The reason why Afrihost support is so bad

JustJack said:
Afrihost support bad?
Just experienced the polar opposite for the howmanyith time with Afrihost. Re-allocated to a new house. Changed from Openserve to Metrofibre, stressed as hell as how it will work. Well? ... went super seamless. Every person I interacted with was super efficient. Don't know why OP had a bad experience
@Afrigirl @AfriGuy
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Thanks @JustJack but unfortunately that is not my experience. It used to be a long time ago but lately not so much. But I'm super stoked that you are happy. It would be a cruel world if we were all unhappy ;)
 
This is all I keep getting from them. Switch off ONT and Router. Connect directly to ONT and run traceroute. I even invested in the 2x Deco Wifi 6 routers so that I could have good fast internet throughout the house but even with these routers, I constantly have disconnects.
 
Cheens said:
This is all I keep getting from them. Switch off ONT and Router. Connect directly to ONT and run traceroute. I even invested in the 2x Deco Wifi 6 routers so that I could have good fast internet throughout the house but even with these routers, I constantly have disconnects.
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We must make peace with some things; their troubleshooting will always begin with "Please reboot."
 
6spdmanual said:
Afrihost has the best support in the game.

Unfortunately now when I have an issue, I’m told to send a PM with my email address, only to then be told to turn the device off and on again.
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If they are the best, I'd hate to experience the worst. Seems like they're trying to outdo Supersonic on a race to the bottom...
 
mike6870 said:
@Afrigirl ??
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Kindly note that we are aware of a trend in Sim cards failing automated activation upon insertion; this remains an issue even when attempting to manually activate via USSD code *141# or any other generic MTN activation code you may find. The case was confirmed this morning.

The Critical Care Team is enquiring with MTN on this matter.
 
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