The "Thank You iBurst" thread...

Madhawk

Madhawk

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For the last couple of months we all know how things have deteriorated at iBurst.

There's been mostly complaints instead of compliments, but amongst those complaints, there's issues/problems that are being sorted/solved.

So if you have any thank you and compliments for iBurst, please post them here.

I will go first.

I've emailed Rosetta Gcebile Rakharebe a couple of times already and each time she has replied to my emails.

Early this morning, I sent an email asking why I haven't been debited yet. I don't like surprises. She replied that she would get someone to call me and explain why.
They phoned me this afternoon and explained to me what I needed to know.
I then requested that my latest invoice be emailed to me, which they did in less than 5 minutes.

A week ago my brother requested that iBurst would send his invoice/statements from the last 3 months.
There were a few things that didn't add up with his latest invoice.
It took a week for those statements to arrive, but eventually they did arrive.
He checked his bill and it turns out that everything is in order and correct.

So I would like to thank you Rosetta for helping out most of the myBB members. Your hard work is appreciated.

Also a big thank you to Ronald (r00igev@@r) for helping out the myBB members on the technical side of things.

And lastly, No I don't work for iBurst and no I am not kissing ass, I'm just giving credit where credit is due...;)
 
Madhawk said:
For the last couple of months we all know how things have deteriorated at iBurst.

There's been mostly complaints instead of compliments, but amongst those complaints, there's issues/problems that are being sorted/solved.

So if you have any thank you and compliments for iBurst, please post them here.

I will go first.

I've emailed Rosetta Gcebile Rakharebe a couple of times already and each time she has replied to my emails.

Early this morning, I sent an email asking why I haven't been debited yet. I don't like surprises. She replied that she would get someone to call me and explain why.
They phoned me this afternoon and explained to me what I needed to know.
I then requested that my latest invoice be emailed to me, which they did in less than 5 minutes.

A week ago my brother requested that iBurst would send his invoice/statements from the last 3 months.
There were a few things that didn't add up with his latest invoice.
It took a week for those statements to arrive, but eventually they did arrive.
He checked his bill and it turns out that everything is in order and correct.

So I would like to thank you Rosetta for helping out most of the myBB members. Your hard work is appreciated.

Also a big thank you to Ronald (r00igev@@r) for helping out the myBB members on the technical side of things.

And lastly, No I don't work for iBurst and no I am not kissing ass, I'm just giving credit where credit is due...;)
Click to expand...

How did you manage to spell that???!!!!
 
I posted my thread in this forum, and iBurst called me the following day, told me about system error of my contract date as well as the upgrade-back-to-Giga for old contracts etc. I think so far, iBurst did the right thing to the customer. Thank you! But I still await it really happens as they promised.
 
Well I get same level of service from Gcebile and Ronald, they been great help to me with my problems, thanks to them both :)
 
Well..
My first iBurst experience has been good so far.
Borrowed a modem+login from a friend.
Hooked up an external antenna.
Bought some more bandwidth.

Works like a charm.

Just some small bugs in Dashboard...like showing your available cap etc...

And this is in an area shown with a low iburst signal quality....
No disconnects...no fail latency....
Works better than my 4mbps DSL that Telkom can't seem to fix.
 
I believe MyBB is a very strong medium for Iburst to work with their Clients.

If you've got a strong Technical team that can send Updates / Reply on Faults and keep everyone informed you would not even require a helpdesk. Infact i would even go so far as you could apply for account do purchases and everything via Secure Forum or Weblink.

As long as all their staff was trained to use it, know their stuff and can help the client. It could work better than telephony....

Thats just my opinion. Iburst is getting there... Thanks Iburst
 
Well I moved my external antenna to a different side of my flat and my signal increased 2 fold. Ever since then I have had no issues with iBurst at all. I also see the Greenstone Hill tower is coming along nicely. Drove past there yesterday and could see 2 new microwave dishes which means they must have bandwidth supplied to the tower. Cannot wait for it to go live. :o
 
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