Would you be able to post your firewall config?
0 ;;; default configuration
chain=forward action=accept connection-state=established log=no log-prefix=""
1 ;;; default configuration
chain=forward action=accept connection-state=related log=no log-prefix=""
2 ;;; default configuration
chain=forward action=drop connection-state=invalid log=no log-prefix=""
3 ;;; Allow established connections from Internet to router
chain=input-internet action=accept connection-state=established log=no log-prefix=""
4 ;;; Allow PPTP VPN connections from Internet to router
chain=input-internet action=accept protocol=tcp dst-port=1723 log=no log-prefix=""
5 ;;; Drop other connections from Internet to router
chain=input-internet action=drop log=no log-prefix=""
6 ;;; Allow established connections from Internet to router
chain=input-internet action=accept connection-state=established log=no log-prefix=""
7 ;;; Allow PPTP VPN connections from Internet to router
chain=input-internet action=accept protocol=tcp dst-port=1723 log=no log-prefix=""
8 X ;;; OLD ISP
chain=forward action=passthrough in-interface=*15 out-interface=*15 log=no log-prefix=""
9 ;;; CURRENT ISP
chain=forward action=passthrough in-interface=CURRENT_ISP out-interface=CURRENT_ISP log=no log-prefix=""
10 X ;;; OLD ISP
chain=forward action=passthrough in-interface=OLD ISP out-interface=OLD ISP log=no log-prefix=""
11 chain=output protocol=tcp content=530 Login incorrect dst-limit=1/1m,9,dst-address/1m
12 chain=output action=add-dst-to-address-list protocol=tcp address-list=ftp_blacklist address-list-timeout=3h content=530 Login incorrect
13 chain=input action=accept protocol=icmp
14 chain=input action=accept connection-state=established
15 chain=input action=accept connection-state=related
16 chain=input action=drop in-interface-list=!mactel log=no log-prefix=""
17 chain=input action=drop protocol=udp in-interface=CURRENT_ISP dst-port=53
I tried the following rule at line 3 but it didn't help.
3 X ;;; Allow Cloudkey through Firewall
chain=forward action=accept src-address=
IP_ADDRESS_OF_CLOUDKEY log=no log-prefix=""