fully understand that these things happen, but surely there are ways to counter this type of attack?

Sure, have more available bandwidth than the cumulative bandwidth of the devices propagating the attack. There are some mitigation devices available but essentially it all boils down to bandwidth.

Why don't they just shut down their DNS servers and use Google's DNS servers when customers authenticate into their network? There's no need for ISPs to use their own DNS servers anymore.

Err. A DNS amplification attack uses third party DNS servers (usually without patches to prevent this kind of abuse) to flood a destination network with network traffic which it never requested in the first place. It has nothing to do with the use of DNS servers by Cool Ideas or their customers.
 
Sure, have more available bandwidth than the cumulative bandwidth of the devices propagating the attack. There are some mitigation devices available but essentially it all boils down to bandwidth.

BGP RTBH can work by getting your upstream providers to drop the traffic before it gets to your edge. Alternatively, some Tier 1 providers can rate limit or drop traffic that exceeds certain thresholds without it being advertised.
 
You might need to read up on the type of attack that was used. It's not CISPs DNS servers that was used, it was other open DNS services

You could re route all DNS traffic from inside your network to specific DNS servers and drop all traffic which doesn't come from said DNS servers. I suspect that in this case 1) they don't have enough edge bandwidth regardless and 2) edge devices aren't strong enough to drop the volume of traffic.

Anyway, @mybb idiots editors, how do you know how massive the attack is when you fail to share any technical information?
 
BGP RTBH can work by getting your upstream providers to drop the traffic before it gets to your edge. Alternatively, some Tier 1 providers can rate limit or drop traffic that exceeds certain thresholds without it being advertised.

That's assuming you're dealing with limited network sources. If you're dealing with thousands of hosts on different networks it can result in the dropping legitimate traffic destined for the same networks. The rate/drop traffic still has its own limitations too as somewhere along the way an interface has to handle the traffic.
 
There are lots of assumptions being stated and opinions being provided. One of the assumption is about black holing. Do you really think black holing wasn't in place??? It works great against when an attack is against an individual and the traffic is not more than 500mbs. Against a sustained attack less so.
Using freely available info from public presentations at networking meetups, let us step thru the process.
If black holing is used against a detected host being attacked (/32) both local and upstream, it takes 150 secs to detect, 150 secs to implement. After another 100 secs it is fully mitigated. Most attacks against a single host are 600 seconds. So it buys you 150 seconds to 300 seconds unless the attack is longer than 10 minutes and then the benefit is greater.
So all an attacker needs to do when using a large botnot of openresolvers is to script a new host every 300 seconds. If the script is walking a range then it pays to blackhole the subnet (/24). Then you score 3600 secs to 7200 secs in protection and the blackholing works!
But if the script uses a pool of /20s (4096 hosts and 16 subnets) and then randomizes the host being attacked, well then you have an attack of about 1.2 million seconds. To spice it up you start 8 scripts dealing with 512 hosts (/23) each, so that attack lasts about 45 minutes. Obviously the /20 cannot be blackholed and both the /24 and /32 blackholing doesn't work.
The above is a typical volumetric attack. Let us assume the port is 1 Gb/s and the attack is 2.5 Gb/s. Clearly no filters on the 1 Gb/s port will achieve any result. What is required is to introduce into the path of the attack a 10 Gb/s port that will filter the 2.5 Gb/s attack and then the 1 Gb/s port can function. That is what clouldfare's business model is all about and they basically scrub the traffic reducing it to an acceptable level for services to operate. If a business is connected on 100 mb/s then clearly they cannot just quickly buy a 10 Gb/s port with some hardware to mitigate a 2.5 Gb/s attack in a short time period. They hire, at great costs, scrubbers like cloudflare.
A scrubber is basically, a mult-tiered system that forces traffic through a path. A basic 3 tier system would consist or switches, then routers, then dpi engines. The switches use TCAMs to drop the volume based on volume triggers against certain protocols as well as fragmentation, flooding and sync. The routers drop traffic against blacklists such as tor nodes, known attackers or even countries. (BTW: The USA is the most attacking country)!. The dpi then identifies hacks that have a signature such as worms.
 
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